+ Post New Thread
Results 1 to 14 of 14
Hardware Thread, APC Smart UPS 1500 - Replacement battery or do I need a new unit? in Technical; ...
  1. #1
    cbeeching's Avatar
    Join Date
    Jan 2010
    Posts
    76
    Thank Post
    11
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    APC Smart UPS 1500 - Replacement battery or do I need a new unit?

    Hi there!

    Last week our school's support team notified me the backup battery on our server was running low so I should get another in place ASAP. They gave me a supplier to contact and so I got onto them, and asked them for a replacement etc..

    Now this is the first time i've dealt with one of these, so I'm going to be honest and say I don't know much about them! I assumed the battery was the entire unit, if you get what I mean. So they gave me a quote for the unit (£345) which on a quick google seemed a fairly competitive price (as they also take away the old one). I was in a bit of a rush so I didn't really think much about it and placed the order.

    Now I got into school today and the unit had arrived, so I had a little look in the manual to check it out before I did anything crazy, and then I noticed this line 'this UPS has an easy to replace, hot-swappable battery module..' and it goes on, to say how easy it is to replace the battery. Suddenly i'm thinking... 'hmm!'. So on another quick google I see that you can buy a replacement battery for like £100.. even from RM! Now i'm thinking 'have I just spent money on something we don't even need!' - and believe me, I hate that feeling, usually being a real bargain hunter..

    So I figure, okay no panic, i'll get back to my support team. They have clarified that in their experience it is not a good idea to replace the battery inside, and it is easier in the long run to buy a new unit. So now i'm feeling a bit better, but i'm still slightly dubious about the fact that the unit is over 3 times the price of the battery, and that this other company is coming along the pick up our old unit (which presumably just needs a new battery - for nothing!)

    So am I just being paranoid or are we being ripped off?

    Honest opinions please

  2. #2
    TheLibrarian
    Guest
    IMO you were ripped off, battery replacement is easy, much cheaper, and why would you replace a working unit?

  3. Thanks to TheLibrarian from:

    cbeeching (26th April 2010)

  4. #3

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,229
    Thank Post
    894
    Thanked 1,780 Times in 1,534 Posts
    Blog Entries
    12
    Rep Power
    462
    Yep it does not require a new unit just a new battery. With the replacement battery the unit will just as good as a new one. Sorry to give you bad news.

    Who is your support team?

  5. #4

    teejay's Avatar
    Join Date
    Apr 2008
    Posts
    3,208
    Thank Post
    286
    Thanked 777 Times in 587 Posts
    Rep Power
    338
    1500's have a horrible habit of developing faults soon after replacing the battery, so tbh it was probably best to replace the whole thing.

  6. Thanks to teejay from:

    cbeeching (26th April 2010)

  7. #5
    TheLibrarian
    Guest
    Quote Originally Posted by teejay View Post
    1500's have a horrible habit of developing faults soon after replacing the battery, so tbh it was probably best to replace the whole thing.
    IME this has not been the case, I've replaced > I've had hot dinners, never had any problems.

  8. #6

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,229
    Thank Post
    894
    Thanked 1,780 Times in 1,534 Posts
    Blog Entries
    12
    Rep Power
    462
    Quote Originally Posted by teejay View Post
    1500's have a horrible habit of developing faults soon after replacing the battery, so tbh it was probably best to replace the whole thing.
    We have many around school i have replaced around 25 - 30 batteries and never ever had a problem

  9. #7
    cbeeching's Avatar
    Join Date
    Jan 2010
    Posts
    76
    Thank Post
    11
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by teejay View Post
    1500's have a horrible habit of developing faults soon after replacing the battery, so tbh it was probably best to replace the whole thing.
    See now that's what my support team said, which does justify buying a whole new unit I guess?

    They are schools IT systems support (SITSS) linked with Hertfordshire council.

  10. #8

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,229
    Thank Post
    894
    Thanked 1,780 Times in 1,534 Posts
    Blog Entries
    12
    Rep Power
    462
    Did you actually buy the UPS from them?

  11. Thanks to FN-GM from:

    cbeeching (26th April 2010)

  12. #9
    cbeeching's Avatar
    Join Date
    Jan 2010
    Posts
    76
    Thank Post
    11
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by FN-GM View Post
    Yep it does not require a new unit just a new battery. With the replacement battery the unit will just as good as a new one. Sorry to give you bad news.

    Who is your support team?
    Don't worry, I asked for honest opinions

  13. #10
    cbeeching's Avatar
    Join Date
    Jan 2010
    Posts
    76
    Thank Post
    11
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by FN-GM View Post
    Did you actually buy the UPS from them?
    No, I bought the UPS from globe microsystems, which was the supplier they recommended..

  14. #11

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    18,156
    Thank Post
    522
    Thanked 2,551 Times in 1,980 Posts
    Blog Entries
    24
    Rep Power
    877
    I've got a 1500 unit sat under my desk, with its 3rd battery in it. Works A-OK.

    The question is - is the UPS doing a mission critical task, and was it under warranty.

    Personally, if the UPS was out of warranty, and needed a new battery, I'd be looking at replacing it myself.

  15. Thanks to localzuk from:

    cbeeching (26th April 2010)

  16. #12
    cbeeching's Avatar
    Join Date
    Jan 2010
    Posts
    76
    Thank Post
    11
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    It acts as the backup power supply for our main server/sims server so I guess it is fairly critical. As far as I know it is out of warranty, I think it's a good 3/4 years old though I've only been here since Jan so I can't be sure.

  17. #13

    LeMarchand's Avatar
    Join Date
    Jan 2008
    Location
    The deepest pits of hell
    Posts
    2,328
    Thank Post
    315
    Thanked 363 Times in 264 Posts
    Rep Power
    161
    Our LEA said the same thing (replace unit, not battery). I looked at the price, decided against it, and the 2 batts I have replaced (in 2 different units!) are still going strong...

  18. Thanks to LeMarchand from:

    cbeeching (26th April 2010)

  19. #14
    cbeeching's Avatar
    Join Date
    Jan 2010
    Posts
    76
    Thank Post
    11
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thanks for the input all. Seems like I might give the company a ring on Wednesday (not in tommorow! Hurrah!).

SHARE:
+ Post New Thread

Similar Threads

  1. Battery replacement Plexus UPS
    By tim441 in forum Hardware
    Replies: 13
    Last Post: 25th May 2010, 05:45 PM
  2. APC SMART UPS
    By marvin in forum Hardware
    Replies: 17
    Last Post: 26th February 2010, 03:24 PM
  3. APC Smart-ups
    By dave.81 in forum Our Advertisers
    Replies: 1
    Last Post: 5th October 2009, 01:45 PM
  4. APC Replacement Battery
    By Michael in forum Hardware
    Replies: 15
    Last Post: 6th October 2008, 09:49 AM
  5. APC Smart UPS 5000
    By jcs808 in forum Hardware
    Replies: 4
    Last Post: 23rd July 2008, 09:50 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •