+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 16
Hardware Thread, HP Lifetime Warranty? in Technical; We have a HP 545406zl chassis switch which has suddenly developed a fault. The 'test' light and the 'dim' light ...
  1. #1

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,361
    Thank Post
    472
    Thanked 336 Times in 284 Posts
    Rep Power
    157

    HP Lifetime Warranty?

    We have a HP 545406zl chassis switch which has suddenly developed a fault. The 'test' light and the 'dim' light are flashing away red and the fault light is on constant.
    Do these things have a lifetime warranty? If so how do you call it in? We have had the switch for around 5 years and a few months ago we added a 10g module to increase the backbone speed.
    Need to get it fixed asap.

  2. #2

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    18,517
    Thank Post
    526
    Thanked 2,641 Times in 2,045 Posts
    Blog Entries
    24
    Rep Power
    923
    Should be covered by the warranty, yep. You can check here - Warranty check - HP Support Center

    And you can submit a case here - Support Case Manager - HP Support Center

  3. Thanks to localzuk from:

    fiza (16th June 2014)

  4. #3

    3s-gtech's Avatar
    Join Date
    Mar 2009
    Location
    Wales
    Posts
    3,098
    Thank Post
    161
    Thanked 654 Times in 587 Posts
    Rep Power
    169
    Being Procurve means lifetime warranty (at least it always was, still is AFAIK). You register the device with HP, then raise a support case. Had to do this with an ancient 2650 switch not so long ago, was very easy and they shipped a new one out. You'll want to grab all your configs etc from your core though.

  5. Thanks to 3s-gtech from:

    fiza (16th June 2014)

  6. #4

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,342
    Thank Post
    242
    Thanked 1,602 Times in 1,278 Posts
    Rep Power
    346
    Yes - I believe the HP 5400zl comes with a lifetime warranty (according to their website).

    HP's UK contact details can be found here

  7. Thanks to Michael from:

    fiza (16th June 2014)

  8. #5

    teejay's Avatar
    Join Date
    Apr 2008
    Posts
    3,259
    Thank Post
    289
    Thanked 796 Times in 605 Posts
    Rep Power
    348
    Quote Originally Posted by fiza View Post
    We have a HP 545406zl chassis switch which has suddenly developed a fault. The 'test' light and the 'dim' light are flashing away red and the fault light is on constant.
    Do these things have a lifetime warranty? If so how do you call it in? We have had the switch for around 5 years and a few months ago we added a 10g module to increase the backbone speed.
    Need to get it fixed asap.
    Yes they have a lifetime warranty, you just call it in with HP Procurve support and they send out a replacement next day.The will go through some diagnostics first though. One thing, make sure you take a backup of the config file before calling HP as they are likely to fiddle/reset it.

  9. Thanks to teejay from:

    fiza (16th June 2014)

  10. #6

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,361
    Thank Post
    472
    Thanked 336 Times in 284 Posts
    Rep Power
    157
    That's good news!
    I am hoping it doesn't need to have been registered with HP when it was originally purchased? As far as I know it was supplied to the school as part of an Infrastructure install about 5 years ago. Way before my time.

  11. #7
    Jasbo's Avatar
    Join Date
    Mar 2014
    Location
    West Sussex
    Posts
    152
    Thank Post
    12
    Thanked 20 Times in 20 Posts
    Rep Power
    5
    No they don't have to be pre registered, I have returned a couple of hp lifetime warranty switches that the previous guy didn't register, no questions asked by HP.

  12. Thanks to Jasbo from:

    fiza (16th June 2014)

  13. #8

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,361
    Thank Post
    472
    Thanked 336 Times in 284 Posts
    Rep Power
    157
    Quote Originally Posted by 3s-gtech View Post
    Being Procurve means lifetime warranty (at least it always was, still is AFAIK). You register the device with HP, then raise a support case. Had to do this with an ancient 2650 switch not so long ago, was very easy and they shipped a new one out. You'll want to grab all your configs etc from your core though.
    Can't even connect to it via the console cable. Not much of a config on it as we don't have vlans.

  14. #9

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,683
    Thank Post
    755
    Thanked 1,715 Times in 1,526 Posts
    Rep Power
    438
    http://h17007.www1.hp.com/docs/suppo...ntySummary.pdf

    Yup lifetime for as long as you own it i.e first owner.

