+ Post New Thread
Page 1 of 25 1234511 ... LastLast
Results 1 to 15 of 361
Hardware Thread, HP LaserJet P2055DN's going offline and not responding in Technical; We've recently purchased a batch of HP Laserjet P2055DN printers and they all seem to be sufferering from the same ...
  1. #1
    flyinghaggis's Avatar
    Join Date
    Jan 2006
    Posts
    1,008
    Thank Post
    102
    Thanked 74 Times in 58 Posts
    Rep Power
    115

    HP LaserJet P2055DN's going offline and not responding

    We've recently purchased a batch of HP Laserjet P2055DN printers and they all seem to be sufferering from the same issue. After being left on for a seemingly random amount of time their state goes to offline? When in this state they wont respond on the network at all and you can't even ping them The traditional IT Crowd fix of 'turning it off and on again' seem to be the only way to kick them back into life.
    No other models of printer have been affected by this AFAIK. The previous laserjet P2015N's we've bought used to this this aswell but generally only once every 2-3 months so it wasnt really a problem but the P2055's seem to be doing it a couple of times a day

    We're on the latest version of the firmware so I'm just away to raise a support call with HP regarding the fault. We've got a spare one in our office which Im away to setup and leave sitting on the network so we can track down whether it's a print job/ queue / driver issue or a hardware/network problem.

    Has anyone else had any similar problems with this model?

    Possible Fix found: see this post for more info
    Last edited by ZeroHour; 30th September 2010 at 01:13 PM.

  2. Thanks to flyinghaggis from:

    Kermit (28th August 2009)

  3. #2


    Join Date
    Jan 2009
    Posts
    1,230
    Thank Post
    151
    Thanked 240 Times in 166 Posts
    Rep Power
    155
    Exactly the same problems here, with those printers. All updated with the latest firmware.

    I wonder whether I ought to spend time and energy doing what you've done, setting up a spare for testing etc or whether I ought to ring our supplier and tell them to take them back as being not up to the job.


  4. #3
    flyinghaggis's Avatar
    Join Date
    Jan 2006
    Posts
    1,008
    Thank Post
    102
    Thanked 74 Times in 58 Posts
    Rep Power
    115
    I'd be tempted to send them back but we've opened a new building in our school and have about a dozen of the things now in use Sending them back (and re-configuring replacements) would be a huge job so I'm hoping there's a fix of somekind available.

    Out of curiousity what version of firmware do you have installed on them? Ours are on :-

    Firmware Datecode: 20081124
    (Jetdirect Firmware Version:V.37.10.SD)

  5. #4
    flyinghaggis's Avatar
    Join Date
    Jan 2006
    Posts
    1,008
    Thank Post
    102
    Thanked 74 Times in 58 Posts
    Rep Power
    115
    Just unboxed a fresh P2055DN printer, configured it with an IP adress, node name and nowt else but even without setting up anyqueues to it (or even sending any jobs) the NIC on it's died after a couple of hours and wont respond to even a ping. Looks like it's something pretty fundamental going wrong with these printers so I'm gonna give HP a call and see what they say.

    Grrrr

  6. #5
    buzzard's Avatar
    Join Date
    May 2006
    Location
    North West
    Posts
    303
    Thank Post
    105
    Thanked 27 Times in 23 Posts
    Rep Power
    24
    I'll be keeping an eye on this as I was about to order 20 of the buggers, might be opting for something else now!

  7. #6

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,197
    Thank Post
    13
    Thanked 228 Times in 217 Posts
    Rep Power
    67
    We had similar problems and was told to the use the Firmware & Drivers in the all in one package on their site, since using it I have not had any problems and we have installed around 30 plus of these.

  8. #7
    DMcCoy's Avatar
    Join Date
    Oct 2005
    Location
    Isle of Wight
    Posts
    3,456
    Thank Post
    10
    Thanked 494 Times in 434 Posts
    Rep Power
    113
    Quote Originally Posted by flyinghaggis View Post
    Just unboxed a fresh P2055DN printer, configured it with an IP adress, node name and nowt else but even without setting up anyqueues to it (or even sending any jobs) the NIC on it's died after a couple of hours and wont respond to even a ping. Looks like it's something pretty fundamental going wrong with these printers so I'm gonna give HP a call and see what they say.

    Grrrr
    Actually I think you will find that it simply doesn't send any traffic out, so the mac address ages and gets removed from the switch.

    I made some suggestions on here HP LaserJet 2420n Network Problems

    I have a similar issue as I'm using 802.1x and the ports were switching back to unautenticated with no MAC addresses showing. After the changes they stay online when not in use.

  9. #8
    Batman's Avatar
    Join Date
    Mar 2009
    Location
    Northampton
    Posts
    940
    Thank Post
    115
    Thanked 118 Times in 74 Posts
    Rep Power
    40
    Quote Originally Posted by buzzard View Post
    I'll be keeping an eye on this as I was about to order 20 of the buggers, might be opting for something else now!
    Yeah, we got 5 or so 2015n printers and went straight back to using Kyocera printers... they seem the best for general b&w printing.

  10. #9
    flyinghaggis's Avatar
    Join Date
    Jan 2006
    Posts
    1,008
    Thank Post
    102
    Thanked 74 Times in 58 Posts
    Rep Power
    115
    Could be something to do with the switch settings but we're not using 802.1x (or anything particulartly out of the ordinary) and the printers with the problem have been plugged into a varierty of different models/manufacturers of switch. They all still appear to suffer from the same problem which makes me think it's an issue with the printer rather than the switch. I've logged a call with HP so we'll see what they come back with?

