HP Warranty Question

[SYSMAN_MK]

A quick question for all you HP users. I have just had to place a warranty call for a faulty HDD on a HP server and the support agent stated that the warranty was due to expire in Jan 10 which is strange as the server was purchased dec 08 with a 3y warranty. Now all the agent suggested was I purchase and extension, but checking the warranty online HPs site states

Wty: HP HW Maintenance Onsite Support 
 Status  Active 
 Start Date  29 Dec 2008  
 End Date  27 Jan 2010

and then above it has the following:

Warranty Type Contract 
 
HP Hardware Maintenance Onsite Support 
 Start Date  22 Dec 2009  
 End Date  31 Dec 2011

So am I right in thinking that I am covered with an onsite hardware warranty until 31 Dec 2011 and that the support agent was taling rubbish?

[Psymon]

Maybe he saw the same as you and read the top field ignoring the 2nd field.

Looks normal to me, top field suggests a standard 1yr warranty (not sure why you have 13months, misread that...)

Then the 2nd is the 2 year extension you have purchased to top it up.

Si

[sparkeh]

Yep certainly looks like the agent missed that you already had the 3yr cover.