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Hardware Thread, Spiceworks helpdesk alternatives in Technical; Hi We were looking to use spiceworks for a helpdesk solution here, unfortunately due to being behind a proxy, we ...
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    Tesla's Avatar
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    Spiceworks helpdesk alternatives

    Hi

    We were looking to use spiceworks for a helpdesk solution here, unfortunately due to being behind a proxy, we cant set it up through our G-mail, so we need to look into altentives, i know there's probably posts about this, but a nice fresh list of alterntives for me to look into would be ideal.

    Ideally looking for a free helpdesk in the short term.

    Thanks
    Last edited by Tesla; 5th March 2014 at 10:23 AM.

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    Jawloms's Avatar
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    Quote Originally Posted by Tesla View Post
    unfortunately due to being behind a proxy, we cant set it up through our G-mail
    Why not? I'm asking to get an understanding, not because I'm challenging or doubting you.

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    SMTP over proxy isn't supported in spiceworks, as our g-mail is hosted externally (web based) and we use a proxy, we dont have a current workaround in place.

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    foofighterjim's Avatar
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    Quote Originally Posted by Jawloms View Post
    Why not? I'm asking to get an understanding, not because I'm challenging or doubting you.
    Spiceworks is not proxy aware.

    You could create a subdomain and get your Gmail account to forward emails on. That's what I have done here, I just have a standard win 7 vm running hMailServer. Dead easy to setup and due to Spiceworks not leaving anything in the account there is nothing to tidy up.

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    localzuk's Avatar
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    I'm a little confused by the use of the term 'proxy' with regards email. Spiceworks is proxy aware, but email doesn't involve proxies at all - it isn't HTTP traffic.

    Gmail has SMTP/IMAP/POP3 support - is there a reason you can't connect to these services? We do here.

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    after following their instructions for setting up g-mail email, i got this error message...

    Error on outgoing settings: The server smtp.gmail.com refused the connection on port 587. Please note that SMTP via proxy is not supported.

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    foofighterjim's Avatar
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    Quote Originally Posted by localzuk View Post
    I'm a little confused by the use of the term 'proxy' with regards email. Spiceworks is proxy aware, but email doesn't involve proxies at all - it isn't HTTP traffic.

    Gmail has SMTP/IMAP/POP3 support - is there a reason you can't connect to these services? We do here.
    Spiceworks will not communicate with any SMTP/IMAP or POP3 service beyond a proxy; I'm not a 100% sure if using a product like Smoothwall in transparent mode would get around this.

    Edit: However my method of using hMailServer does work!

    Edit 2: You may already be referencing this: http://community.spiceworks.com/how_...-gmail-example
    Last edited by foofighterjim; 5th March 2014 at 10:20 AM.

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    i havent had much play in VM's and setting up servers, what resources does that particular hmailserver VM take up @foofighterjim

    Just seems more hassle than it's worth when i know theres other helpdesk options available out there....maybe i'm being synical.

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    sparkeh's Avatar
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    Quote Originally Posted by foofighterjim View Post
    Spiceworks is not proxy aware.

    You could create a subdomain and get your Gmail account to forward emails on. That's what I have done here, I just have a standard win 7 vm running hMailServer. Dead easy to setup and due to Spiceworks not leaving anything in the account there is nothing to tidy up.
    Not quite true, SW is proxy aware, but doesn't support SMTP over a proxy as stated above.
    But then surely that doesn't matter for email does it? My SW emails work fine.

    edit: beaten to it, took too long typing
    Last edited by sparkeh; 5th March 2014 at 10:21 AM.

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    My understanding of our current filters, is that our internet throughout the Open Univeristy in MK uses smoothwall, which we have no control over, locally through MKSchools we use Kidguard for filtering, but this is very low level.

    This is all changing come the end of this month though, as MKSchools is no longer supplying internet, so we are all finding our own internet/filtering solutions. We are going with e2bn, who use protex web filtering, time will tell if we can set up any form of transparent proxy, although again this is slightly out of my limited depth of knowledge.

    god i feel useless sometimes xD

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    localzuk's Avatar
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    Quote Originally Posted by foofighterjim View Post
    Spiceworks will not communicate with any SMTP/IMAP or POP3 service beyond a proxy; I'm not a 100% sure if using a product like Smoothwall in transparent mode would get around this.

    Edit: However my method of using hMailServer does work!
    SMTP/IMAP are not HTTP services, so they won't go anywhere near the proxy at all (they use ports 465/587 and 993 respectively, and not 80/443). So, the proxy thing is a red herring.

    In order to use the gmail servers, you need direct access to it on the ports mentioned. This can be done by simply opening them up on your firewall for the Spiceworks server to connect out, or by adding in a relaying mail server which has access itself to those servers but either way - something needs access out to the servers.
    Last edited by localzuk; 5th March 2014 at 10:23 AM.

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    this is what the e-mail set up page looks like...

    Attachment 23165 so it would seem it's using SMTP, not http./

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    Quote Originally Posted by Tesla View Post
    i havent had much play in VM's and setting up servers, what resources does that particular hmailserver VM take up @foofighterjim

    Just seems more hassle than it's worth when i know theres other helpdesk options available out there....maybe i'm being synical.
    The vm is running on 1gig RAM (probably over kill) one CPU and 25gig of HDD storage (again this is more than required)

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    localzuk's Avatar
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    Quote Originally Posted by foofighterjim View Post
    The vm is running on 1gig RAM (probably over kill) one CPU and 25gig of HDD storage (again this is more than required)
    I have ours set to use dynamic RAM and it seems to hang aroun at 2.5GB, so 1GB seems a bit low. I'd advise more than 1 CPU too - as network scans (if you use them) can use a lot of CPU power (but this does depend on the size of your network).

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    So... is the general consensus to try and get the spiceworks helpdesk up and running rather than find an alternative?

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