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Hardware Thread, Segate admits firmware issue in latest 160 - 1500GB drives in Technical; Looks like Seagate have admitted to messing up the firmware on a whole batch of their new drives causing the ...
  1. #1

    SYNACK's Avatar
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    Exclamation Segate admits firmware issue in latest 160 - 1500GB drives

    Looks like Seagate have admitted to messing up the firmware on a whole batch of their new drives causing the drives to stop showing the data to the OS and/or lockup for short periods of time while reading files at low speed.

    Complaints flood Seagate over hard drive problems

    Barracuda 7200.11
    DiamondMax 22
    Barracuda ES.2 SATA

    They have created a firmware upgrade that should fix the problem but you must email them to get a hold of it.

    Seagate Knowledge Base <- downloads at the bottom of the page

    I guess a slight increase in read speed was not the only thing that they got from their purchase of Maxtor.

    Happily I just brought an affected model of drive a month ago so I'v got to check that out at some point. If anyone else has got drives from these product families it would probably be a good plan to check them.

    EDIT: Looks like they are freely avalible to download now but have not been out for long so could still be buggy.

    Affected models:
    Barracuda 7200.11
    ST31000340AS
    ST3750330AS
    ST3640330AS
    ST3500320AS
    ST31500341AS
    ST31000333AS
    ST3640323AS
    ST3640623AS
    ST3320613AS
    ST3320813AS
    ST3160813AS

    Barracuda ES.2 SATA
    ST31000340NS
    ST3750330NS
    ST3500320NS
    ST3250310NS

    DiamondMax 22
    STM31000340AS
    STM3750330AS
    STM3500320AS
    STM31000334AS
    STM3320614AS
    STM3160813AS
    Last edited by SYNACK; 19th January 2009 at 12:00 PM.

  2. #2

    RabbieBurns's Avatar
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    I didn't realise it was so many drives. All the reports I read limited it to the 1tb drive! Ive a large array of 750gb seagate barracudas so I will have to check them all out!

    They have also offered free data recovery too for anyone affected according to here:

    Seagate isolates 'potential' Barracuda flaw ? The Register

  3. #3

    RabbieBurns's Avatar
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    Just checked all my various drives and none of them are on that list

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    Glad i went for WD, against my better judgement i might add. Turns out i was lucky not to go with seagate after all.

    I wondered how good an idea it was buying out maxtor...

  5. #5

    plexer's Avatar
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    I have 8 ATA ST3750330NS in my openfiler and it went back to SCL to have a patch applied to the drives firmware several months ago after a drive mysteriously dissappeared.

    Has been fine ever since.

    Ben.

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    PeterW's Avatar
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    I have 8 ATA ST3750330NS in my openfiler and it went back to SCL to have a patch applied to the drives firmware several months ago after a drive mysteriously dissappeared.

    Has been fine ever since.

    Ben.
    That was actually a slightly different issue which as far as I'm aware is not related to the current issue, the problem we had with yours was a firmware issue relating to the drives being used with certain SAS controllers to this day there is still no mention of it on any Seagate support channel or knowledge base but you will find references at Adaptec 3ware etc like here for example Answer a bit naughty really. The current issue seems to affect drives manufactured in/around december 2008, we will of course be be monitoring the situation.
    Last edited by PeterW; 19th January 2009 at 01:24 PM.

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    plexer's Avatar
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    Ah okie dokie thats cool then.

    Ben

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    Geoff's Avatar
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    Yep, RMA'd 4 of my 500Gb Barracuda ES.2 SATA drives here.

  9. #9
    PeterW's Avatar
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    Yep, RMA'd 4 of my 500Gb Barracuda ES.2 SATA drives here.
    Ouch! how many do you have, what was the problem?

  10. #10

    Geoff's Avatar
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    They were part of a RAID5 array in a HP StorageWorks MSA60 Disk Shelve. There's 8 drives altogether in the array. 50% of them died. The Storageworks E500 card in the HP server complained that they had 'Smart Errors' which rapidly progressed to 'Disk Failure' in all cases.

  11. #11
    k-strider's Avatar
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    I had a series of raptor 150s die in succession.. when i noticed more than one was exhibiting soft errors I bought a few spare in Good Job!! this is the problem when you buy a server... the drives serials are near as damit consecutive... you almost feel like you should buy one ever few weeks so they come from different batches and are less likely to fail within a short time frame of each other!

  12. #12
    richard_s
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    Thanks for the heads up. We use a lot of Seagate drives at work so I'll let my boss know about this.

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