Kyocera FS-C5025N factory reset?

[JHeaton]

Hi all.

We've just taken over support for another school and they have a couple of these printers dotted around the building. Not bad, got them all on the network and printing. However, one of these has a password set on the web interface, but the old technician has tried everything they can think of but to no avail; they don't remember ever setting a password as there was no need.

Now, there's supposed to be a way of performing a reset through the control panel on the printer, but here comes the second problem: that's locked out. To unlock it, you need to get in to the web interface!

So, does anyone know of any ways of resetting this password in a physical manner? Perhaps an on-board jumper or something? There seems to be mention of such a thing for other Kyocera models, but I can't find much at all on this particular one.

Many thanks,

Joel.

[jc1875]

Are you still after this?

[JHeaton]

Definitely. Haven't had any luck yet, despite having a few days to go at it (fortunately, the bigger issues down there are catching more of peoples' attention), so getting a little bit desperate at the moment.

[Hecate]

Have you tried Kyocera support - I've usually found them pretty good

[jc1875]

I'll drop you a PM in a mo

[jc1875]

seemed to work ok this morning