    Ben

  15. #10

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,361
    Thank Post
    472
    Thanked 336 Times in 284 Posts
    Rep Power
    157
    I registered the fault with HP using the link @localzuk provided. Next morning received an email with some troubleshooting points to check. One of which was to replace the DIMM. Luckily I had an old old PC which had pc2700u 256mb memory. This seems to have done the trick so I emailed them back asking if they would replace the memory under warranty. I got a reply to say "Unfortunately, DIMM is not a replaceable part for the switch. Hence I have processed a replacement of the management module. As per warranty, you should ideally get the replacement part by tomorrow."

    Result!!!

  16. #11

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    18,517
    Thank Post
    526
    Thanked 2,641 Times in 2,045 Posts
    Blog Entries
    24
    Rep Power
    923
    Glad to hear it. HP have always been pretty good with their enterprise class stuff.

  17. #12

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,683
    Thank Post
    755
    Thanked 1,715 Times in 1,526 Posts
    Rep Power
    438
    Quote Originally Posted by fiza View Post
    I registered the fault with HP using the link @localzuk provided. Next morning received an email with some troubleshooting points to check. One of which was to replace the DIMM. Luckily I had an old old PC which had pc2700u 256mb memory. This seems to have done the trick so I emailed them back asking if they would replace the memory under warranty. I got a reply to say "Unfortunately, DIMM is not a replaceable part for the switch. Hence I have processed a replacement of the management module. As per warranty, you should ideally get the replacement part by tomorrow."

    Result!!!
    Strange that they asked you to try changing a part that they don't class as a replaceable part, lol

    Ben

  18. #13

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,361
    Thank Post
    472
    Thanked 336 Times in 284 Posts
    Rep Power
    157
    Now that the switch is back up (not back in production environment yet) I have just seen that it is on a very old software release k.12.57. Latest seems to be K.15.12.
    Anyone know if I can go directly from k.12 to k.15? Also never updated one before is it difficult?

  19. #14

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    18,517
    Thank Post
    526
    Thanked 2,641 Times in 2,045 Posts
    Blog Entries
    24
    Rep Power
    923
    From the release notes for K.15.12.0015

    IMPORTANT: If your switch is running a software version earlier than K.15, your BootROM will be updated when you upload K.15.12.xxxx software to your switch.
    All switches must be running a BootROM version of K.12.17 or newer in order to
    load K.15 software. Do not interrupt power to the switch during this important update!

    A successful update to K.15 software may require multiple steps, depending on your
    current software and BootROM levels. Please see details in the table below.
    If your software version is: Your next step should be:


    K.11.11 through K.12.29
    (BootROM K.11.00 - K.11.03)

    Update and reload into software version K.12.31 or K.12.62


    K.12.31 through K.13.55
    (BootROM K.12.12 - K.12.14)
    Update and reload into software version K.13.58 or K.13.68


    K.13.58 or newer
    (BootROM K.12.17 or newer;
    use "show flash" command)
    Update directly into software version K.15.12.0015 (BootROM K.15.30)

  20. Thanks to localzuk from:

    fiza (17th June 2014)

  21. #15

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,361
    Thank Post
    472
    Thanked 336 Times in 284 Posts
    Rep Power
    157
    Quote Originally Posted by localzuk View Post
    From the release notes for K.15.12.0015
    For some reason the PDF of the release notes wouldn't open for me.



SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. HP switch warranty for 2nd hand kit?
    By dgsmith in forum Wireless Networks
    Replies: 8
    Last Post: 2nd December 2011, 11:37 PM
  2. HP hardware warranty via 3rd party
    By tech-man in forum Hardware
    Replies: 3
    Last Post: 19th August 2010, 08:53 PM
  3. Solved: HP Warranty Periods
    By Heebeejeebee in forum Hardware
    Replies: 10
    Last Post: 30th January 2009, 02:42 PM
  4. HP-Compaq computers - Onsite warranty
    By Kyle in forum General Chat
    Replies: 5
    Last Post: 12th November 2007, 07:10 PM
  5. HP Laptop Out Of Warranty Repairs
    By Heebeejeebee in forum Hardware
    Replies: 6
    Last Post: 22nd September 2007, 04:01 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •