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Hardware Thread, HP LaserJet P2055DN's going offline and not responding in Technical; Originally Posted by bosworthj Still doesn't seem to be working for me. I guess I will try to figure something ...
  1. #151

    ZeroHour's Avatar
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    Quote Originally Posted by bosworthj View Post
    Still doesn't seem to be working for me. I guess I will try to figure something else out. Thanks.
    Shoot me a pm with your email address and I will mail it for now.

  2. Thanks to ZeroHour from:

    chown (17th February 2011)

  3. #152

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    The HP website there is a newer version of the firmware (20101025). Just wondering if they have finally incorporated the beta version you have...into this version. What I would like to do is, if I can, get the link for the beta firmware and install that on one printer and then install the "newer" version on another. So, if you do not mind...could I get the link for the beta version please....thanks

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    Hi ZeroHour,

    I have the same problems like others on my new P2055DN printer. My current firmware version is V.37.12.IR6498 from the Network Summary page.

    Can you please email me the download link of the beta firmware also?

    Thanks!

    Ban

  5. #154

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    We are getting some of these printers - has anyone tested the latest firmware to see if it resolves all the issues or can I please ask ZeroHour to send me the download link for the beta firmware also?

    Much appreciated - Thanks!

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    Hi all

    I have just spoken to hp and they wouldnt admit there is an issue and that they would esculate it but this wil take about a week, there other optino they gave me was to doa the printer.

    I am at a clients site, brand new printer, this printer was ordered as there big one has gone down so its a temp for now,

    please could i get sent the beta firmware, i have tried the latest firware, drivers everything, been onsite now for 2 hours and is not looking good.

    much appreciated if i could be sent the beta firmware.

    many many man many thanks

  7. #156

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    just what I need - a delivery of duff printers I'm hoping someone can send us the beta firmware ...

  8. #157

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    Our printer was ordered (after some issue) last night and delivered today with the firware of v.37.12.IR6498. I have upgraded using the latest version on the website - v37.12.IR6508 -

    to confirm, i have just spoken to hp and they say there is no 'beta' they can give me and the one on the site is the latest.

  9. #158

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    Just throwing this in. My P2055dn goes offline afterer 30 seconds, restart print spool and its fine, 30 seconds later, offline again.

    Has anyone enabled SNMPv1/v2 read-only access under the 'network settings' of the webinterface,

    I have just enabled it, my offline issue has ceased!

  10. #159

    ZeroHour's Avatar
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    Sent details to you all now I think, if you dont have any pm/reply and I will resend.

  11. Thanks to ZeroHour from:

    drdos256 (4th February 2011)

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    Thank you!

    Quote Originally Posted by ZeroHour View Post
    Sent details to you all now I think, if you dont have any pm/reply and I will resend.
    Thank you, ZeroHour!!! Got it.

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    Also, I found that the problem is on SMTP. If you disable SMTP on both the printer via the web interface and disable the SMTP of the printer driver TCP/IP Properties, the printer will never go offline. If you turn SMTP on, you will have to define the parameters in both the Printer Network Configuration matching your print driver tcp/ip configuration on SMTP. Since I don't need SMTP at home, I just disable it.

  14. #162

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    Quote Originally Posted by index View Post
    Hi all

    I have just spoken to hp and they wouldnt admit there is an issue and that they would esculate it but this wil take about a week, there other optino they gave me was to doa the printer.

    I am at a clients site, brand new printer, this printer was ordered as there big one has gone down so its a temp for now,

    please could i get sent the beta firmware, i have tried the latest firware, drivers everything, been onsite now for 2 hours and is not looking good.

    much appreciated if i could be sent the beta firmware.

    many many man many thanks
    It would take a week to escalate the problem...wow...I'm guessing they forgot what escalating a problem is suppose to mean.

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    Changes I Made Seemed To Work

    I made the following changes to the HPLJ2055dn and it seems to have fixed the problem with out updating the firmware.

    Setting -> System Setup -> Connection Timeout (i/O) - change to 5
    Networking -> TCP/IP Settings->TCP/IP(v6)-> uncheck Enable
    Networking -> Network Settings ->SNMP-> click Disable SNMPv1/v2
    Networking -> Other Settings -> Misc. Settings -> uncheck Multicast IPv4

  16. #164

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    could I be emailed the beta firmware? this problem is driving me nuts!

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    Wemhave similar issues with a HP Colour Laserjet 2320 multi function. The bloody thing will be fine as soon as you switch it on, but leave it for 10 mins and it goes offline. It's weird because we host the printer from a print server, yet if I print direct from workstations it's fine??

    What is even more weird is that the drivers for any os is no longer on the HP site! Have they found the flaw?

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