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Hardware Thread, Shipping a Monitor from the UK to the USA in Technical; My quest for a simple and rugged hard glass monitor was revived when I found this 24" model from Novatech. ...
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    Shipping a Monitor from the UK to the USA

    My quest for a simple and rugged hard glass
    monitor was revived when I found this 24"
    model from Novatech.

    Novatech 24" Hard Glass Widescreen LCD Monitor - Black : novatech.co.uk : NOV-LCD24E

    OK, I thought, now all I've got to do is use one
    of those UK based courier services that would
    collect this monitor from a local Novatech retail
    store and ship it to my address.

    I selected a company called Fast Lane. Here's
    their URL:

    Fast Lane International Couriers -

    I went through their step by step form. Each
    time I hit the "continue" button I was looking
    for a page where I could enter info about the
    item I wanted . I finally got to end where you
    pay the shipping fee. What was I paying for?
    Nothing, as far as they knew! The only info
    they had was the approximate weight and
    dimensions of the item. If the parcel was to be
    collected from a private residence that would
    be fine. My order had to be purchased from
    a business. Strangely, they had a box for the
    company name, but there was no place to enter
    the price of the item or how they would get paid
    for the monitor.

    I emailed them twice. No reply.

    I tried again with Parcel 2 Go.

    International Shipping to USA and Canada | Parcel 2 Go

    I immediately sent them an email explaining that
    I would pay them directly for the monitor and
    shipping costs. I asked if they could buy, collect,
    and ship this Novatech monitor. Again, no reply.

    Finally, I contacted Novatech directly. I know they
    will not ship to the USA, but I was hoping they
    could recommend a courier service. Nothing. No
    reply.

    Does anyone know what the heck is going on here?
    Is it common for UK based companies to completely
    ignore potential customers? Even a two word reply
    from any of these companies would be better than
    nothing. Something like "sorry, no" would be ok
    with me.

    You folks who live in the UK are my last hope.
    Should I quit, or is there a courier service that
    will do the job?

  2. #2

    powdarrmonkey's Avatar
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    I don't think you'll find a courier who will buy your monitor on your behalf and then send it to you. You might ask them to receive it for you and forward it on.

    I've never heard of the ones you mentioned. Big international couriers over here are DHL, Parcelforce, UPS, Elite, Trans Global Express, etc. You could use Royal Mail too if you want it to arrive in three pieces this time next year

    A quick search finds these over your way, any reason for not having them instead? I'd take the Viewsonic any day.

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    I was aware of the Asus and Dell monitors. My business has a shop that "eats"
    those delicate plastic screen monitors. The Dell monitor is an overpriced toy for
    guys who want showoff to their friends or clients. Even the Asus monitor has
    some kind of leather trim. A monitor with leather trim doesn't seem suitable for
    a shop with wood, plastic, and metal fragments flying all over the place!

    I never thought about using a TV as a computer monitor. If that ViewSonic
    model really has a rugged glass screen it might be the way to go.

    The reason for contacting companies like Fast Lane, Parcel 2 Go, etc., is
    their claim that they act as an imtermediary between the buyer and seller.
    I want to buy from a company that won't ship to USA. They're suppose
    to handle the transaction for me, or at least that's what I thought an
    intermediary does. They use all the big shippers like DHL, UPS, and Fedex.
    You pay them a little extra to send someone to pickup the parcel for you.
    If they don't act an intermediary, why do they exist at all?

    I've wasted enough time with these guys. It still seems strange that
    none of the companies I contacted bothered to reply.

    Anyway, I appreciate your reply, powdarrmonkey.

  4. #4

    plexer's Avatar
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    I've just emailed my account manager at Novatech and I'll let you know the response.

    Ben

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    plexer's Avatar
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    Ok the response from Novatech is no they cannot offer this as a service to you.

    Ben

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    plexer's Avatar
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    My account manager has also asked me to pass on his apologies on behalf of Novatech that you didn't receive a response to your enquiry.

    Ben

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