Hardware Thread, 3 mobile broadband help pleae in Technical; Wasnt sure whether to post this here or in the Phones thread but here goes..
Got a vista laptop and ...
25th June 2008, 08:00 PM #1
3 mobile broadband help pleae
Wasnt sure whether to post this here or in the Phones thread but here goes..
Got a vista laptop and a 3 USB modem thing here. Says its connected at 3.2mbs, and vista reports its connected to local and the internet. Its piked up a WAN IP.
There is some sort of connectivity becuase external DNS lookups work.
But apart from that nothing else works, cant ping yahoo.com, cant display any webpage etc
Anything I need to do to get this working?
IDG Tech News
25th June 2008, 08:22 PM #2
Put some credit on it?
25th June 2008, 08:44 PM #3
I think its a pay monthly. Its not sure - its not mine ive just been given it to "fix". Ill need to find out. Thats not as daft a suggestion as you might think
25th June 2008, 09:26 PM #4
It was semi-serious... its sounds laughable, but TBH I often plug mine in and wonder why it's not working when I haven't remembered to top it up.
25th June 2008, 09:30 PM #5
I've found that the download speed it appauling... might that be the problem.... signal strength???
25th June 2008, 09:37 PM #6
So have I, with full signal. It's fine for emergencies but anything else just annoys me
25th June 2008, 09:56 PM #7
This sounds exactly like what mine does when the credit package has run out.
It still *seems* to work, but you can't actually download anything, except from Welcome to 3.
Sadly, that also applies with the MasterCard SecureCode bit on the page when you try to top up the credit using the link once you've realised the credit is out! Doh!
25th June 2008, 10:43 PM #8
Hmm, they didn't plan that one very well did they?
25th June 2008, 11:15 PM #9
I would go with the idea that you have exceeded the download limit, if you go over on three the charges can be very expensive.
26th June 2008, 12:23 AM #10
It was only bought on the 16th june and I dont think they have ever managed to get it to work to have used up an allowance. Is it done on a data basis or a log on time basis? The counter on the laptop shows <500kb
As its brand new - does it need to be registered / activated for it to work?
I think it is PAYG looking at the invoice, there is a £10 3g credit purchased at the same time. I wonder if maybe the SIM needs the credit to be added to it.
I will phone the people who's laptop it is tomorrow.
26th June 2008, 09:04 AM #11
If it's the same as mine, a £10 credit will give you up to 1Gb usage across a maximum of 30 days. You do indeed need to add the original credit to the sim, they don't do that for you. Head over to my3.three.co.uk (I think) and register it if needed, then top it up. Be very careful that the 1Gb bundle/package thing gets applied properly - first one I did didn't, so I got the normal rate which is about £1/Mb. Ate that up pretty quick!
Last edited by powdarrmonkey; 26th June 2008 at 09:06 AM.
26th June 2008, 10:20 AM #12
When i got mine (contract, not PAYG), just before Christmas, it wouldn't connect either.
I called the 3 helpdesk, and they quickly identified the problem - there was a missing initialisation command in the "dialup" options. I added...
which i presume reset the dongle, and it has worked fine since (on any PC, not just the one that i entered the string into).
Give 'em a call, i was very impressed with their assistance.
26th June 2008, 10:32 AM #13
- Rep Power
Could it be something like proxy settings in your browser? If its setup for your school then it will be trying to use your schools proxy address.
26th June 2008, 12:38 PM #14
- Rep Power
Maybe a 3 mobile network issue
My neighbour has one of these and normally its quite quick. Knocked the door couple of days ago sayin he can;t get on the internet with it. Its all connected, DNS lookups are fine but no web. It was topped up a few days previously and has been working before. Still not sorted that i'm aware of..
26th June 2008, 12:51 PM #15
Interesting. That sounds exactly what Im getting with this one. After I speak to the owner of the gear I will phone 3 to see if they have any network issues here.
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