+ Post New Thread
Results 1 to 12 of 12
Hardware Thread, Smartboard - very odd issue in Technical; I have a new smartboard, and it has been wonderful up to this point. All of a sudden, within the ...
  1. #1

    Join Date
    Nov 2009
    Location
    Hannibal, Mo
    Posts
    4
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Smartboard - very odd issue

    I have a new smartboard, and it has been wonderful up to this point. All of a sudden, within the last week, I have this issue. You open notebook and start drawing, ( I teach physics and chemistry) and draw quite a bit on the board.

    So I have a pen in hand, and while drawing it will suddenly switch to the pointer. If I do not notice this, then my drawing moves on the board. So I tap the pen button at the top again and start drawing again. Then it switches to the pointer again..and so on and so on.

    I have triied recalibrating, and do not know what is going on. Any help would be greatly appreciated. Thank you
    Shannon

  2. #2


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,434
    Thank Post
    1,441
    Thanked 886 Times in 568 Posts
    Rep Power
    646
    Is there a dodgy tray switch, have a look at the indicator lights on the pen trays. Our kids would be giggling as soon as it started to happen, are yours awake?

  3. #3


    Join Date
    Mar 2009
    Location
    Leeds
    Posts
    6,593
    Thank Post
    228
    Thanked 856 Times in 735 Posts
    Rep Power
    296
    worth checking the cable that connects teh pen tray to the board is in tight as some can be fairly loose and drop out making the pen tray non functional and reverting pointer back to mouse rather than pen.

  4. #4

    SYSMAN_MK's Avatar
    Join Date
    Sep 2005
    Posts
    4,006
    Thank Post
    489
    Thanked 1,343 Times in 729 Posts
    Rep Power
    429
    New Smartboards have something called Touch Recognition

    It allows you to write with a pen, erase with your palm and move objects with your finger without the need to pickup / put down up extra tools.

    There are calibration settings withing the Smartboard control panel to set the sensitivity.

  5. #5

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,753
    Thank Post
    1,279
    Thanked 1,651 Times in 1,106 Posts
    Blog Entries
    22
    Rep Power
    506
    Another thing to check is if there is anything in the pen tray near the sensor.
    Had a similar problem where some grit had got into the sensor and kept making the board think that the pen had been replaced.

  6. #6
    jumpinjamez's Avatar
    Join Date
    May 2006
    Location
    UK
    Posts
    256
    Thank Post
    136
    Thanked 23 Times in 15 Posts
    Rep Power
    27
    Quote Originally Posted by biotechlady View Post
    I have a new smartboard, and it has been wonderful up to this point. All of a sudden, within the last week, I have this issue. You open notebook and start drawing, ( I teach physics and chemistry) and draw quite a bit on the board.

    So I have a pen in hand, and while drawing it will suddenly switch to the pointer. If I do not notice this, then my drawing moves on the board. So I tap the pen button at the top again and start drawing again. Then it switches to the pointer again..and so on and so on.

    I have triied recalibrating, and do not know what is going on. Any help would be greatly appreciated. Thank you
    Shannon

    I have had two teachers tell me this is happening to there boards but when i test them i cannot recreate the problem.

    I will look at the Touch recon stuff.

    i guess the teachers are not nutz after all

  7. #7

    Join Date
    Dec 2008
    Posts
    2
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I had a problem like this with a board. The pens were worn down and so had less of a point. Sometimes it was detected as a finger press rather than a pen. You then become frustrated and press harder making the problem worse. In the end a new set of pens was the answer. This means that the boards will need replacement pens far more often.

  8. #8

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    The brains of a Smart whiteboard are in the pen tray which you can ditach without a screwdriver. It slides onto two brackets then clicks into place. You can do this on all newer grey Smart whiteboards. I don't believe you can do this on the older black Smart whiteboards

    You could try switching with another tray temporarily and see if the problem still exists. If it doesn't then it could be faulty. The tray can be replaced under the three year warranty.

  9. #9

    Join Date
    Nov 2009
    Location
    Hannibal, Mo
    Posts
    4
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by laserblazer View Post
    Is there a dodgy tray switch, have a look at the indicator lights on the pen trays. Our kids would be giggling as soon as it started to happen, are yours awake?
    They are awake and some giggle, but mostly they get frustrated like I do.

    The pens are working normally. I had another teacher who has worked with them for 3 years now come in and he said the pens are working normally, and this issue he had not seen before. When you pick up green, the green light comes on and so on with the other pens...it is just when you are writing it will revert over to the pointer.

    I will check out some other responses and see if the settings are off or something. It was working fine, and no one else in the district is having this issue...so yes, it would figure it was me.

    Thanks for all the responses, and if there are other ideas, please let me know. And I will let you know what does fix it for me. Thanks, I am glad I found this board.

    Shannon

  10. #10

    Join Date
    Nov 2009
    Location
    Hannibal, Mo
    Posts
    4
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by SYSMAN_MK View Post
    New Smartboards have something called Touch Recognition

    It allows you to write with a pen, erase with your palm and move objects with your finger without the need to pickup / put down up extra tools.

    There are calibration settings withing the Smartboard control panel to set the sensitivity.
    That looks like my board, and they are brand new as of October...so where do I need to go to do this adjusting?
    I ask this, because I do not want to do more damage in my trial and errors. IF you know what I mean.

    Thank you

  11. #11

    SYSMAN_MK's Avatar
    Join Date
    Sep 2005
    Posts
    4,006
    Thank Post
    489
    Thanked 1,343 Times in 729 Posts
    Rep Power
    429
    I've not got access to a Smartboard but will check first thing tomorrow.

  12. #12

    Join Date
    Nov 2009
    Location
    Hannibal, Mo
    Posts
    4
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    This is the informatin given to me by Smart themselves, and so far it seems to be working.

    Thanks for everyones help.




    Thanks for contacting SMART Technologies Technical Support

    To adjust the sensitivity of the pen, finger and eraser modes in touch recognition settings

    Click start> All Programs > SMART Technologies > SMART Board Driver > Control Panel > SMART Hardware Settings > Mouse and Gesture Setting > Choose enable touch recognition > Click touch recognition settings

SHARE:
+ Post New Thread

Similar Threads

  1. Odd access issue
    By leco in forum How do you do....it?
    Replies: 0
    Last Post: 1st July 2009, 10:22 PM
  2. Odd Smartboard/Dell problem
    By witch in forum Hardware
    Replies: 33
    Last Post: 23rd April 2009, 01:03 PM
  3. Odd VNC Issue
    By netadmin in forum Windows
    Replies: 3
    Last Post: 23rd December 2008, 08:01 PM
  4. [CLOSED] Bug/Error: Odd link issue
    By tom_newton in forum EduGeek.net Site Problems
    Replies: 6
    Last Post: 15th November 2008, 10:15 AM
  5. Odd Issue with EEE-PC 4G
    By FragglePete in forum Netbooks, PDA and Phones
    Replies: 0
    Last Post: 28th August 2008, 09:08 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •