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Hardware Thread, Home PC Freezing/Hanging in Technical; Hi all, My Dell PC has been giving me some grief. I have written a post on the Dell forums ...
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    hawc's Avatar
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    Home PC Freezing/Hanging

    Hi all,

    My Dell PC has been giving me some grief. I have written a post on the Dell forums about it, but I wanted to post here so that you wonderful people can advise.
    My post is here.

    Does anyone have any ideas?
    Have a nice easter everyone.

    Thanks
    Harry

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    elsiegee40's Avatar
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    I had no end of trouble, not that long ago, with a brand new Dell laptop running Win 7 that was dreadfully slow to boot and impossibly slow to use. In the end, I managed to spot something called ISCT (Intel Smart Connect Technology) kicking up messages in the the log. Mr Dell uninstalled ISCT and all was well. See here

    Apparently ISCT is something that periodically wakes the system from sleep or standby (not from hibernation) and updates applications that get their data from the Internet... you don't need it!

    It's worth looking for!
    Last edited by elsiegee40; 20th April 2014 at 03:06 PM.

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    hawc's Avatar
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    No ISCT on this.

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    mac_shinobi's Avatar
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    Run diagnostics on ram, hard drive's etc. any bios updates ?

    Maybe backup data, format the drive and re image / re install windows and get rid of there av etc

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    Intel Rapid Storage drivers can cause system slowdowns too (although I've never seen this myself).

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    What about Intel's PROSet Monitoring Service?

    Have you tried MemTest86+ and/or your hard drive manufacturers diagnostic program? Sometimes these find problems, where Dell's diagnostic software doesn't. Both can be found on the UBCD.

  7. Thanks to Arthur from:

    mac_shinobi (20th April 2014)

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    I’d try running it with a clean boot first and see if that fixes the problem. Either way it will give you a clue as to where to look further.

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    hawc's Avatar
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    Well, I have been using a reinstalled version of Windows and it is still giving issues, it suddenly turned itself off several times. Then, the USB ports stopped working on the front.

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    elsiegee40's Avatar
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    Quote Originally Posted by hawc View Post
    Well, I have been using a reinstalled version of Windows and it is still giving issues, it suddenly turned itself off several times. Then, the USB ports stopped working on the front.
    Hardware problem?

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    hawc's Avatar
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    Any ideas? Is it economically worth repairing?

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    elsiegee40's Avatar
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    How old is the machine? Is it under warranty?

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    It is 2 years old and out of warranty
    The WiFi has just died.....damn you to the deepest depths of hell Dell...

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    elsiegee40's Avatar
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    I really would expect hardware to last more than 2 years. It might be worth putting in a call to Dell anyway and chalenging them on a machine that you really would expect to last more than 2 years.

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    Don't trust Dell with what they did during the delivery. It was late and left in Poland. I am thinking of taking it to a repair shop and seeing what they have to say.

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    Quote Originally Posted by hawc View Post
    Don't trust Dell with what they did during the delivery. It was late and left in Poland. I am thinking of taking it to a repair shop and seeing what they have to say.
    If you get them to concede that it's their fault then you won't pay

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