+ Post New Thread
Results 1 to 10 of 10
Hardware Thread, Managed Print service recommendations? in Technical; We need to get three quotes for a managed print service. We've had a couple but I'm keen to see ...
  1. #1

    Join Date
    Dec 2007
    Posts
    149
    Thank Post
    0
    Thanked 5 Times in 5 Posts
    Rep Power
    15

    Managed Print service recommendations?

    We need to get three quotes for a managed print service. We've had a couple but I'm keen to see we get best value and that includes good service which you can only mneasure from others recommendations. Does anyone out there have their printers and copiers managed under the same contract? Do you get good service? Who do you use?

    Thanks

    ChrisJ

  2. #2
    RobBaxter's Avatar
    Join Date
    Jun 2011
    Location
    Baldock
    Posts
    93
    Thank Post
    8
    Thanked 21 Times in 15 Posts
    Blog Entries
    1
    Rep Power
    9
    We deal with Canon (Direct), Rico (through a company called "The Digital Office") we have no issues with either company. Not really an endorsement, just who we use.

  3. #3

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,060
    Thank Post
    11
    Thanked 206 Times in 200 Posts
    Rep Power
    63
    I deal with United Carlton cannot fault it. All Sharp machines with PCounter from Altman technologies.

    We are just installing a Danwood setup (I had no control over this one) so will be interesting to see the differences.

  4. #4

    sonofsanta's Avatar
    Join Date
    Dec 2009
    Location
    Lincolnshire, UK
    Posts
    4,476
    Thank Post
    753
    Thanked 1,213 Times in 855 Posts
    Blog Entries
    45
    Rep Power
    534
    We're with Fovia/Arena (two halves of the same company now) who work very well for us, good value and great service. Although their office is 2 minutes walk round the corner for us, so may have something to do with it!

  5. #5

    Join Date
    Mar 2007
    Location
    Bradford
    Posts
    105
    Thank Post
    7
    Thanked 14 Times in 14 Posts
    Rep Power
    17
    Alto Digital | Document Security | Managed Print Services | Document Management Systems We've used them for a couple of years now. Got a really good follow-me print solution using Equitrac embedded in the devices.

  6. #6

    Join Date
    Apr 2011
    Posts
    67
    Thank Post
    14
    Thanked 7 Times in 7 Posts
    Rep Power
    8
    We're stuck with Danwood unfortunatly... Their service is terrible. Sometimes when I go to order toners / a fuser kit etc they don't have them in stock, then we have to wait about a week until we get one delivered (i would order when they get down to about 20% but it the last fuser kit failed at about 40% and we didn't have one spare). Another time a engineer arrived to fix a printer, so I went and said that we have another printer not working at the same time, well he told me that he couldn't look at it until I had rung the office and arranged it!!!

    Dont use them.

  7. #7

    Join Date
    Mar 2011
    Posts
    187
    Thank Post
    4
    Thanked 20 Times in 16 Posts
    Rep Power
    10
    We're with Danwood...

  8. #8

    Join Date
    Jan 2012
    Posts
    71
    Thank Post
    1
    Thanked 3 Times in 3 Posts
    Rep Power
    5
    We use a Kyoceria / Equitrac system and a local reseller.
    Brilliant system, emails reseller when toners hit 5% and they are delivered next day, and then emails support desk at 0% for us to replace toner.
    Any problems, engineer out in 4 hours max.
    We have a spare printer or two just incase, and a few toners incase of bad weather hitting delivers of new ones, other wise spot on !
    If your in the North East let me know and I can sort a demo out

  9. #9

    Join Date
    May 2013
    Posts
    6
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by jamesbrown View Post
    We're stuck with Danwood unfortunatly... Their service is terrible. Sometimes when I go to order toners / a fuser kit etc they don't have them in stock, then we have to wait about a week until we get one delivered (i would order when they get down to about 20% but it the last fuser kit failed at about 40% and we didn't have one spare). Another time a engineer arrived to fix a printer, so I went and said that we have another printer not working at the same time, well he told me that he couldn't look at it until I had rung the office and arranged it!!!

    Dont use them.
    Still having issues with your Danwood service?

  10. #10
    TecD's Avatar
    Join Date
    Dec 2012
    Location
    Sussex
    Posts
    35
    Thank Post
    1
    Thanked 2 Times in 2 Posts
    Rep Power
    3
    I would recommend a company called ICA digital they are really good at service , and the they dont cost the earth for good value.

SHARE:
+ Post New Thread

Similar Threads

  1. Managed Service Contracts
    By speckytecky in forum Blue Skies
    Replies: 1
    Last Post: 10th March 2009, 02:39 PM
  2. School gets op-out of managed service
    By Face-Man in forum BSF
    Replies: 8
    Last Post: 17th February 2009, 10:03 PM
  3. When 'Managed Service' just isn't....
    By tsky in forum Wireless Networks
    Replies: 1
    Last Post: 11th February 2009, 09:08 AM
  4. Sidestepping managed service
    By fafster in forum Wireless Networks
    Replies: 6
    Last Post: 7th February 2008, 12:36 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •