This may make very little sense, but on several iDesks a previous technician (Well it can't have been many other people!) has unlocked several iDesks and then somehow forced the key out of the lock (They're designed to stay in until locked again) - So now the desks can no longer be locked!
There are 2 'keyed' bits which are supposed to line up
But at the moment they are like
And it seems impossible to make it budge!
There is a work around for this problem incase you've not already solved it! if you take you key a cut off the little "pip" then you will be able to get the key in and out with the lock partially or fully locked!
Hope that helps
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