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Hardware Thread, Playing DVDs on new laptop in Technical; We have a dozen new Tosh Satillite Pro A300 laptops, we're having a problem with DVD playback. Some DVDs play ...
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    Playing DVDs on new laptop

    We have a dozen new Tosh Satillite Pro A300 laptops, we're having a problem with DVD playback. Some DVDs play fine while others are not recognised and the drive spins and spins and make a fairly high pitched whineing noise. All are proper shop bought DVDs, mainly films. I don't see it as a codec issue as some DVDs play fine. I was wondering if there are more than one type of DVD disc or a format not known to play in newer drives. Thanks.

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    ICT_GUY's Avatar
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    Dual layer / single layer?

    DVD drives are the cheapest bit of kit in a typical system and the most prone to failure.

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    How well have the discs been treated? I quite often get called in to find that it looks as if someone has been using the discs as serving/carving dishes for large quantities of Bolivia's finest.

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    It may be copy protection in the retail dvd film that prevent them playing on computer dvd drives.
    Sony pulled that scam a couple of years ago, their audio CDs would install a rootkit on users computers that prevented that cd playing on computers

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    VLC Media player supports a wide range of DVD's and its free.

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    Is it all the laptops/ Just a few/ One?

    If you have the same DVD, does a different copy work?

    What software are you using to play it?

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    Personally I think it's a drive issue reading some discs rather than a codec issue, as I presume the disc label doesn't even appear in Windows Explorer? It does happen time to time, but generally on older machines. A300's are still relatively new.

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    Is it all the laptops/ Just a few/ One?

    If you have the same DVD, does a different copy work?

    What software are you using to play it?

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    if its an older drive - check for a firmware update - may help with regards to reading the discs - that or get a laser lense cleaner and use that on the drive to clean the lense of any dirt / dust etc

    I would also try VLC - if VLC does not work then thats a good indication that it may be the age of the drive or the drive not supporting the newer discs ( which you can tell if you get nero info - free download if you google it ) and that will tell you what the drive supports in terms of discs etc

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