Hardware Thread, Dell are a joke in Technical; Is it just me or does anyone else find it extremely frustrating to get in touch with Dell to get ...
5th October 2009, 02:09 PM #1
- Rep Power
Dell are a joke
Is it just me or does anyone else find it extremely frustrating to get in touch with Dell to get a quote for education.
Does anyone know of any decent ITX PC's and monitors (looking for something all-in-one)? we're looking at getting 60 to install in each classroom for lesson monitor and smartboard projection/control
5th October 2009, 02:12 PM #2
Originally Posted by chrisjako
we are a Dell premier partner who specialises in Dell for education , if you would like to pm me your details I can get you a quote prepared straight away ,
5th October 2009, 02:18 PM #3
Try and get a Dell premier account setup, then you can go online and get the best possible pricing - the prices we get on ours for even 1 unit cannot be matched by one of the account managers if I ring up and tell them i'm ordering 100!
All ordering is done online on credit account, makes it all really simple.
5th October 2009, 02:19 PM #4
you should give us a shot next time Steve we ahve beaten many different Dell quotes
Originally Posted by steveg
5th October 2009, 02:24 PM #5
Dell are a pain for quotes. They never get mine right. Months ago i asked for a quote for 40 LTO 2 tapes. The quote come back for 4 Kettle leads
5th October 2009, 02:29 PM #6
I prefer getting Dell kit through a reseller, don't bother with Dell education any more as they don't ever reply. Used to use them a lot but they have just got worse and worse. Shame really as i really like the usff base units they do which stand on the back of a lcd. Lots of my schools have them as the kids can't pull the leads out!! Plus the dual headphone socket on the speaker bar is a bonus.
5th October 2009, 02:37 PM #7
Only have Dell 8 x 2950 poweredge servers here but needed some caddies for extra drives, trying to get hold of them from Dell is like plaiting fog
5th October 2009, 02:41 PM #8
Funny, they never made me laugh...
Got sick of Dell here, went out on a limb and bought a load of Stone PCs - good price, and got imaging, installation and pretty much anything else I wanted thrown in. We got SFF desktops, but they do at least one ITX model.
5th October 2009, 02:42 PM #9
had similar problems with dell education in the past - can't want the business.
Can be cheaper through a reseller than dealing direct with dell believe it or not.
5th October 2009, 02:44 PM #10
Also i find it easier to get the product you actually need!
Originally Posted by maark
5th October 2009, 02:44 PM #11
I've never bothered going through them directly, get yourself a reliable reseller. We have a lot of Dell kit here (about 15 servers and hundreds of desktops and laptops) and have never run into any major issues. I can very strongly recommend CCS Media and we buy most of our kit through them (good for hardware, software, MS licensing, the lot). Ask for Wayne Overton, very good guy to deal with.
5th October 2009, 03:35 PM #12
- Rep Power
I am terribly sorry to hear that you are having trouble getting in touch with a Dell Education specialist. I'd be happy to help in any way I can.
2 Thanks to Edu4U:
AngryTechnician (5th October 2009), Dos_Box (5th October 2009)
5th October 2009, 05:11 PM #13
I've found that when you go direct to Dell for education equipment, they automatically assume they have a right to charge what they want.
It takes time to get a decent account manager, before we became a Dell Partner, they were always quoting us end user pricing (when we were a reseller) - eventually we got a great Account Manager and haven't looked back since!
From our perspective, its a godsend that they are awful, as it means schools approach resellers to quote for their projects!
5th October 2009, 05:27 PM #14
I have a love-hate relationship with our account manager. We've got access to Dell Premier Pages on their website, and we seem to go through phases when our account manager can't seem to get anywhere near the premier page pricing for equipment.
Recently however she's been brilliant - although we're getting a new account manager from 5th November when they're moving the Education team up to a central site in Glasgow (along with their support engineers apparently!). Will have to see what our new account manager is like!
5th October 2009, 06:12 PM #15
Yes, our internal educational account manager never replies to our calls / emails even when we're chomping at the bit to throw money their way. Find a reseller you like and go with them would be my advice!
Originally Posted by chrisjako
By mac_shinobi in forum General Chat
Last Post: 15th June 2009, 10:32 PM
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