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Hardware Thread, Widespread Dell PSU Failures - Optiplex GX270's in Technical; we have recently had issues with Dell capacitors blowing their tops. Dell have been superb in repairing them though. 4 ...
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    we have recently had issues with Dell capacitors blowing their tops. Dell have been superb in repairing them though. 4 machines so far and counting. Dell have repaired one so far, and we are waiting to hear about the others. Only have until 31st Jan 2008 to get them fixed!

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    We bought 90 GX60s a few years back...we have 5 original PSUs left. All blew their caps, orange flickering mainboard light, random powerup/downs.

    Dell alternately denied all knowledge, said "isolated incident" etc...I got through to one Irish tech who was about to leave the company, and he said "oh, we know. TH series supplies - good luck. Bad batch, we've been told to replace all TH-02 serial supplies if asked. GX60s and 260/270s mainly. But I didn't officially say that."

    In the end I got hold of our account manager and shredded him, and sent pics of every failed PSU opened up showing the crusty caps...and he said "OK..yes, it's a bad batch..here's what we'll do..."..and got new PSUs shipped to us. CN series - looks a far better vented unit. No probs with those at all.

    I still like Dell...they have SOME decent, honest techs there...unfortunatly they have a lot of scripted, unhelpful and useless ones.

  3. #18

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    I don't even bother ringing. E-mails seem to get answers we want.

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