Dear Valued Customer,
As part of our continued commitment to provide the highest quality of service we are notifying you in regards to a recent HP Recall & Replacement Program for HP notebook customers.
HP Notebook PC Battery Pack Replacement Program
On May 14th 2009 HP, in co-operation with the U.S. Consumer Product Safety Commission, announced a worldwide voluntary recall and replacement program for battery packs used in certain HP notebook PCs.
HP and the battery cell manufacturer believe that certain battery packs shipped in HP notebook PC products manufactured between August 2007 and January 2008 may pose a potential safety hazard to customers. The batteries can overheat, posing a fire and burn hazard.
HP customers with a battery pack affected by this program will be eligible to receive a replacement battery pack for each verified and recalled battery pack at no cost.
What to do:
Please click here to check which HP models are affected and to validate your notebook. Not all HP Notebook PCs are affected.
To reduce the likelihood that a battery pack failure will cause damage, you are advised to stop using your battery pack immediately and follow the instructions highlighted by HP to determine whether your battery pack is affected. Please click here to view PDF with instructions.
Please Note: This recall is unrelated to any previous battery pack recalls.
For additional information relating to the HP Notebook PC Battery Pack Replacement Program please visit: HP Notebook PC Battery Pack Replacement Program