I haven't been there for 7 years. From speaking to colleagues it has been a case of decline over that time. Last 2-3 years (since merger with Compsys?) it got worse until this quarter was the final straw.
We have rotations of classes in schools so maybe not 8 hours but the media lab PC's might do 5 hours of heavy work every day yes and a couple of light use in after school catchup other periods etc.
We currently have 200 stone PC's and they've been very good that's all I can say it's an oppinion based on my experience, the work rates stated above are fact however
Last edited by cookie_monster; 12th March 2010 at 12:45 PM.
706 stone PC's on site here.
Issues are dealt with professionally and quickly and technician can't remember the last time we had a call-out....
Perhaps rather than flaming on here you should use your time more wisely and get on the phone to Stone and try and resolve your problems...might be a more mature way of dealing with the issue.
The HP laptops were purchased for Teachers a good year after I'd purchased The Fujitsu Amilo Pros, LSS I still have a couple of Amilios in use today withthe original battery! btw I also bought 4 x ACER Extenza 5620's whos batteries also pooped out after 8 months.
Teachers tend to use their laptops plugged in and as such most of my laptops die when the either drop them (tripping over lead) or the PSU socket gets broken through poor use. How often do I see a teacher walking around with a laptop open and the psu dangaling out the back of the thing .
The Fujitsu C1320s I bought for Pupils (60) with 2 batteries (9hours!) 4 years ago all the main batteries lasted about 3 years, they still work for 2 hours on the second battery alone. (can't justify 60 new batteries for old laptops but also can't afford new laptops!)
Yes you could say we had problems.
bought 90 SFF machines and 19 inch illiyama hard glass monitors, when they were delivered came on the wrong day and delivered by courier on a pallett. the engineer arrived the next day to intall 31 of them, came and told me after unpacking half of them to say there seems to be a problem.
yes there was they wouldn't stand up ,the weight of the machine pulled the monitor over so room had to be installed with machines dumped on the desk the saga continued for nearly 3 months if you want the full horrors e-mail me email@example.com
We bought 5 laptops from them which arrived without an operating system as advertised. We called them up and they sent 5 more, this time with operating systems.
Took them 6 months to finally sort out a courier to pick up the other 5.
This pretty much turned us off them.
I havn't got time to go through the whole thread, but I will echo I've generaly had good experiences with Stone.
The main thing is when you phone thier support people and say it's a problem with the motherboard or the PSU, they will sent an engineer with a motherboard and a PSU.
HP will make you wait on the phone half an hour and will expect to just send out a PSU and book another call if the computer ends up needing a motherboard.
We have had stone computers for years and they are good and the after sales and service is great.
The only problem we have had are on 5 year old thin desktop cases the case fans are going because they are getting warm and fans have to work hard, and with the on button sticking on the normal mini towers but in general they have been great.
azc (16th February 2011)
We have a lot of Stone kit, last batch of 30 bought in summer 09. Generally they've been very good, noise levels definitely not an issue but we did have some problems with the power buttons on the newer cases getting stuck (bad batch of cases by the looks of it)
Personally I miss the BTX design they had in 2007-2008, really liked the platform generally so was a shame it never took off in the mainstream tbh.
Warranty is spot on, best service of any manufacturer we deal with... fault reported one day, tech is there the next and fixes the issue... part of the reason we go with Stone (5 year warranty )
The last batch of machines bought for admin staff were Lenovo as I felt their USFF design was more solid and also came in a fair bit cheaper... we shall see how that fairs over time.
I worked for them for a good three years and some of you will know me. The only Scottish chap that ever worked there. I became disheartened with things twelve months ago and have now moved on to pastures new.....Gshaw knows me well....firstname.lastname@example.org.....
Their support was generaly good however pricing was steep....I now deal with XXX & XX directly and have found them to be more than helpful....
Well after nearly a year of ordering **** we've had no problems apart from an antivirus that wouldn't uninstall on a batch of 10 laptops last week. Thankfully the products have an express code at the bottom, so we go through to a call centre in the UK. The dude emailed me a command line argument as I was on the phone and presto all 10 sorted.
We've also ditched HP for printers, as when we've ordered new HP printers they develop problems very quickly, within months and 3 years warranty is extra! I remember one HP support incident - Phone Indian tech support, to then get an email from the US, to get picked up by a UK courier and have it taken to France for repair/replacement.
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