Seems to affect people going back years:
Mysterious Cracked Screen. Toshiba (again!) - Tech Support Forum
Just posting to try an find out if anyone else has experienced a problem like this before.
I bought a laptop off me gran last week because she never used it and shes had it like 4 months and I needed a lappy. Was using it friday night and i put it into sleep mode for about half an hour, come back upstairs open up my laptop and the screen is knacked. Its got a big red spikey blodge in the centre then a spikey line all the way through the centre of the screen, below the line is all white cant see anything on it. above the white line is about a million multi colour lines. can just about make the desktop out through them. The laptop was in a safe place and there was no way anyone or anything could damage it while I was gone. I did a bit of searching and it seems as though quite a few people were having the same problem. I rang up toshiba and although I said im not the only one having the problem and I couldnt have damaged the laptop in any way possible, they couldnt repair it under warranty. GRRRRR ! Should this be replaced under warranty?
My nan did buy the laptop from currys so im gonna give the techguys a try tonight and see what they say. Just wandered if anyone else has had a problem like this before, n if they got it replaced under warranty an such?
Physically changing the screen in a Tosh at least the ones I've done is quite easy really, the panel itself isn't hugely expensive either but when there appears to be a defect then you shouldn't have to pay anything.
Oh i know changing the screen wont be a problem ive done plenty before and probably will do plenty more, its just the fact i know i didnt do anything for the laptop yet toshiba are refusing to acknowledge this and trying to make me pay. As i say though ill see how i get on with thetechguys
Neither company refused to acknowledge the problem (Currys or thetechguys) both companies blamed the problem on me, im gonna give one more try to thetechguys, if that fails I think a snotty letter to toshiba, thetechguys and currys is in order. Ive explained to all three companies numerous times that I closed the lid of the laptop after putting it in sleep mode went downstairs opened the lid and the screen was faulty. "oh but you must have had something inside the lid because its impact damage", This is highly frustrating.
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