Hardware Thread, HP Warranty Question in Technical; A quick question for all you HP users. I have just had to place a warranty call for a faulty ...
10th December 2009, 11:10 AM #1
HP Warranty Question
A quick question for all you HP users. I have just had to place a warranty call for a faulty HDD on a HP server and the support agent stated that the warranty was due to expire in Jan 10 which is strange as the server was purchased dec 08 with a 3y warranty. Now all the agent suggested was I purchase and extension, but checking the warranty online HPs site states
and then above it has the following:
Wty: HP HW Maintenance Onsite Support
Start Date 29 Dec 2008
End Date 27 Jan 2010
So am I right in thinking that I am covered with an onsite hardware warranty until 31 Dec 2011 and that the support agent was taling rubbish?
Warranty Type Contract
HP Hardware Maintenance Onsite Support
Start Date 22 Dec 2009
End Date 31 Dec 2011
10th December 2009, 11:13 AM #2
Maybe he saw the same as you and read the top field ignoring the 2nd field.
Looks normal to me, top field suggests a standard 1yr warranty (not sure why you have 13months, misread that...)
Then the 2nd is the 2 year extension you have purchased to top it up.
10th December 2009, 11:15 AM #3
Yep certainly looks like the agent missed that you already had the 3yr cover.
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