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Hardware Thread, 500 series smartboard problem in Technical; We have a smartboard which has been relocated (before I got here) and I am having trouble getting it to ...
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    500 series smartboard problem

    We have a smartboard which has been relocated (before I got here) and I am having trouble getting it to work. I just want to know that I have done everything that I can...
    The serial connector on the smartboard goes through trunking to a plate on the wall, which has both a usb and a serial connector. I spoke to Steljes and they told me that a 2004 500 series board would be serial to serial, and after a lot of heaving about of cables, they seem to be correct (mind you, the usb port is connected up too and I cannot see where that cable goes!)
    When I connect a laptop, the light on the smartboard does not come on at all. I think when I first looked at the board to work out which cables I needed, the light was possibly red, but now it is off whether there is a laptop connected or not. Is there anything I can do to test it further? I have tried 2 laptops now and various different cables.

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    MrPstv's Avatar
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    Have you tried updating your drivers and software?

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    silver's Avatar
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    Laptops both have the latest notebook 10 and driver on - what else is there to update?

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    rad
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    The smartboard end should be serial, the PC end either Serial and PS2 or just USB.

    If its a problem, try changing the cable with another and see if that works.

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    SimpleSi's Avatar
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    AFAIR the old serial cables required a PS2 adaptor to provide extra power - a standard serial cable won't do the job.

    regards

    Simon

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    Iirc the light is red when a computer is connected (so the board is getting power) and goes green when the software connects.

    I do remember seeing a few old serial cables with PS2 ports attached, so as Si says that is probably the issue. I'm sure the cables were pretty expensive too

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    silver's Avatar
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    There is no red, green or any other colour light!
    I have swapped out all the cables I can find - no dice

    Apparently the board is young enough not to need the ps2 port bit but I must admit I thought it should as I havent seen a serial one without. Where can I get an informed answer as Steljes have already said it doesnt?

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    SimpleSi's Avatar
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    Try the board in another class to see if its the board.

    Try going direct into board from laptop and not via wiring.

    regards

    Simon
    PS
    Steljes support - best on the planet

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    I must admit I thought it was prometheans that used the ps2 port thingy. I have just been googling around to see if i can see one and havent been able to.
    I would agree that connecting directly to the smartboard would be a good idea.

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    silver's Avatar
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    tried every cable and the thing still doesn't work

    The consensus is that it is broken

    Anyone any idea if it can be mended?

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    Silver,
    Have you tried posting your inquiry in the SMART Exchange Technical Support Forum (http://exchange.smarttech.com/forums/14.aspx)?

    You will have to create an account in order to post, but I would recommend trying that.

    Cheers,
    Rob

  12. Thanks to rjmcleod from:

    silver (13th February 2009)

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    SimpleSi's Avatar
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    OMG - Smart have decided to do technical support!

    Mind you - it is buried at the very bottom of the forum which is in keeping with the normal philosophy of keeping their heads down and their eyes and ears closed so they can't hear the reports of some of their products unreliability.

    Dare I join

    Simon

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    We've got some 500 series boards and they're USB to serial USB at PC end, serial at board end and a lump on the cable at PC end (presumably the converter)

    Maybe you're seeing the serial at the board end and it's actually hooked into the USB connector on the plate, have you tried a USB lead with it?

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    Quote Originally Posted by gshaw View Post
    We've got some 500 series boards and they're USB to serial USB at PC end, serial at board end and a lump on the cable at PC end (presumably the converter)

    Maybe you're seeing the serial at the board end and it's actually hooked into the USB connector on the plate, have you tried a USB lead with it?
    ~I did think this and so connected a USB but unfortunately there was still no power light.
    Asking around, no one here ever remembers it in use before it was moved so there is a chance that it never worked.
    I will try the support forum, thanks

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    some of the older smart boards i've seen at one of the primaries i go to requires an ac adapter plugged into the pc end of the serial cable to provide enough power to the board is there any sign of being able to plug anything into the cable?

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