Hardware Thread, Sun Storage 7110 in Technical; it's a seagate st9300603ss revision 0006
can't find something about recognising new disk, only about failded or not be opened...
8th November 2011, 01:52 PM #616
- Rep Power
it's a seagate st9300603ss revision 0006
can't find something about recognising new disk, only about failded or not be opened
8th November 2011, 01:59 PM #617
Did you get the disk through Oracle or did you buy it off-the-shelf? Many higher-end SAN/NAS devices (NetApp, I assume EMC, etc.) won't accept retail disks because they write their own custom firmware for them. Part of it is because they need the disks to act in specific ways so can't rely on a random firmware release doing what they expect, but part of it is just so they can charge you their inflated disk prices.
EDIT: Actually, if you have a message about it not recognising the disk, the below probably won't make much difference and is unlikely to help. It's more likely the issue above about it not being an Sun/Oracle disk.
I still would have expected the S7000 to at least recognise inserting the drive though. As long as you're comfortable doing it and the array has redundancy, remove the drive again, wait 30 seconds, then re-insert it. Push the tray in hard before you use the arm to close the slot.
Last edited by Duke; 8th November 2011 at 03:42 PM.
9th November 2011, 06:53 AM #618
- Rep Power
quite all bad?
9th November 2011, 08:22 AM #619
Okay, it basically looks like it's saying it cannot access the new disk you've inserted. I can think of three causes:
1) It's not a Sun branded disk so is refusing to read it
2) The new disk is faulty and the issues it's having are unrelated to the device
3) The slot on the chassis is faulty (usually very unlikely)
Do you have a support contract on the S7000 with Oracle or anyone else?
EDIT: I've contacted someone at Oracle to see if they've got anyone in your area who can help you.
Last edited by Duke; 9th November 2011 at 08:28 AM.
Thanks to Duke from:
Hanson (9th November 2011)
9th November 2011, 09:10 AM #620
Hi there you probably will need to contact your local Oracle support people to get this resolved. Chris (Duke) is right in what he says about firmware on the drives and storage vendors restricting third party drives being installed in their storage arrays.
Originally Posted by Duke
Are you sure the old drive has failed? What messages did you get from the array prior to replacing the drive?
Drop me a line on here and I'll see what else I can do to help.
Thanks to Hebdenlad from:
9th November 2011, 10:59 AM #621
- Rep Power
Raid status changed on Degraded
and Device status
HDD 10 (not sure) Replace
HDD 11 Hot Spare (for undefined)
9th November 2011, 11:07 AM #622
Which was the one you replaced?
Originally Posted by Hanson
9th November 2011, 11:28 AM #623
- Rep Power
9th November 2011, 12:08 PM #624
I'm guessing 'for undefined' refers to HDD 10 which it now sees as an 'undefined' disk because it's not Sun firmware branded so isn't recognised.
I would have thought you'd have three options:
1) Get an Oracle support contract and get them to replace the disk under warranty
2) Try to source a Sun branded disk with the right firmware through our channels
3) There may be some way at the command line to force it to use a non-branded disk - this is not recommended and is unsupported, although I have done it with NetApp (no idea how you'd do it with S7000 though, or even if it's possible)
9th November 2011, 12:13 PM #625
You wouldn't lose anything by trying it. If it's already using the hot-spare then your array is working correctly and can afford to lose the unrecognised drive. Sometimes a 'failed' disk will just turn out to be a temporary bad connection between the disk tray and backplane, or it will be a SMART predicted failure rather than a completely dead disk.
9th November 2011, 12:47 PM #626
Phil I take it this is something Oracle has introduced into the Oracle branded 7110 firmware?
Originally Posted by Hebdenlad
My 7110s are still running on SUN's branded firmware and they accept and can use any type or brand of drive whether it be SAS, SATA or SSD.
If you do not have an oracle support contract on your 7110 then I feel sorry for you as if you want to create a new support contract they will charge you in order to send an Oracle engineer out to assertain if your 7110 is able to be contracted i.e if it has been fiddled around with, which by the sound of it yours has. Expect the one of cost of this to be as much as, or possible more than the 7110 is worth, plus the standard yearly support contract on top.
Oracle are soo nice to education customers.
Last edited by Butuz; 9th November 2011 at 12:51 PM.
9th November 2011, 01:02 PM #627
Heh, never knew that. When I mentioned it I was just making an assumption. NetApp have locked down their disks for years, even Dell did it for a while until the big backlash. Although I hate the inflated disk prices, I can see why storage companies force the use of their own firmware - if they make use of very low-level functionality in a disk controller and then the disk manufacturer suddenly changes or drops support for that feature, guess who gets blamed and has to fix it? I'm not excusing any other behaviour on costs though.
Originally Posted by Butuz
9th November 2011, 01:13 PM #628
- Rep Power
ok, try to add old disk, i hope it still alive ))
How do you think
after unconfig Raid and then config it back
maybe my new disk (seller said that disk is supported) start working??
9th November 2011, 01:41 PM #629
- Rep Power
9th November 2011, 04:58 PM #630
BE CAREFUL if you unconfig the raid and then create a new config (as opposed to importing the config) you will lose all data.
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