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Hardware Thread, FAO anyone with a Seagate Barracuda 1tb in Technical; Seagate customers swamped by Barracuda drive failures ? The Register make sure you're all backed up...
  1. #1

    RabbieBurns's Avatar
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    FAO anyone with a Seagate Barracuda 1tb


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    m25man's Avatar
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    I have had 3 of these drives fail this week.
    It is not limited to just 1TB drives 500, 750, 1 & 1.5TB can all fail with the issue.

    2 of mine were in HP IQ500 Touchsmart PC's purchased in December running in two seperate locations.
    One was in my own ML350 G5 Dual Quad Hyper-V Servers Raid Array.

    I was kept on hold for 20 minutes by HP as all of the "Touchsmart" support team were busy, so in the end they said they would call me back.
    They never did.

    So I did some digging and found this thread...

    Seagate Barracuda 7200.11 Troubles - MSFN Forums

    Then a few more Google's for "7200.11 Seagate failures" reveals even more horror stories.

    It would appear that these drives are starting to fail in epedemic proportions, so if you have a Seagate Drive and value your data I think you would be well advised to have a read.

    It would appear that you have a 1 in 320 chance of getting your Seagate 7200.11 drive turned into a decorative paper weight on power up due to this firmware bug!

    It does explain however why HP were limiting SATA Warranty to 1 Year whilst Seagate were touting 5 years for the same drive*
    Interestingly Seagate appear to have gone back to a 3 yr limited warranty now....

    With the proliferation of low cost SATA Drives in storage arrays and backup devices in schools due to cost savings it would seem that all participants in this forum be informed that this early morning wakeup call could be lurking in a hard disk bay near you!

    In 2002 a similar syndrome hit Compaq with the Fujitsui 20GB IDE fiasco that ultimately ended up with HP buying up Compaq after it was badly weakened by the fall out.

    Seagate appear to be doing a good Smoke and Mirrors PR campaign on this issue for now but I for one will be looking very carefully at what disks I will be using in my next array!

  3. #3

    SYNACK's Avatar
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    Had one of these fail in a client coputer earlier this week, didn't realise that they had .11s. They had three affected drives and one died, upgraded the firmware in the other two with no hassels and rang up seagate about the other.

    Seagate, after a longish wait on hold were very good about the whole thing as set up a UPS pickup for the drive so that they can upgrade the firmware and recover the data. Two to three weeks though but we are in New Zealand.

    You can actually unbrick them yourself with a little bit of work but this can be a little extreme unless you are used to figiting with electronics. Details here:
    The Solution for Seagate 7200.11 HDDs - MSFN Forums

    There is also the main discussion that started when this problem began which can be found here:
    Seagate Barracuda 7200.11 Troubles - MSFN Forums

    Edit, which I see you have included above.

    I will definately be thinking twice about using seagate drives in future and may end up switching to WD.

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    m25man's Avatar
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    Well, SYNACK's proves shows how big a global issue this is.

    Seagate Hard Drive Firmware Upgrade for 500-GB Barracuda 7200.11 - HP Business Support Center

    Here is a list of the affected HP machines affected by this issue.

    I posted a support request to HP via the Business IRTC and they responded by telephone within 10 minutes however they refused to assist with the Touchsmart's as they are consumer products refering me back to Brachnell where I will be kept on the phone for 3 hours @ 5p per minute!

    Seagate seem to have the PR nightmare well under control, as long as you bought your drive retail with a full warranty fine, they will replace the drive AND recover your data FOC.

    If however your drives are OEM or resold through a hardware re-seller beware as Seagate will not help you.

    As a matter of interest I called i365 Seagates Data Recovery Specialists in London posing as an innocent consumer with one of these OEM drives requiring data recovery - I was quoted £800 to recover my data!
    Interestingly I bought a load of HP 500GB Hot Swap SATA's last week from the US all were Factory Refurb's with HP26 Firmware so they must have the ability to resurrect them easily!


    So user beware, like a bunch of dodgey builders these people will try and have you over if you let them.

    I will probably just end up repairing the drives myself as I can't be bothered to deal with these people any longer.

  5. #5

    m25man's Avatar
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    This is how serious the Seagate/Maxtor problem is....

    Contact us about the Seagate Barracuda 7200.11 Hard Drive Investigation

    Sharks are circling, but still HP have thier heads firmly up thier backsides.

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    synaesthesia's Avatar
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    Maxtor have had batch quality issues ongoing since when SATA was still a little kiddy in home/business PC terms and I was rather hoping issues like that would have been ironed out with their acquisition by Seagate.
    I've said before though, despite the huge issues Seagate are going through, they're going well above and beyond their requirements to help deal with this problem. Likewise, as much as I avoid Maxtor hardware now, their warranty and returns department was also always top notch, however I believe that operation has since been moved from Ireland to elsewhere :/

  7. #7

    m25man's Avatar
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    OK,

    Fixed mine using the 3.3v USB to TTL level converter obtained from Farnell's and the instructions in the previous posts.

    Unlocked the drive from the BSY error ran a backup to get all the data off used the HP Firmware update to flash the drive with the latest firmware and then reimaged the drive.

    The reason for the reimage is that the terminal control of the HDD wipes the SMART error tables thus exposing potential disk errors so rather than suffer another problem later I decided a complete wipe was in order.

    Now 3 days after reporting the issue to HP and requesting a repair I have everything working with all data restored.

  8. #8

    m25man's Avatar
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    Update,

    Got a call from i365 (A Seagate Company) 14 days after I first complained to the CEO's office of HP via this page HP.com they wanted to arrange for the Disk to be returned to Seagate in Holland where they were prepared to recover the data and repair/replace the drive under warranty even though it was an HP OEM device.

    The man from 365 claimed that Seagate "ARE" accepting OEM drives with this condition and are repairing with free data recovery services including collection and return by TNT International.

    WOW... how much is this little clean up costing them.

    Maybe the threat of a global class action law suite changed their minds eh!

    Too late for me mines fixed but for anyone else getting bull***t from either HP or Seagate call i365
    Ask for Jon Brownlee
    Case Manager
    Recovery Services
    T +44 (0) 2074324618
    F +44 (0) 2074324617

    Tell him you want your data back for free......

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