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Hardware Thread, Dell XPS restarting after shutdown in Technical; My daughter rang me to tell me that she had left her i7 Dell XPS switched on with the lid ...
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    witch's Avatar
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    Dell XPS restarting after shutdown

    My daughter rang me to tell me that she had left her i7 Dell XPS switched on with the lid open and the charger unplugged - of course it ran out of power and shut down. Ever since then, when she powers it off it immediately restarts.
    I have followed all advice on the web - she has flashed the bios, reinstalled the drivers etc. All power/hibernate/sleep/WOL settings checked as per lots of posts.
    Still no joy.
    Has anyone got a fix that I could try?

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    3s-gtech's Avatar
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    Could be the battery is goosed - has she tried removing it and turning it on?

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    mac_shinobi's Avatar
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    If its encrypted then suspend and check bios settings with regards to what sata mode its using then remove cmos battery for a few mins and then re connect and set the sata mode back. Might even be worth while resetting bios back to factory defaults

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    cpjitservices's Avatar
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    What sort of surface was it left on ?

    has it overheated ?

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    mac_shinobi (7th May 2014)

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    mac_shinobi's Avatar
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    Is it still in warranty if so get Dell to look at it. If not as above then may need the thermal paste / pad cleaning off of the heatsink and cpu and re apply new thermal paste and put back together and clean the fans of any dust / debris

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    witch's Avatar
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    It was on a desk so it shouldn't have overheated. The restart thing happens whether the battery is in or not.
    She has flashed the bios which presumably would set it back to factory defaults.

    Not sure I explained it very well. The computer works fine and isn't overheating in normal use.
    The issue is that when she comes to switch it off, as you would normally, it immediately restarts.

    Over Easter she was home so I cleaned it all up both from a hardware and software perspective.

    It is out of warranty, sadly.

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    mac_shinobi (8th May 2014)

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    MordyT's Avatar
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    Quote Originally Posted by witch View Post
    She has flashed the bios which presumably would set it back to factory defaults.
    Nope. Dell will retain the settings through new BIOS updates.

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    mac_shinobi's Avatar
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    Quote Originally Posted by MordyT View Post
    Nope. Dell will retain the settings through new BIOS updates.
    As per the above I would either do

    1) A reset to factory defaults of the BIOS
    2) You could if you wanted to try a system restore to a date / time before the laptop was left out running ) see if that resolves the issue


    3) Last ditch attempt then back up all data that you want to keep and re image it and see if that resolves that issue
    Last edited by mac_shinobi; 7th May 2014 at 02:37 PM.

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    witch (7th May 2014)

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    mac_shinobi's Avatar
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    Ref the bios / cmos - if reset to factory defaults does not work you could try and disconnect the cmos battery for 5 mins or possibly longer and re connect and re configure the bios with date / time and sata modes etc and try again as doing this will obviously clear the cmos / bios settings altogether

    Assuming the CMOS battery is easy enough to get to - should be easy enough to find a guide via google / youtube etc to show how to do this but am sure you know what you are doing anyway........
    Last edited by mac_shinobi; 8th May 2014 at 08:17 AM.

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    witch (8th May 2014)

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    3s-gtech's Avatar
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    I have seen this issue before, where a machine won't accept that you actually want it to turn off. In my case, it was a problem with ACPI, whether hardware or driver based I can't remember (a reinstall of Windows would confirm that one). It was never too much of an issue, we just restarted the machine, then held the power button down on POST.

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    mac_shinobi (8th May 2014)

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    mac_shinobi's Avatar
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    Quote Originally Posted by 3s-gtech View Post
    I have seen this issue before, where a machine won't accept that you actually want it to turn off. In my case, it was a problem with ACPI, whether hardware or driver based I can't remember (a reinstall of Windows would confirm that one). It was never too much of an issue, we just restarted the machine, then held the power button down on POST.
    Good call

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    witch's Avatar
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    Yes, but it is driving her nuts. I don't think she has followed any of these hints yet as her car's exhaust fell off last night! I'll let you know what happens

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    mac_shinobi (8th May 2014)

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    Seb1780's Avatar
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    I've got an old Inspiron 15xx that does that; apparently there is a "Wake from Shutdown" feature in the network card settings. I rarely turn mine off so I've never bothered sorting it out.

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    mac_shinobi (8th May 2014)

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