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Hardware Thread, Promethean serial to USB problem in Technical; Thanks. It's taken me a while to get back to this. I've tried connecting through a serial cable (and enabled ...
  1. #16
    OverWorked's Avatar
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    Thanks.

    It's taken me a while to get back to this. I've tried connecting through a serial cable (and enabled the serial port in BIOS and checked COM1 appears in the device manager).

    Still no joy. It just won't connect.

    I've got 2 boards in a simlar situation.

    One is serial only - connecting though direct serial or serial-USB converter doesn't work.

    The other has a USB port - it will connect though direct serial to XP but not Win7, it won't connect though USB to either XP or win7.

    I think it may be a problem with Windows 7 and serial connections. I don't know.

    I'll lift the boards off, get the serial numbers, and contact Promethean.

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    deleted - posted twice in error

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    Fixed!

    I've got it working. The ActiveDriver installer does not install the serial component by default.

    I ran the ActivDriver installer twice. On the second run, it gives the option to modify. Select modify, then select the serial component.

    Also requires the Keyspan driver.

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    Sorry to bring up an old thread but this is the exact problem im having and its doing it on a few other boards as well. They were working fine before but did have to select USB+Serial when installing the driver like above but its not working anymore. Ive tried the following so far:

    - Latest driver installed
    - When driver was installed USB + Serial was selected
    - Latest Keyspan driver installed for USB to Serial adapter
    - COM Port on serial adapter and driver both the same
    - Driver reinstalled several times
    - Old driver installed again as worked before to see if it worked again
    - In Device Manager all the drivers are showing up as being installed properly
    - Light on Keyspan USB to Serial adapter on but flashing
    - Power to Whiteboard is fine

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    Hi

    Had similar problems here, however we succesfully use cheap usb-serial adaptors from USB NOW code VE229 + Cable at under a tenner. These have an FTDI chipset and have worked reliably here on Activboards purchased in 2003!!

    Kim

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