If that does not work have a look at this post
apc powerchute buisness ed reset password
Did forget to mention.... There is a USB cable plugged in to the server!
On the left hand side of the front panel of the UPS there is a column of LEDs which show the load on the UPS, are they mostly on or off? The fewer lit, the longer the UPS will last.
Sorting out PowerChute would be your next step. Also be aware there are well documented issues on the APC Discussion forum with USB on some APC Smart UPS 1500, which means the server forgets it has a connection with the UPS.
We swapped over to good old fashioned serial cables to bypass this issue.
Last edited by broc; 26th February 2010 at 04:30 PM.
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