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Hardware Thread, What's happened to SCL? in Technical; Hi, Is it just me or is any-one else getting bounces from the usual email addresses? Apparently they've been taken ...
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    Heebeejeebee's Avatar
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    What's happened to SCL?

    Hi,

    Is it just me or is any-one else getting bounces from the usual email addresses?

    Apparently they've been taken over or have merged with Edu-Tec and now I can't get hold of my usual contacts. Emails bounce and the support email address I was given from a chap on the phone apparently does not warrant the decency to reply to my email sent to it.

    What happened to the super fast efficient service that made us use them for the past two years over all others?

    HBJB

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    dhicks's Avatar
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    Quote Originally Posted by Heebeejeebee View Post
    Apparently they've been taken over or have merged with Edu-Tec
    I understood they were moving offices a couple of weeks ago, so I guess they'll be back to normal soon.

    --
    David Hicks

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    Nedders (24th April 2009)

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    mattx's Avatar
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    I E-mailed a quote request a few days ago and have got no reply - so I rang them and I sent the E-mail request again to a different Edu-tec address - no reply.
    Oh well, looks like I'll have to use someone else.

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    CPLTD's Avatar
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    Quote Originally Posted by mattx View Post
    I E-mailed a quote request a few days ago and have got no reply - so I rang them and I sent the E-mail request again to a different Edu-tec address - no reply.
    Oh well, looks like I'll have to use someone else.
    Why not send me your requirements and I'll see what we can do for you fella,

    Simon

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    mattx (23rd April 2009)

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    Thanks - will do - its only for a basic PC that I can build a NAS box for - I'll E-mail you in a mo.

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    CPLTD's Avatar
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    Quote Originally Posted by mattx View Post
    Thanks - will do - its only for a basic PC that I can build a NAS box for - I'll E-mail you in a mo.
    No problem fella will get you a deal as soon as I recieve and many thanks for the opportunity!

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    PeterW's Avatar
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    Just tried to call you Nigel we do have your email, at the moment we are working through a backlog. We have indeed merged with another education IT supplier Edu-tec and have been moving to thier offices. We did try to get this done before the end of the easter break but we have over run and have had some issues regarding email integration etc

    If you still have any outstanding issues (quotes/parts needed/warranty etc) please please please either PM or email me directly so that I can make sure you are recieving the kind of service you have come to expect from SCL.

    @Matt I'm trying to find out who is dealing with your quote right now, give me 30 mins to kick some back side and I will drop you a PM.

    There will be an offical announcement at some point soon (probably when my head does not feel like it is going to explode).

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    Heebeejeebee (23rd April 2009)

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    Heebeejeebee's Avatar
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    Emailed you back. I sent one to the support address as well.

    Glad you're monitoring this site though.

    HBJB

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    CPLTD's Avatar
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    Have just realised this is post for SCLonline and not another company with a similar name so I will withdraw our offer to quote and let SCL sort you out if you dont mind MattX

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    Nedders (24th April 2009)

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    Quote Originally Posted by CPLTD View Post
    Have just realised this is post for SCLonline and not another company with a similar name so I will withdraw our offer to quote and let SCL sort you out if you dont mind MattX
    Cheers Simon,

    and to all you Geekers, thank you for your patience, I am sure you all know what it's like resetting up networks, mail servers, phone lines, despite all the provisions you make there is always something to come and bite your ar$3 when you least xpect it!

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    Heebeejeebee's Avatar
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    Quote Originally Posted by Nedders View Post
    Cheers Simon,

    and to all you Geekers, thank you for your patience, I am sure you all know what it's like resetting up networks, mail servers, phone lines, despite all the provisions you make there is always something to come and bite your ar$3 when you least xpect it!
    It's good to have you back. I must have missed the email about the merger and possible disruption

    Normal service is resumed.

    HBJB
    Last edited by Heebeejeebee; 24th April 2009 at 11:07 PM. Reason: typo

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    I must have missed the email about the meger and possible disruption
    Yeah me too!

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    Amazing what can happen when you turn your back for a few weeks/months isn't it?

    I've bought a (small) number of custom PC's from SclOnline including my quad core currently simmering quietly beside me. Now, some months down the line, all the contacts I had with them have moved on, the phone was answered by someone who had no idea how to answer my question (Who's my rep now please?) and send an email to sales.

    Why? I wanted an answer and am now looking elsewhere for the next round of setup and supply to staff for home PC's. Shame that after a week they still haven't replied to my email/request for quotes. Can't wait forever.

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    @ Dragon Rider

    I Suggest you PM PeterW or Nedders i am sure they would be able to sort you out as they both work for SCL Online.

    http://www.edugeek.net/forums/members/peterw.html

    http://www.edugeek.net/forums/members/nedders.html

    James.

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