+ Post New Thread
Results 1 to 15 of 15
Hardware Thread, HP Business Inkjet 2800 Lid Problem in Technical; Hello All, We have an HP Business Inkjet 2800, an A3 inkjet printer. It's reporting an error message saying "close ...
  1. #1

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,767
    Thank Post
    1,306
    Thanked 803 Times in 697 Posts
    Rep Power
    245

    HP Business Inkjet 2800 Lid Problem

    Hello All,

    We have an HP Business Inkjet 2800, an A3 inkjet printer. It's reporting an error message saying "close lid", even though its lid is closed. I've had a look and can't see a little bits of paper jammed anywhere, and all lids and whatnot seem to be closed. I've tried unplugging and switching the printer back on again. Anyone come accross this problem before? Is this a software issue, or hardware - has a microswitch/sensor gone that tells the printer when the lid is closed? Anyone any idea how to repair this, or is it likely to be simpler to get a new printer?

    --
    David Hicks

  2. #2

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,681
    Thank Post
    755
    Thanked 1,715 Times in 1,526 Posts
    Rep Power
    438
    Those things are expensive so I wouldn't have thought a new printer would be the answer.

    I presume there is a microswitch have a look on the lid there is normally a little bit of plastic sticking outto press on the microswitch.

    Ben

  3. Thanks to plexer from:

    dhicks (6th November 2008)

  4. #3

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,767
    Thank Post
    1,306
    Thanked 803 Times in 697 Posts
    Rep Power
    245
    Quote Originally Posted by plexer View Post
    I presume there is a microswitch have a look on the lid there is normally a little bit of plastic sticking outto press on the microswitch.
    Yep - all little poky bits of plastic seem to be intact, so if its a microswitch-related problem I think it's likely that the microswitch itself has broken. Anyone know if it's possible to get that sort of thing repaired?

    --
    David Hicks

  5. #4
    buzzard's Avatar
    Join Date
    May 2006
    Location
    North West
    Posts
    312
    Thank Post
    106
    Thanked 28 Times in 24 Posts
    Rep Power
    25
    We had one do the same thing, twas the microswitch, we did get a local company to provide a quote but it was over £100 to do so we used it for spares, we just did some googleing/asking around to get a printer servicer/repairer. HP will also do it for you - you just need to find the right bit on their website. they've fixed two printers for free that where out of warranty, thing there might have been some issues with the design... worth a try?

  6. Thanks to buzzard from:

    dhicks (5th November 2008)

  7. #5
    harrno's Avatar
    Join Date
    Apr 2007
    Location
    Stansted Mountfitchet
    Posts
    13
    Thank Post
    2
    Thanked 1 Time in 1 Post
    Rep Power
    0
    I've had one of these for a year now and from new it never worked well Reports on the net do not rate this printer at all. I've not had this error but I would suggest that you upgrade the firmware first. The errors we were getting were all because of a firmware failure and were totally unrelated to what was actually happening. If you can get HP to repair then do so but I've found that one of the first things they say is ... has it got the latest firmware installed.

  8. Thanks to harrno from:

    dhicks (6th November 2008)

  9. #6
    contink's Avatar
    Join Date
    Jul 2006
    Location
    South Yorkshire
    Posts
    3,791
    Thank Post
    303
    Thanked 327 Times in 233 Posts
    Rep Power
    119
    Can't offer much help but I do have a 2300 which is going begging and I think is pretty much the same unit so if you want it you can have it for postage.

  10. Thanks to contink from:

    dhicks (6th November 2008)

  11. #7

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,767
    Thank Post
    1,306
    Thanked 803 Times in 697 Posts
    Rep Power
    245
    Thanks everyone for your answers - I'll have a look at the firmware, see if that solves the problem. If not, I'm tempted to simply chuck the darned thing out and get a replacement laser printer - this is the front office, who print large volumes of standard A4 stuff on a regular basis, each of them having a desktop inkjet machine is silly, they'd be far better off with a decent workgroup laser (I'm thinking another second-hand 4600DTN).

