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Hardware Thread, Data recovery from failed hard drive in Technical; Can anyone recommend a firm to recover data from a failed external hard disk. Have a tearful teacher in my ...
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    kennysarmy's Avatar
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    Data recovery from failed hard drive

    Can anyone recommend a firm to recover data from a failed external hard disk.

    Have a tearful teacher in my office....you know the rest....

    Cheers

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    Fields have been good for us.

    Fields Data Recovery

    JB.

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    rich_tech's Avatar
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    Kroll Ontrack I have always used in the past and present.

    They will give you a free appraisal and price based on what can be recovered.

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    Another vote for Kroll.

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    kennysarmy's Avatar
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    Many thanks...

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    Maybe worth seeing if you can remove the drive from the external caddy. I had WD 1TB that died, however upon investigation it was the caddy and not the drive at fault.

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    kennysarmy's Avatar
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    Quote Originally Posted by difinity View Post
    Maybe worth seeing if you can remove the drive from the external caddy. I had WD 1TB that died, however upon investigation it was the caddy and not the drive at fault.
    Yea we tried that

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    Put it in a bag and stick it in the freezer overnight. Pull it out and immediately plug it in. If it works, immediately retrieve all data. If it does not, you'll need a third party.

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    Get data back software by runtime.org. buy it and use it again. I have used it a couple of times to recover data

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    If the hard drive is detected in the BIOS then it might be worth running some software to see if it can be recovered.

    Also you could try if you haven't already booting the PC from a Linux disc, I've had good success using this method, when windows wouldn't even boot with the drive as a slave.

    Having used Kroll Ontrack in the past, whilst excellent, i know they are not cheap.
    Last edited by difinity; 4th April 2014 at 03:41 PM.

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    Abaddon's Avatar
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    Wouldn't touch Fields with a barge pole. Had an horrendous experience with them, and ended up losing hundreds of pounds, and the hard disks & data. Trading standards involved, but pretty much useless. Many stories on the net about these people.
    Last edited by Abaddon; 4th April 2014 at 03:49 PM.

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    spinrite it's amazing. if it can spin and the bios sees it, this software can help.

    https://www.grc.com/sr/spinrite.htm

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    OverWorked's Avatar
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    Quote Originally Posted by Abaddon View Post
    Wouldn't touch Fields with a barge pole. Had an horrendous experience with them, and ended up losing hundreds of pounds, and the hard disks & data. Trading standards involved, but pretty much useless. Many stories on the net about these people.
    I've just tried Fields. The written quote (£500 + VAT) was about double the verbal quote.

    We told them to return the drive at no cost. They agreed, but phoned back 20 minutes later and offered £100 discount. We still said no and they said they'll undo the works and return the drive within 21 days (all as stated in T&Cs of course).

    It only took me 1 day to send it to them and they take 3 weeks to return to us.

    I'd also looked at Rapid Data Recovery and was suspicious when I got the same spiel from them.

    I wish I'd seen this thread and also this Fields Data Recovery / Rapid Data Recovery - MoneySavingExpert.com Forums before I'd sent the drive off. It's probably really unrecoverable now.

    There's more I won't reveal here, but an unpleasant experience overall. A real feeling of being held to ransom.

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    I'd assume the OP has had it sorted after 6 months.

    Spinrite hmmm yeah.

    Ben

  16. Thanks to plexer from:

    mac_shinobi (30th October 2014)



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