I went through their step by step form. Each
time I hit the "continue" button I was looking
for a page where I could enter info about the
item I wanted . I finally got to end where you
pay the shipping fee. What was I paying for?
Nothing, as far as they knew! The only info
they had was the approximate weight and
dimensions of the item. If the parcel was to be
collected from a private residence that would
be fine. My order had to be purchased from
a business. Strangely, they had a box for the
company name, but there was no place to enter
the price of the item or how they would get paid
for the monitor.
I immediately sent them an email explaining that
I would pay them directly for the monitor and
shipping costs. I asked if they could buy, collect,
and ship this Novatech monitor. Again, no reply.
Finally, I contacted Novatech directly. I know they
will not ship to the USA, but I was hoping they
could recommend a courier service. Nothing. No
Does anyone know what the heck is going on here?
Is it common for UK based companies to completely
ignore potential customers? Even a two word reply
from any of these companies would be better than
nothing. Something like "sorry, no" would be ok
You folks who live in the UK are my last hope.
Should I quit, or is there a courier service that
will do the job?
I don't think you'll find a courier who will buy your monitor on your behalf and then send it to you. You might ask them to receive it for you and forward it on.
I've never heard of the ones you mentioned. Big international couriers over here are DHL, Parcelforce, UPS, Elite, Trans Global Express, etc. You could use Royal Mail too if you want it to arrive in three pieces this time next year
A quick search finds these over your way, any reason for not having them instead? I'd take the Viewsonic any day.
I was aware of the Asus and Dell monitors. My business has a shop that "eats"
those delicate plastic screen monitors. The Dell monitor is an overpriced toy for
guys who want showoff to their friends or clients. Even the Asus monitor has
some kind of leather trim. A monitor with leather trim doesn't seem suitable for
a shop with wood, plastic, and metal fragments flying all over the place!
I never thought about using a TV as a computer monitor. If that ViewSonic
model really has a rugged glass screen it might be the way to go.
The reason for contacting companies like Fast Lane, Parcel 2 Go, etc., is
their claim that they act as an imtermediary between the buyer and seller.
I want to buy from a company that won't ship to USA. They're suppose
to handle the transaction for me, or at least that's what I thought an
intermediary does. They use all the big shippers like DHL, UPS, and Fedex.
You pay them a little extra to send someone to pickup the parcel for you.
If they don't act an intermediary, why do they exist at all?
I've wasted enough time with these guys. It still seems strange that
none of the companies I contacted bothered to reply.