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Hardware Thread, UPS Problem in Technical; We use APC SmartUPS SC UPS's in switch cabinets around the school, they're usually hassle free. Yesterday though, one went ...
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    UPS Problem

    We use APC SmartUPS SC UPS's in switch cabinets around the school, they're usually hassle free. Yesterday though, one went down. Assumed it was just the battery so changed that but no difference. So it is the UPS that is faulty.

    It beeps normally when turned on, then after about 10 seconds the overload light starts blinking (this is with nothing plugged into it) but with no alarm - the troubleshooting manual only mentions if it is beeping and the light flashing, eg it really is overloaded.

    Anyone else had this? Is the UPS dead?

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    Quote Originally Posted by sidewinder View Post
    We use APC SmartUPS SC UPS's in switch cabinets around the school, they're usually hassle free. Yesterday though, one went down. Assumed it was just the battery so changed that but no difference. So it is the UPS that is faulty.

    It beeps normally when turned on, then after about 10 seconds the overload light starts blinking (this is with nothing plugged into it) but with no alarm - the troubleshooting manual only mentions if it is beeping and the light flashing, eg it really is overloaded.

    Anyone else had this? Is the UPS dead?
    Had this last month, only thing I could do is replace the whole unit afraid. It's not the kind of kit you want to "bodge" anyway.

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    ricki's Avatar
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    Hi

    I had this a couple of months ago and contacted the apc support and they asked me to do a few checks and then had to send it back as it was in warranty. They made no fuss and just solved the problem and then collected the old one later what more can you ask.

    http://www.apc.com/support/

    Richard

  4. Thanks to ricki from:

    sidewinder (9th December 2009)

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    Cool, thanks for that. No idea if it is in warranty though, I assume its only a year on them?

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    There should be a warranty area on the website - put your SN in and it'll tell you if it's in or out of warranty.

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    Dont presume you dont have warranty check on some models it more than others.

    Richard

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    AIT
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    Quote Originally Posted by ricki View Post
    Hi

    I had this a couple of months ago and contacted the apc support and they asked me to do a few checks and then had to send it back as it was in warranty. They made no fuss and just solved the problem and then collected the old one later what more can you ask.

    APC - Support

    Richard
    I agree with Richard. Had the same problem and APC support were excellent.

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    "Your APC Smart-UPS SC 1000VA 120V - 2U Rackmount/Tower (sc1000) comes standard with a 2 years repair or replace factory warranty. The warranty is effective from the date of purchase. In the event that you are not able to locate a dated proof of purchase receipt, your warranty is effective from the product's manufacture date. Your product was manufactured on October 14, 2006. "

    Damn!
    Not sure when we purchased it but dont think it was much later

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    Must be very common. I had it happen on a 7 year old 1000. Changing the battery didn't help so I replaced it. I use the old one to power the weather station data recorder.

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