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Hardware Thread, Telephone Support Number for Smart in Technical; Anyone got the telephone number for Smartboard Support - I can't find it on their website PS I've newish 660 ...
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    SimpleSi's Avatar
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    Telephone Support Number for Smart

    Anyone got the telephone number for Smartboard Support - I can't find it on their website

    PS I've newish 660 board and its stopped recognising the blue and red pen.

    Swapping to another tray and its fine.

    Anyone had this one?

    regards
    Simon

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    jamesreedersmith's Avatar
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    SimpleSi (17th September 2010)

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    try this number 08450 724 800

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    talksr (20th June 2011)

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    SimpleSi's Avatar
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    For the newbies here I'd just like to re-state HOW MUCH I HATE SMARTBOARD "SUPPORT" "PROVIDED" BY STELJES

    What a bunch of.......

    So - I rang Steljes (who I've avoided since my last yelling match at them 4 years ago) and explained that the tray was faulty.

    "its not on our system"

    Well - I just registered it a few minutes ago - maybe it takes time to come through.

    "Where did yo uregister it?"

    ON THE SMART WEBSITE!!

    "ah - that's your mistake! - you need to register with blah blah blah activate. blah" otherwise its RTB for you sonny and you'll have to send us the pen tray before we send you a replacement" !!!!!!

    "once you've registered - we'll start being nice to you and pretend to support you with your problem"

    Once I've reached 1000 I'll have a look for .....activate . .....

    Un ......... believable that even after all this time they haven't the first clue in customer service!!!!

    Si

    For literallists - the quotes are my translation of the word spoken to me

  7. Thanks to SimpleSi from:

    talksr (20th June 2011)

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