+ Post New Thread
Results 1 to 7 of 7
Hardware Thread, Promethean Calibration in Technical; We have 21 promethean boards with ActivPrimary throughout the school - 2 of which have decided to stop calibrating properly. ...
  1. #1
    misterchris's Avatar
    Join Date
    May 2008
    Location
    Eastbourne
    Posts
    25
    Thank Post
    16
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Promethean Calibration

    We have 21 promethean boards with ActivPrimary throughout the school - 2 of which have decided to stop calibrating properly. You can go through the calibration process but then the pen is fine in the centre of the screen, but the further to the edge you get the worse the calibration becomes to the point that the cursor is about 2 inches away from the pen nib. Both these boards worked fine before the summer holidays - any ideas anyone?

  2. #2
    GlennT's Avatar
    Join Date
    Sep 2006
    Location
    Zummmerzet!
    Posts
    249
    Thank Post
    19
    Thanked 17 Times in 16 Posts
    Rep Power
    20
    Did you have any electrical work done over the summer? [i.e. a new run next to the board]
    Sometimes that can cause a problem.

  3. #3
    tomscaper's Avatar
    Join Date
    Jul 2006
    Posts
    814
    Thank Post
    118
    Thanked 29 Times in 15 Posts
    Rep Power
    22
    Have you changed the driver on the computer, we had the older boardmate boards and they do not work fully with the new activstudio, we found that we had that problem too, we had to get a seperate activhub to connect each board to the new activdriver.

    Another way around it was to use the old driver that came with the boardmate board.

  4. #4

    Sylv3r's Avatar
    Join Date
    Jul 2005
    Location
    Co. Durham
    Posts
    3,213
    Thank Post
    372
    Thanked 379 Times in 337 Posts
    Rep Power
    148
    You could also try and update the firmware to the board.

  5. #5

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    11,204
    Thank Post
    1,809
    Thanked 2,221 Times in 1,639 Posts
    Rep Power
    803
    Firstly, test the boards with a selection of pens from boards that work... you never know... and wonky pens can give some strange results.

    Double-check that the boards are completely flat... we had problems with a board that started to delaminate. Fortunately, it was still under guarantee.

    I have a selection of ActivPrimary CDs for various versions. PM me if you can't find a CD for a re-install... I'm quite likely to have the version you need!

  6. #6
    misterchris's Avatar
    Join Date
    May 2008
    Location
    Eastbourne
    Posts
    25
    Thank Post
    16
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Thanks all

    Thanks for the suggestions will let you know how i get on


  7. #7
    antoeknee's Avatar
    Join Date
    Oct 2007
    Location
    NW
    Posts
    210
    Thank Post
    0
    Thanked 6 Times in 6 Posts
    Rep Power
    16
    Had 2 boards do the same thing this week.

    Unplugged the board and any other USB devices, in device manager delete all USB entries. Restart laptop all the USB ports will be refound. Plugin the board and it will be refound.

    Boards now calibrating correctly

  8. Thanks to antoeknee from:

    misterchris (18th September 2008)

SHARE:
+ Post New Thread

Similar Threads

  1. Whiteboard Calibration
    By Friez in forum General Chat
    Replies: 17
    Last Post: 11th March 2009, 02:07 PM
  2. Monitor Calibration
    By Mr_M_Cox in forum Hardware
    Replies: 7
    Last Post: 19th July 2008, 02:06 PM
  3. Promethean Quote
    By ICT_GUY in forum General Chat
    Replies: 7
    Last Post: 24th January 2008, 09:32 PM
  4. Promethean KB
    By drjturner in forum How do you do....it?
    Replies: 24
    Last Post: 20th April 2007, 08:09 AM
  5. Promethean Software
    By tosca925 in forum Educational Software
    Replies: 1
    Last Post: 19th May 2006, 07:56 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •