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Hardware Thread, Lifespan of an Interactive Whiteboard in Technical; Some of ours (smart and promethean) are 5 - 8 year old and they are still going strong. I would ...
  1. #16

    FN-GM's Avatar
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    Some of ours (smart and promethean) are 5 - 8 year old and they are still going strong. I would expect the majority of them to last along time. I should imagine ours will be thrown out still working at some point.

  2. #17

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    If your boards aren't aligned on one side but they are fine on the other, delete the reg keys and reorientate them fully. A recent SMART update we had made a lot of our SMARTboards go miss aligned (is that the correct expression) but having contacted SMART we followed a process and this seems to have solved all our orientation problems now, even some older unrelated ones.

  3. #18

    FN-GM's Avatar
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    Quote Originally Posted by Achandler View Post
    If your boards aren't aligned on one side but they are fine on the other, delete the reg keys and reorientate them fully. A recent SMART update we had made a lot of our SMARTboards go miss aligned (is that the correct expression) but having contacted SMART we followed a process and this seems to have solved all our orientation problems now, even some older unrelated ones.
    What reg keys are those please?

  4. #19

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    This is directly from SMART

    "In regards to the SMART Boards orientation being off I would try the following;

    First delete the previous Orientation settings from the Windows registry. You will need administrative privileges to complete this task. To do this, please first stop the SMART board service in the Diagnostics menu from: SMART Control Panel > About Software and Product Support > Tools > Diagnostics > Service > Stop

    *Important Note:
    Be careful modifying the Windows registry. If you modify it incorrectly, you could possibly damage your operating system. Back up the registry before you make any changes, and if need be, have your network administrator assist you.

    Then open the Windows Registry. Open the registry editor by clicking Start then Run and type in regedit then click OK. Once the Windows registry editor is open: you should back up your registry keys by highlighting My Computer in the Windows registry editor > go to File > Export. A window will appear giving you the option to save your registry. Please save it to a location you can access at a later time if necessary.

    After you’ve backed up, you can begin making changes. Please navigate to this location:
    HKEY_LOCAL_MACHINE\SOFTWARE\SMART Technologies\SMART Board Drivers

    Delete any key entries that have the word ‘Board’, as shown below:

    Please also check the following location for Board entries as well, if found, please delete them:

    HKEY_LOCAL_MACHINE\SOFTWARE\SMART Technologies Inc.\SMART Board Software

    After, please close the registry and re-start the SMART Board Service from: SMART Control Panel > About Software and Product Support > Tools > Diagnostics > Service > Start.

    Next, please reset the controller (only possible on the SMART Board 600 series); pick up a pen from the pen tray and with the tip press in the blue button on the right side of the board for 5 seconds until the pen tray lights cycle.

    Following the above, re-orient the board with a 9 point orientation.

    See if that made any change to the orientation being off."



    I hope this helps a few people.

    We are also chasing up the problems with "SMART Notebook Printer" that we have had when using Windows 7 or Windows Vista, incase others are experiencing similar problems where the "printer" starts to not respond.
    Attached Images Attached Images

  5. Thanks to Achandler from:

    ballywholan (9th March 2011)

  6. #20

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    Thanks for that Achandler, but no luck. Still the same behaviour.

  7. #21

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    I can only recommend contacting them in warranty or not. If you can get into contact with SMART in Germany then the technical assistant there is usually very good.

  8. #22
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    @localzuk - possibly wiring come loose in the board. Contact Steljes for an out-of-warranty repair, if memory serves, it isn't too expensive...



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