Had a new Smartboard fitted yesterday as a replacement - the old one is faulty. The installers do not take the old board away - so what do I do with it?
First port of call is the Smartboard supplier. They should arrange collection / recycling.
Failling that get it recycled and rebill them.
I am surprised really as most people seem to have a cash back offer on and give you money for your old board.
I've been pushed back to the installers by the distributors!!! Now the installers are contacting the distributors. Oh and they'd never heard of the WEEE regs. "Oh we haven't been asked that before" grrr starting to get annoyed.
Aren't the suppliers obliged to collect the old board as per Waste Electrical and Electronic Equipment Directive?
Whilst the disposal may be free, there may be a cost for collection and delivery to their disposal point.
Alternatively, can't you ask the local council to collect?
chuck it on ebay for 1p, save the hassle
Accepted - just want someone to take the responsibility and dispose of it.Whilst the disposal may be free, there may be a cost for collection and delivery to their disposal point.
I guess this is my next step if I get no joy between distributors and installers (who are now saying that as the board belongs to the school it's nothing to do with them)Alternatively, can't you ask the local council to collect?
I'll look at it again tomorrow.
Nice and blunt.
WEEE. It's been said but it needs reinforcing. It's the law.
They (the supplier) are legally obliged to come and collect it, just like Currys are legally obliged to come and get your old fridge should it die on you. Of course they use that as a marketing scam, but not enough people are savvy enough to question it. My old business thrived on this silly misconception.
Give them another bell. Suggest you can arrange for it to be couriered to them and you'll invoice them for the costs for your time and shipping. I'd personally have gotten rather annoyed with them by now and have told them that if they don't want to do it, they can come and take out the replacement they've fitted, give you a full refund, take both away and you'll go to a company that isn't intent on breaking the law.
Wait until you're in a REALLY bad mood so you've an excuse to shout at them too
leco (21st October 2009)
I thought they were obliged to dispose of the old one, regardless of who it "belonged" to. Thanks for the clarification. I'll ring them tomorrow, or better still I'll get the Bursar to ring them
We just chucked ours in the skip.
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