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Hardware Thread, HP LaserJet P2055DN's going offline and not responding in Technical; I found that by going into the printer properties, ports, configure and taking the check mark out of the SNMP ...
  1. #76

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    I found that by going into the printer properties, ports, configure and taking the check mark out of the SNMP Status Enabled box .... the printer instantly goes back online and I am able to print.

    I have no idea why that works or whats going on but .... it works for me.

  2. Thanks to Jhfishn from:

    ZeroHour (21st July 2010)

  3. #77

    ZeroHour's Avatar
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    Quote Originally Posted by Jhfishn View Post
    I found that by going into the printer properties, ports, configure and taking the check mark out of the SNMP Status Enabled box .... the printer instantly goes back online and I am able to print.

    I have no idea why that works or whats going on but .... it works for me.
    Hmm thats slightly different from us, when the printer goes offline we cant even access the web interface on the printer until a restart. If we disable snmp our print server always things its online as such as it can use snmp to query the status properly.
    Thanks for the info though, we suspect its possibly a dodgy pc nic sending a bad packet here.

    EDIT: oh and welcome to EduGeek

  4. #78
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    Quote Originally Posted by AngryTechnician View Post
    Ours did this when we first got them. They were the straw that broke the camels back and caused me to swear never to buy HP again. After jumping through enough hoops with HP we had the printer boards replaced on the affected units and the problem hasn't recurred since.
    its a real shame compaq got bought by them!

  5. #79

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    Quote Originally Posted by Jhfishn View Post
    I found that by going into the printer properties, ports, configure and taking the check mark out of the SNMP Status Enabled box .... the printer instantly goes back online and I am able to print.

    I have no idea why that works or whats going on but .... it works for me.
    Not sure if its just a small business server issue but If you read the gumph for service pack 2 for server 2003 ( not sure about 2008 sbs if it exists ) but disabling snmp on the printer port resolves it showing as offline

    SBS2003 SP2 Offline Printers – Fixed « So…where were we?

    Best practices and known issues when you install Windows Server 2003 Service Pack 2 on a Windows Small Business Server 2003-based computer

    see attached image

    Quote Originally Posted by ZeroHour View Post
    Hmm thats slightly different from us, when the printer goes offline we cant even access the web interface on the printer until a restart. If we disable snmp our print server always things its online as such as it can use snmp to query the status properly.
    Thanks for the info though, we suspect its possibly a dodgy pc nic sending a bad packet here.

    EDIT: oh and welcome to EduGeek
    Seems to be either that the printer does not support SNMP or it is causing issues or over loading the network connection or doing something to make it go offline or show offline ( shrugs )

    Some clarification would be good reference

    1. does it effect only Small Business Versions of server operating systems or is it across the board on server operating systems

    2. is it true as per screen grab and 2nd link that it is due to the printer not supporting snmp
    Attached Images Attached Images

  6. #80
    flyinghaggis's Avatar
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    Just to update on the ongoing saga HP is given us an updated beta firmware which seems to have resolved the problem. So far no printer we've updated to the latest version of the firmware has going offline again!

    Will report back once the staff/kids return and everyone's been working normally for a week or two but so far so good.........

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    @flyinghaggis

    have you had any further problems since you loaded the Beta firmware?

    i have loaded the lastest live firmware but we are still having the issue in places unfortunately.

    would it be possible for you to host this anywhere for us to download?

    Thanks in advance,
    Ryan

  8. #82
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    Quote Originally Posted by bulldog5046 View Post
    @flyinghaggis

    have you had any further problems since you loaded the Beta firmware?

    i have loaded the lastest live firmware but we are still having the issue in places unfortunately.

    would it be possible for you to host this anywhere for us to download?

    Thanks in advance,
    Ryan
    So far no real issues apart from one of the 12 or so printers we've upgraded losing it's IP address. Not 100% whether that was a result of the firmware or someone resetting it though.

    HP have said they'd include the fix in the next firmware release so it should be fixed when that's released.

  9. #83

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    thanks for the PM but i'm unable to reply due to my post count.

    if you could PM your address i'll ping you an email so you have my address.

    Thanks

  10. #84
    sjl
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    We have 10 of these printers and have the exact same issue. What a pain having to walk to the other end of the building just to switch them off and on again! When they lock up / go offline we can't get into the web interface or even ping them.

    Is there any way we could also get that Beta firmware (as we speak we have just got someone calling with this exact problem -- time for a walk).

    Cheers

  11. #85

    ZeroHour's Avatar
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    bulldog5046/sjl I have sent you a PM with details about the firmware. Please post your success/failure or PM me.

    If anyone else want to try it out (at your own risk btw) then PM me or post a message here.

  12. 3 Thanks to ZeroHour:

    glen_j (1st October 2010), MYK-IT (1st October 2010), sjl (30th September 2010)

  13. #86

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    we're having the same problem any chance i can have a of copy of this beta firmware too

  14. #87

    ZeroHour's Avatar
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    Quote Originally Posted by glen_j View Post
    we're having the same problem any chance i can have a of copy of this beta firmware too
    PM Sent.

  15. Thanks to ZeroHour from:

    glen_j (1st October 2010)

  16. #88

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    Thanks ZeroHour, i've installed it will see how it goes.

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    Could one of you guys send me a copy of the beta firmware. These printers are driving me crazy. We bought 16 2 weeks ago!!!

    Thanks in advance

    /removed email - ZH
    Last edited by ZeroHour; 5th October 2010 at 11:06 AM.

  18. #90

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    Quote Originally Posted by j_carlyle View Post
    Could one of you guys send me a copy of the beta firmware. These printers are driving me crazy. We bought 16 2 weeks ago!!!

    Thanks in advance

    /removed email - ZH
    Hi
    I have PM'ed you the details. Good luck!

  19. Thanks to ZeroHour from:

    j_carlyle (5th October 2010)

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