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Hardware Thread, HP LaserJet P3005 Problem in Technical; Hey all! Having a bit of a nightmare with these printers. They have all been installed on our Server 2003 ...
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    BaccyNet's Avatar
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    HP LaserJet P3005 Problem

    Hey all!

    Having a bit of a nightmare with these printers. They have all been installed on our Server 2003 Print server and have been working fine for several months now. Recently one of them decided to stop printing anything.
    You cannot ping the printer nor access its web interface, you can however attach a USB cable and print through it.

    I have performed a cold reset as well as flashing the ROM to the latest version, then disabled every other protocol on the network card which seemed to work. Problem solved placed printer back in room.

    This morning the printer is doing exactly the same thing (no printing, cannot ping, etc) What has now made it worse is I now have two more of that model doing the same thing.

    I would suspect the print server on the 2003 box but it still has three other P3005's that are working fine (for how much longer who knows!)

    I have tried a different print server in the first printer which allowed it to survive overnight but this isnt a solution I want to follow on what are new printers. All printers (working & not) have exactly the same config apart from IP address.

    Anyone else had a problem like this? Google is failing me this week plus people are getting unhappy as the printer keeps being fixed and then broken again

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    contink's Avatar
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    Is it losing a static IP setting and reverting to a DHCP request?

    That's a common HP complaint with their printers and usually the best plan is to setup reservations for the printers mac addresses in DHCP with the IP you want them to use and just use that.

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    browolf's Avatar
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    or point the server at the hostname, although it helps to change the hostname to something useful.

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    BaccyNet's Avatar
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    They dont seem to be losing their IP's. Even after setting them a new one they still dont print.

    In the depths of google there is a mention that it may be the formatter board being faulty but no-one says if I can get this done under warranty or if there are batch numbers that are affected.

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    BaccyNet's Avatar
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    Spoekn to HP who reckon I need someone to look at the printer as it seems to be faulty
    They suggested I phone my local HP Specialist to get it repaired. I then spoke to both local HP people who want to charge me 80 for the first hour and then 25 per 15 min after to fix a printer in warranty!!!

    Not sure what to do now, I can get it to work with a different JetDirect card but I dont want to be paying out for three of those (possibly more) on a printer thats lkess than 6 months old.

    Any ideas anyone???

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    plexer's Avatar
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    Yeah if it is in warranty HP should bloody well fix it.

    Get a warranty repair sorted by phoning hp warranty.

    Ben

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