It's funny because I lived Lenovo but the support when really down hill (although the products - laptops at least - we're still decent)
We find HP support terrible
I guess everyone has their own story!
@Blue_Cookeh, you mention TPM module. If this is a requirement, the cheapest laptop we've found with a TPM module is from Stone. Their support is excellent too, call them today and tomorrow you'll have an engineer onsite to fix.
StoneComputers (11th August 2014)
Colin here from VeryPC. We'd be delighted to offer you an alternative to your Dells, and for the best Clevo system build on the market, look no further. For more information, pricing, and perhaps a sale or return evaluation unit to help you decide, please don't hesitate to get in touch when you're ready. I'm on firstname.lastname@example.org and would be very happy to help you.
Last edited by VeryPC_Colin_M; 4th August 2014 at 09:30 AM. Reason: forgot to include poster
plexer (4th August 2014)
Like Lenovo but not a fan of the warranties? No problem, I've got refurbished Thinkpad T410's, T420's and X220T they come with 12 months rtb warranty as standard with the option to upgrade for a second year. We always make sure you're up and running befefore collecting any laptops from you. Even if it means we send the replacement in advance. Plus you get to talk to me!
Drop me a pm/line for pricing.
In my experience, (ex Network Manager) it always came down to the price of the units. A £300 laptop from anyone was always less reliable than than the £600 laptop in the brand. We used a mixture of Tosh Sat Pro's, Lenovos (e520's) and Dell Vostro's at the time. They all developed various faults over time.
I did manage to by a T-Series Lenovo and Dell Latitude for some members of the school and to my knowledge they are still going strong now (4 years on).
I can't speak personally about VeryPC or Stone, but I have heard very good things about both their products and support.
Don't get me wrong, laptops always show the price difference... I wouldn't touch the consumer grade laptops Dell sell, but up until now I always thought the Latitude line was pretty reliable.
The problems we had have been with the Latitude 3330, if anyone wants to know.
pirran (8th August 2014)
Satellite Pros in bulk here. The quality dipped a bit I thought when we brought in sets of C600-1LRs and 2KKs, but I like the newer C50-A-1E2s a lot. We've bought quite a few of the 1MX variety as well; the price is top drawer and means we can bang 120GB SSDs into them and still have change from £350.
@Blue_Cookeh We supply both our own range of laptops as well as sourcing from manufacturers including Toshiba, Acer and Lenovo. We'll happily discuss your requirements with you and recommend devices to suit.
Feel free to PM me if you'd like me to put you in touch with one of our account managers
Think many educational suppliers would do well to start offering a bare minimum of 3 year warranties to comply with typical procurement requirements and standards. A good warranty (backed up with good service if unfortunate enough to require it!) is one of the biggest selling points for many schools these days.
after reading this, our 100 new staff laptops look to be going to whoever is giving the best freebies out at BETT next year (except for Toshiba who I wouldn't use again if they gave me a unicorn and xbox).
SYNACK (12th August 2014)
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