We were looking to use spiceworks for a helpdesk solution here, unfortunately due to being behind a proxy, we cant set it up through our G-mail, so we need to look into altentives, i know there's probably posts about this, but a nice fresh list of alterntives for me to look into would be ideal.
Ideally looking for a free helpdesk in the short term.
Last edited by Tesla; 5th March 2014 at 10:23 AM.
SMTP over proxy isn't supported in spiceworks, as our g-mail is hosted externally (web based) and we use a proxy, we dont have a current workaround in place.
You could create a subdomain and get your Gmail account to forward emails on. That's what I have done here, I just have a standard win 7 vm running hMailServer. Dead easy to setup and due to Spiceworks not leaving anything in the account there is nothing to tidy up.
I'm a little confused by the use of the term 'proxy' with regards email. Spiceworks is proxy aware, but email doesn't involve proxies at all - it isn't HTTP traffic.
Gmail has SMTP/IMAP/POP3 support - is there a reason you can't connect to these services? We do here.
after following their instructions for setting up g-mail email, i got this error message...
Error on outgoing settings: The server smtp.gmail.com refused the connection on port 587. Please note that SMTP via proxy is not supported.
Edit: However my method of using hMailServer does work!
Edit 2: You may already be referencing this: http://community.spiceworks.com/how_...-gmail-example
Last edited by foofighterjim; 5th March 2014 at 10:20 AM.
i havent had much play in VM's and setting up servers, what resources does that particular hmailserver VM take up @foofighterjim
Just seems more hassle than it's worth when i know theres other helpdesk options available out there....maybe i'm being synical.
My understanding of our current filters, is that our internet throughout the Open Univeristy in MK uses smoothwall, which we have no control over, locally through MKSchools we use Kidguard for filtering, but this is very low level.
This is all changing come the end of this month though, as MKSchools is no longer supplying internet, so we are all finding our own internet/filtering solutions. We are going with e2bn, who use protex web filtering, time will tell if we can set up any form of transparent proxy, although again this is slightly out of my limited depth of knowledge.
god i feel useless sometimes xD
In order to use the gmail servers, you need direct access to it on the ports mentioned. This can be done by simply opening them up on your firewall for the Spiceworks server to connect out, or by adding in a relaying mail server which has access itself to those servers but either way - something needs access out to the servers.
Last edited by localzuk; 5th March 2014 at 10:23 AM.
So... is the general consensus to try and get the spiceworks helpdesk up and running rather than find an alternative?
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