To be fair to the Chinese and their production capabilities, they will makes things as cheaply or as high quality as you want. It's really down to what you specify when you contract the factory and what materials you provide to make the finished goods with.
Basically, GIGO applies.
I have had two issues.
One was with the installers, to do with the way the speaker wire were terminated (read left with 3 inches of bare wire hanging out the back of each conection).
And with the quality of the Sanyo projectors, all of which have had to be deep cleaned and will need replacing before the end of next year (approx 3 - 4 years life span).
Technical support is usually quick and accurate.
Updates to the software happen often and are free.
Pens are cheap if you buy 10 (£40 each, 10 for £100!)
Replacement Nibs are free.
Promethean have worked with Edugeek to set up a Manufacturer support section.
Some of these comments are old - but with the new section we hope to have all the latest downloads and relevant information for those supporting Promethean Products only a click or two away.
There are also dedicated forum areas.
Do let us know if it is working out and offering what you need.
I personally work on the Product Strategy and futures side of Promethean so I am also interested in your ideas and observations about technology in the classrooms you support.
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