    Quote Originally Posted by contink View Post
    Can't offer much help but I do have a 2300 which is going begging and I think is pretty much the same unit so if you want it you can have it for postage.
    Thanks! I think the main problem is they're trying to use the wrong sort of printer to do what they want - this looks like a good reason for getting them a proper laser printer. Best save that spare for someone who'll actually make proper use of it :-)

    --
    David Hicks

  12. #8

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,681
    Thank Post
    755
    Thanked 1,715 Times in 1,526 Posts
    Rep Power
    438
    Where can you buy secondhand 4600's from and how much are they?

    Ben

  13. #9

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,767
    Thank Post
    1,306
    Thanked 803 Times in 697 Posts
    Rep Power
    245
    Quote Originally Posted by plexer View Post
    Where can you buy secondhand 4600's from and how much are they?
    eBay - there's several companies on there that do professional refurbishments. They seem to have a large stock of 4600s at the moment (or, at least, they did a week or so ago). About £300 each (for the duplex + network version).

    --
    David Hicks

  14. #10
    ChrisH's Avatar
    Join Date
    Jun 2005
    Location
    East Lancs
    Posts
    5,006
    Thank Post
    124
    Thanked 286 Times in 263 Posts
    Rep Power
    109
    We had the same lid problem with a similar printer and ended up weighting it down with a bible

  15. Thanks to ChrisH from:

    dhicks (6th November 2008)

  16. #11

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,767
    Thank Post
    1,306
    Thanked 803 Times in 697 Posts
    Rep Power
    245
    Quote Originally Posted by ChrisH View Post
    We had the same lid problem with a similar printer and ended up weighting it down with a bible
    Hmm. Worth trying. Does it have to be a bible, do you think?

    --
    David Hicks

  17. #12

    Join Date
    Jun 2008
    Location
    leicester
    Posts
    741
    Thank Post
    78
    Thanked 188 Times in 154 Posts
    Rep Power
    57
    Just had a look at our 2800, and the microswitch isn't a sticky outy bit.
    If you lift the flap on the right, where the print head is, and look on the left hand side there is a rectangley oval slot, in there is a black plastic flap. It corresponds with a piece of plastic on the lid. Try pushing the black flap down with a screwdriver or something similar, and see if that helps.

  18. #13
    ChrisH's Avatar
    Join Date
    Jun 2005
    Location
    East Lancs
    Posts
    5,006
    Thank Post
    124
    Thanked 286 Times in 263 Posts
    Rep Power
    109
    Quote Originally Posted by dhicks View Post
    Hmm. Worth trying. Does it have to be a bible, do you think?

    --
    David Hicks
    It was the heaviest book with the smallest footprint I could get my hands on We did this after having the kids got sick leaning on the printer when they needed print outs

  19. #14

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,767
    Thank Post
    1,306
    Thanked 803 Times in 697 Posts
    Rep Power
    245
    Quote Originally Posted by difinity View Post
    If you lift the flap on the right, where the print head is, and look on the left hand side there is a rectangley oval slot, in there is a black plastic flap.
    Hang on... poky bit... screwdriver... rectangley slot... nope, no luck :-(

    --
    David Hicks

  20. #15
    contink's Avatar
    Join Date
    Jul 2006
    Location
    South Yorkshire
    Posts
    3,791
    Thank Post
    303
    Thanked 327 Times in 233 Posts
    Rep Power
    119
    Quote Originally Posted by dhicks View Post
    Hang on... poky bit... screwdriver... rectangley slot... nope, no luck :-(

    --
    David Hicks
    Take lots of pictures of the printer and post them somewhere where we can take a detailed look... I'm willing to bet I can figure out where it is...



SHARE:
+ Post New Thread

Similar Threads

  1. Business Inkjet 2230 - crash during alignment
    By contink in forum Hardware
    Replies: 4
    Last Post: 11th January 2009, 10:57 AM
  2. HP Business InkJet 1200n
    By paul in forum Hardware
    Replies: 3
    Last Post: 10th December 2008, 09:21 PM
  3. HP Business Inkjet 2800DTN - misaligns paper
    By meastaugh1 in forum Hardware
    Replies: 1
    Last Post: 27th June 2007, 01:38 AM
  4. HP1000 Business Inkjet Cartridges
    By SimpleSi in forum Hardware
    Replies: 4
    Last Post: 5th July 2006, 08:10 PM
  5. HP1000 Business inkjet
    By SimpleSi in forum Hardware
    Replies: 4
    Last Post: 17th February 2006, 01:09 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •