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Hardware Thread, Home PC Freezing/Hanging in Technical; I am considering calling the Expired Warranty team at Dell tomorrow. I have found the phone number here. here ....
  1. #16
    hawc's Avatar
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    I am considering calling the Expired Warranty team at Dell tomorrow. I have found the phone number here.here.

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    LeMarchand's Avatar
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    I've had similar problems at home. Once it was the power supply on the way out and the other time it turned out that it was well past time that I gave the case/fans/heat vanes a good blow out .

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    hawc's Avatar
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    Well, just off of the phone to the expired warranty team and I had a mini heart attack when I was quoted the price. I was quoted 70 just to fix the wifi issue. This would not fix any of the other issues, just the WiFi issues. I am wondering what my next options should be. Does anyone have any ideas for what I should do? I want to avoid having to replace the PC however (as I think you have noticed), I am in the process of specifying a new rig.

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    JonThompson's Avatar
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    Quote Originally Posted by hawc View Post
    Well, just off of the phone to the expired warranty team and I had a mini heart attack when I was quoted the price. I was quoted 70 just to fix the wifi issue. This would not fix any of the other issues, just the WiFi issues. I am wondering what my next options should be. Does anyone have any ideas for what I should do? I want to avoid having to replace the PC however (as I think you have noticed), I am in the process of specifying a new rig.
    Read this - http://www.tradingstandards.gov.uk/c...V0054-1011.txt

    Especially the part about half way down about the EU directive 1999/44/EC that gives you 2 years under consumer laws to make a claim for faulty goods.

  5. #20

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    How did you pay for it?

    Ben

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    I put it on my Barclaycard and then paid it off.

  7. #22
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    have you run memtest and hdtune to check both memory and hdd?

    Assuming both of those come up fine, take out all additional cards be they pci, pci-e etc, if the pc has onboard video then use that instead of graphics card, and test it all again with the absolute minimal devices connected(also unplug usb devices). If it's still showing the same problem then i'd bet you any money the motherboard is faulty. Does the same freezing occur in safe mode too?

    Certainly wouldn't pay to have that fixed, diagnose each component individually until you've narrowed down which part is causing the issue, and try different OS's too incase you have a random driver that's conflicting with something.

  8. #23


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    Quote Originally Posted by hawc View Post
    it suddenly turned itself off several times.
    That sounds like it could be PSU or CPU related. Have you tried any of the following?

    • Test the power supply with a cheap PSU tester. Once you have finished with it you could send it back for a refund.
    • Check the temp of the processor using HWMonitor. If too hot, then...
      • Ensure the CPU heatsink is mounted securely.
      • Re-apply the thermal paste between the heatsink and CPU.
    • Clean out any dust from inside your PC and/or PSU.

    Quote Originally Posted by hawc View Post
    the USB ports stopped working on the front.
    The front ports are USB 3.0, so there's a chance it could be driver related, although Windows 8.1 has native USB 3.0 support so it should have installed the correct driver when the operating system was installed.

    Perhaps it might be worth testing them under a different OS like Ubuntu 14.04 or Windows 7?

  9. #24
    hawc's Avatar
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    I tested the processor and it was hitting 90oC and I had to turn it off.

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    Quote Originally Posted by Arthur View Post
    [*]Check the temp of the processor using HWMonitor. If too hot, then...
    • Ensure the CPU heatsink is mounted securely.
    • Re-apply the thermal paste between the heatsink and CPU.
    [*]Clean out any dust from inside your PC and/or PSU.[/LIST]

    Quote Originally Posted by hawc View Post
    I tested the processor and it was hitting 90oC and I had to turn it off.
    as per above an alcohol of some description ( ethanol or similar ) or a tim cpu / heatsink cleaner to clean off old thermal paste from / off the cpu and or heatsink and apply some new thermal paste and re apply the heatsink

    Which @Arthur has already suggested

  11. #26

    nephilim's Avatar
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    Again I can only echo Arthur and macshinobi here. Remove thermal paste. Use arctic silver (personal preference). Also look at non stock fans, after market ones have a tendency to be better than stock as they offer superior cooling and heat dissipation.

  12. Thanks to nephilim from:

    mac_shinobi (21st April 2014)

  13. #27

    mac_shinobi's Avatar
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    Quote Originally Posted by nephilim View Post
    Again I can only echo Arthur and macshinobi here. Remove thermal paste. Use arctic silver (personal preference). Also look at non stock fans, after market ones have a tendency to be better than stock as they offer superior cooling and heat dissipation.
    Same as @nephilim's graphics card and other equipment that makes use of a thermal paste or pads. They get used a lot and get dried out or don't dissipate the heat as well as when it was new and freshly applied so needs cleaning off and re applying / refreshing from time to time

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    Looks like the thing is dead. No light, no noise.

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    Home PC Freezing/Hanging

    http://en.community.dell.com/support.../20272481.aspx

    Ref this quote


    Thank you all -- I just got an XPS 8500 a few days ago, and like everyone else, I had this problem as soon as my computer went to sleep.

    After realizing the solution involved BIOS [I've never changed any settings in BIOS before], I called Dell for help and the problem was solved in a few minutes.* The solution they gave me appears to be slightly different from the one posted here, but I thought I'd elaborate for anyone else who stumbles across this and doesn't know what they're doing.

    1. Get into BIOS

    2. Go to 2nd screen. Change RAID to AHCI [I only had a choice of RAID or AHCI]. Save and restart.

    3. Computer will attempt to boot, report a problem and try to fix itself.

    4. When it can't do it automatically, it will ask if you want to troubleshoot or shut down. Choose shut down.

    5. Get into BIOS again, change AHCI back to RAID. Save and restart.

    6. Your computer should be fixed.

    *The tech support person was really nice, and even stayed on the line while I rebooted my computer a couple of times to make sure it was fixed.
    I was thinking along the lines of disconnecting the cmos battery and powering it on, power it off again and disconnect any power sources ie battery and mains for 20 seconds , re connect the cmos battery and power back on again

    Presume its not powring on after re doing the thermal paste etc. I presume you didn't use too much thermal paste
    Last edited by mac_shinobi; 21st April 2014 at 09:11 PM.

  16. #30
    hawc's Avatar
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    I can not turn the thing on. I did not get around to re applying the thermal paste. I tried the stuff that @mac_shinobi posted and there was no response from the machine. It is weird that the light on the PSU does not shine (this indicating that there is no power), but there is an LED inside the PC that is on. I think I might have to admit defeat here.

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