    So far all they've suggested was to check the firmware's on the latest version (apparently it is!) and do a factory reset of the printer

    Guess I'll be calling them back on Monday so will update everyone on the situation then..............

  11. #10
    DMcCoy's Avatar
    Join Date
    Oct 2005
    Location
    Isle of Wight
    Posts
    3,456
    Thank Post
    10
    Thanked 494 Times in 434 Posts
    Rep Power
    113
    Quote Originally Posted by flyinghaggis View Post
    Could be something to do with the switch settings but we're not using 802.1x (or anything particulartly out of the ordinary) and the printers with the problem have been plugged into a varierty of different models/manufacturers of switch. They all still appear to suffer from the same problem which makes me think it's an issue with the printer rather than the switch. I've logged a call with HP so we'll see what they come back with?

    So far all they've suggested was to check the firmware's on the latest version (apparently it is!) and do a factory reset of the printer

    Guess I'll be calling them back on Monday so will update everyone on the situation then..............
    802.1x was just a related symptom, if you monitor the traffic you will see that apart from booting there is virtually no traffic sent by the cards, the switch just doesn't know that they are there, although the card is actually working fine.

  12. #11
    Oops_my_bad's Avatar
    Join Date
    Jan 2007
    Location
    Man chest hair
    Posts
    1,738
    Thank Post
    438
    Thanked 53 Times in 50 Posts
    Rep Power
    30
    How are you setting the IP? Static? DHCP/reservation?

    I'm wondering if it's the issue with the old 2015s whereby if you set the address statically (on the printer itself) it would loose it.

    We have a few of these running for quite some time now set with DHCP reservations and (touch wood) haven't had this crop up yet

  13. #12
    Batman's Avatar
    Join Date
    Mar 2009
    Location
    Northampton
    Posts
    940
    Thank Post
    115
    Thanked 118 Times in 74 Posts
    Rep Power
    40
    Quote Originally Posted by Oops_my_bad View Post
    I'm wondering if it's the issue with the old 2015s whereby if you set the address statically (on the printer itself) it would loose it.
    We had a problem with that. It's because holding down certain buttons for a certain amount of time resets the printer's configuration. If nobody touches the buttons on the printer it will work indefinitely - I tested this!!

    Of course, it's a stupid setup - you're always going to get cack handed idiots pressing random buttons, that's why it goes wrong. There's no way of disabling it either

  14. #13
    Danny_t65's Avatar
    Join Date
    Feb 2009
    Location
    High Wycombe
    Posts
    5
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi There,
    We had a whole batch of P2015s that did this, the only way to get around this was a hard reset by pressing the correct button, go and cancel button as far as i can remember, but even after a while this method wouldn't work, eventually i sent all of these back and they replaced the main processing board in them. I havent had any p2055's do this yet!

  15. #14

    AngryTechnician's Avatar
    Join Date
    Oct 2008
    Posts
    3,730
    Thank Post
    698
    Thanked 1,212 Times in 761 Posts
    Rep Power
    394
    Ours did this when we first got them. They were the straw that broke the camels back and caused me to swear never to buy HP again. After jumping through enough hoops with HP we had the printer boards replaced on the affected units and the problem hasn't recurred since.

  16. #15
    flyinghaggis's Avatar
    Join Date
    Jan 2006
    Posts
    1,008
    Thank Post
    102
    Thanked 74 Times in 58 Posts
    Rep Power
    115
    Quote Originally Posted by flyinghaggis View Post
    Could be something to do with the switch settings but we're not using 802.1x (or anything particulartly out of the ordinary) and the printers with the problem have been plugged into a varierty of different models/manufacturers of switch. They all still appear to suffer from the same problem which makes me think it's an issue with the printer rather than the switch. I've logged a call with HP so we'll see what they come back with?

    So far all they've suggested was to check the firmware's on the latest version (apparently it is!) and do a factory reset of the printer

    Guess I'll be calling them back on Monday so will update everyone on the situation then..............
    Well just spent 90 minutes trying to explain the problem to some 1st line numpty in an call centre who's flowchart obviously only went as far as doing a factory reset on the printer

    So basically 2 support calls and over 2 hours later I'm still at the point where I have to call back tomorrow being no further than I was on Friday. Worse still all the printers we've ordered are past their 30 day return policy of our supplier so all I can do now is to try and speak to HP support to find a fix! At the moment it's looking like either a firmware update or replacement of the onboard NICs in the printers are the only options!

    HP's support makes me want to cry
    Last edited by flyinghaggis; 1st June 2009 at 04:24 PM.

SHARE:
+ Post New Thread
Page 1 of 25 1234511 ... LastLast

Similar Threads

  1. Active Directory Stops Responding
    By adrianm83 in forum Windows Server 2000/2003
    Replies: 16
    Last Post: 8th May 2009, 02:53 PM
  2. Replies: 5
    Last Post: 29th September 2008, 07:16 PM
  3. My Computer(Not Responding)
    By steve_nfi in forum Windows
    Replies: 8
    Last Post: 19th September 2008, 03:46 PM
  4. Magicolour 2430 not responding
    By Jobos in forum Hardware
    Replies: 4
    Last Post: 10th December 2007, 11:30 AM
  5. Help!!! Fileserver's stopped responding
    By indiegirl in forum Windows
    Replies: 11
    Last Post: 9th January 2006, 03:11 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •