We have a HP 545406zl chassis switch which has suddenly developed a fault. The 'test' light and the 'dim' light are flashing away red and the fault light is on constant.
Do these things have a lifetime warranty? If so how do you call it in? We have had the switch for around 5 years and a few months ago we added a 10g module to increase the backbone speed.
Need to get it fixed asap.
Being Procurve means lifetime warranty (at least it always was, still is AFAIK). You register the device with HP, then raise a support case. Had to do this with an ancient 2650 switch not so long ago, was very easy and they shipped a new one out. You'll want to grab all your configs etc from your core though.
That's good news!
I am hoping it doesn't need to have been registered with HP when it was originally purchased? As far as I know it was supplied to the school as part of an Infrastructure install about 5 years ago. Way before my time.
No they don't have to be pre registered, I have returned a couple of hp lifetime warranty switches that the previous guy didn't register, no questions asked by HP.
I registered the fault with HP using the link @localzuk provided. Next morning received an email with some troubleshooting points to check. One of which was to replace the DIMM. Luckily I had an old old PC which had pc2700u 256mb memory. This seems to have done the trick so I emailed them back asking if they would replace the memory under warranty. I got a reply to say "Unfortunately, DIMM is not a replaceable part for the switch. Hence I have processed a replacement of the management module. As per warranty, you should ideally get the replacement part by tomorrow."
Glad to hear it. HP have always been pretty good with their enterprise class stuff.
Now that the switch is back up (not back in production environment yet) I have just seen that it is on a very old software release k.12.57. Latest seems to be K.15.12.
Anyone know if I can go directly from k.12 to k.15? Also never updated one before is it difficult?
From the release notes for K.15.12.0015
IMPORTANT: If your switch is running a software version earlier than K.15, your BootROM will be updated when you upload K.15.12.xxxx software to your switch.
All switches must be running a BootROM version of K.12.17 or newer in order to
load K.15 software. Do not interrupt power to the switch during this important update!
A successful update to K.15 software may require multiple steps, depending on your
current software and BootROM levels. Please see details in the table below.
If your software version is: Your next step should be:
K.11.11 through K.12.29
(BootROM K.11.00 - K.11.03)
Update and reload into software version K.12.31 or K.12.62
K.12.31 through K.13.55
(BootROM K.12.12 - K.12.14)
Update and reload into software version K.13.58 or K.13.68
K.13.58 or newer
(BootROM K.12.17 or newer;
use "show flash" command)
Update directly into software version K.15.12.0015 (BootROM K.15.30)
fiza (17th June 2014)
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