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Hardware Thread, Laptops for pupils use in Technical; Originally Posted by CPLTD As the laptops are in the first year of warranty have the problems been delt with ...
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    beeswax's Avatar
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    Quote Originally Posted by CPLTD View Post
    As the laptops are in the first year of warranty have the problems been delt with by either your supplier or Toshiba themselves ?
    The deal is between the government, the supplier of these laptops and the LEA/schools, Toshiba sold the laptops to them and we don't deal with them. They are very difficult to deal with. For example, a laptop wasn't charging so we did a quick fault find by swapping out the power brick from one which worked. Phoned them up to inform them, asked to put it in an email, did so, get a reply asking us to check out the power by using the lead from another machine which we know has worked (and which we've already done) they eventually agree that the power supply is faulty and send a replacement five weeks later.

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    CPLTD (22nd May 2009)

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    CPLTD's Avatar
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    Quote Originally Posted by beeswax View Post
    The deal is between the government, the supplier of these laptops and the LEA/schools, Toshiba sold the laptops to them and we don't deal with them. They are very difficult to deal with. For example, a laptop wasn't charging so we did a quick fault find by swapping out the power brick from one which worked. Phoned them up to inform them, asked to put it in an email, did so, get a reply asking us to check out the power by using the lead from another machine which we know has worked (and which we've already done) they eventually agree that the power supply is faulty and send a replacement five weeks later.
    It's a deep shame that you have been treated in this way ,

    All I can say is that as a supplier of all brands we take our customers complaints very seriously and approach the vendors on behalf so to take the strain away from you,
    I have a very good contact from within Toshiba and will gladly pass on your feedback if you pm me your details so they can have the opportunity to mabye discount any further purchases or alike ?

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    I too had poor experiences with Toshiba laptops. We had some Sat A2100's i think they were. No end of problems with the batteries.

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    Go for Lenovo we have over 100 of the R61 model here and dont get many problems and the few problems we have had theyve sent out parts or an engineer next day everytime. Cant fault them at all and they have the auto-park drives for when dropped and drip through keyboards

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