Hardware Thread, Printers not working after power surge. in Technical; Hi,
we have just suffered a power surge and know most printers aren't working. Are they fried? They are network ...
19th March 2009, 04:24 PM #1
- Rep Power
Printers not working after power surge.
we have just suffered a power surge and know most printers aren't working. Are they fried? They are network printers, but they will only get a 169.x.y.z IP. I have tried resetting the Printer and resetting the switches they are connected to.
Any other ideas?
19th March 2009, 04:32 PM #2
You most likely need to setup a static IP, Subnet Mask, Gateway and Primary DNS.
If you need this information, open up a command prompt (on any machine on your network) and type: ipconfig /all
Make a note of all the relevant information, then substitute the IP (for example, if your computer is 192.168.0.10, then your printer might be 192.168.0.50. The other information should be identical.
If you use DHCP to give your printers an IP dynamically, make sure DHCP is enabled on the printers. I presume also that DHCP Server is working correctly on your server?
Start > Run > Services.msc
19th March 2009, 04:35 PM #3
- Rep Power
thanks, DHCP is working on server. I will set static if that is the only solution but i wanted to use DHCP still for them Ideally.
Originally Posted by Michael
19th March 2009, 04:44 PM #4
It is quite common practice to set a static IP configuration for printers. If you take a look on your print server, you should be able to see what IP the printer was originally setup with.
Start > Settings > Printers and Faxes. Right click the printer in question and choose 'Properties' > Ports. It should be listed IP_192.168.0.50 TCP/IP Port (for example).
19th March 2009, 04:48 PM #5
- Rep Power
19th March 2009, 05:52 PM #6
I prefer to keep the printers on DHCP and set up reservations on the server for them as it just makes it a whole lot easier changing later.
19th March 2009, 06:18 PM #7
Check for partially fried nics on the printer or the switch ports they plug into as well.
19th March 2009, 06:25 PM #8
It could just be that the printers restarted before DHCP on the server. Have you tried turning them off then on again ( I can't beleive that I just said that and even more so that it may be the solution ).
You should also check that your DHCP server is still running properly by doing an
on one of your client computers. The printers may already be setup with reserved addresses in DHCP but would not have been allocated them if the server was still booting.
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