ZeroHour (21st July 2010)
I found that by going into the printer properties, ports, configure and taking the check mark out of the SNMP Status Enabled box .... the printer instantly goes back online and I am able to print.
I have no idea why that works or whats going on but .... it works for me.
ZeroHour (21st July 2010)
Thanks for the info though, we suspect its possibly a dodgy pc nic sending a bad packet here.
EDIT: oh and welcome to EduGeek
SBS2003 SP2 Offline Printers – Fixed « So…where were we?
Best practices and known issues when you install Windows Server 2003 Service Pack 2 on a Windows Small Business Server 2003-based computer
see attached image
Some clarification would be good reference
1. does it effect only Small Business Versions of server operating systems or is it across the board on server operating systems
2. is it true as per screen grab and 2nd link that it is due to the printer not supporting snmp
Just to update on the ongoing saga HP is given us an updated beta firmware which seems to have resolved the problem. So far no printer we've updated to the latest version of the firmware has going offline again!
Will report back once the staff/kids return and everyone's been working normally for a week or two but so far so good.........
have you had any further problems since you loaded the Beta firmware?
i have loaded the lastest live firmware but we are still having the issue in places unfortunately.
would it be possible for you to host this anywhere for us to download?
Thanks in advance,
HP have said they'd include the fix in the next firmware release so it should be fixed when that's released.
thanks for the PM but i'm unable to reply due to my post count.
if you could PM your address i'll ping you an email so you have my address.
We have 10 of these printers and have the exact same issue. What a pain having to walk to the other end of the building just to switch them off and on again! When they lock up / go offline we can't get into the web interface or even ping them.
Is there any way we could also get that Beta firmware (as we speak we have just got someone calling with this exact problem -- time for a walk).
bulldog5046/sjl I have sent you a PM with details about the firmware. Please post your success/failure or PM me.
If anyone else want to try it out (at your own risk btw) then PM me or post a message here.
we're having the same problem any chance i can have a of copy of this beta firmware too
glen_j (1st October 2010)
Thanks ZeroHour, i've installed it will see how it goes.
Could one of you guys send me a copy of the beta firmware. These printers are driving me crazy. We bought 16 2 weeks ago!!!
Thanks in advance
/removed email - ZH
Last edited by ZeroHour; 5th October 2010 at 11:06 AM.
j_carlyle (5th October 2010)
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