+ Post New Thread
Page 2 of 2 FirstFirst 12
Results 16 to 23 of 23
Hardware Thread, HP Servers - do you all have extended warranties? Will you be happy to buy them? in Technical; Dell all the way here. A few months back I had a hard drive fail and about 3 hours later ...
  1. #16
    robjduk's Avatar
    Join Date
    Jun 2011
    Posts
    394
    Thank Post
    11
    Thanked 61 Times in 48 Posts
    Rep Power
    21
    Dell all the way here. A few months back I had a hard drive fail and about 3 hours later I had an engineer at the reception with a new one. HP on the other hand have been nothing but a pain in the arse with my P4000. A hard drive goes and they want double proof it was bought when I say it was and then its a couple of days before a part turns up and they get really cranky about the old part being returned. Thankfully just scored a pile of Dell servers with Dell sans so I am in network manager heaven.

  2. #17

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,736
    Thank Post
    1,272
    Thanked 1,645 Times in 1,101 Posts
    Blog Entries
    22
    Rep Power
    505
    Funny, hp support has always been awesome for us, I always use web chat and open by sending all the troubleshooting steps I have taken. Usually they just reply that they are sending a new part.

    The returns thing is a bit annoying though. They do get a bit cranky.

  3. #18

    m25man's Avatar
    Join Date
    Oct 2005
    Location
    Romford, Essex
    Posts
    1,622
    Thank Post
    49
    Thanked 451 Times in 334 Posts
    Rep Power
    137
    Thanks for the feedback so far, in my own experience people are happy to take an HP with the standard 3 year warranty and not think beyond this.
    At the end of 3 years if we are lucky we will all buy shiny new servers and hand down the old ones for land fill.
    Those that do decide to keep them going for another year (or two) will now have to pay up around £250-300 pa for a DL380 G6 for instance just to get a driver or BIOS update.
    OK if something else was to go wrong you can expect some help or a part replaced but a driver or firmware fix/update?

    Do we all have a 3 year server life cycle? Does everyone run out and buy a CarePack after 3 Years? Are we all buying 4 or 5 years from the outset?

    All well and good for those that have said they wouldn't have a production server without a warranty, but I wonder just how many there are out there that don't?

    Never mind, off to the Dell Site to price up my next server...

  4. #19
    timbo343's Avatar
    Join Date
    Dec 2005
    Location
    Leeds/York area, North Yorkshire
    Posts
    2,991
    Thank Post
    287
    Thanked 282 Times in 196 Posts
    Rep Power
    118
    Im going to hold my hands up, im one of these who has the majority of servers without warranty, partly due to the cost of the warranties. My budget doesnt stretch that far, in fact it doesnt stretch very far at all for the amount of stuff i am expected to keep going.

    Im sure i costed a warranty from HP at £750 per server per year.

    Since having the budget cuts i havent been able to do my 3 yearly cycle of replacing servers along with other things and my servers are the dl380 g series.

  5. #20

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,736
    Thank Post
    1,272
    Thanked 1,645 Times in 1,101 Posts
    Blog Entries
    22
    Rep Power
    505
    Oh I should have added, this will put me off HP in the future ;-)

  6. #21


    Join Date
    Feb 2007
    Location
    51.405546, -0.510212
    Posts
    8,770
    Thank Post
    222
    Thanked 2,631 Times in 1,939 Posts
    Rep Power
    779
    This week, HP announced that effective 19 February 2014, we will provide firmware updates through the HP Support Center only to customers with a valid warranty, Care Pack Service or support agreement.

    This decision reinforces our goal to provide access to the latest HP firmware, which is valuable intellectual property, for our customers who have chosen to maximize and protect their IT investments. We know this is a change from how we’ve done business in the past; however, this aligns with industry best practices and is the right decision for our customers and partners.
    Source: h30507.www3.hp.com/t5/Technical-Support-Services-Blog/Customers-for-life/ba-p/154423

  7. #22
    GeekyPete's Avatar
    Join Date
    Mar 2013
    Location
    In a cold dark server room.
    Posts
    339
    Thank Post
    23
    Thanked 78 Times in 59 Posts
    Rep Power
    26
    Quote Originally Posted by FN-GM View Post
    For us it wouldn't be a deal breaker. We don't run any servers that don't have a warranty anyway. For something in production it wouldn't be a good idea to do that.
    certainly true for physical servers. Now if you have a number of servers it would be cheaper to buy a spare one than take out the care packs and with virtualisation you can have a virtual server back in production a lot Faster than HP can repair a physical one.

  8. #23

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,843
    Thank Post
    876
    Thanked 1,679 Times in 1,459 Posts
    Blog Entries
    12
    Rep Power
    444
    Quote Originally Posted by GeekyPete View Post
    certainly true for physical servers. Now if you have a number of servers it would be cheaper to buy a spare one than take out the care packs and with virtualisation you can have a virtual server back in production a lot Faster than HP can repair a physical one.
    That would work, apart from the firmwares. We had a double power supply failure in a SAN once, a spare SAN wouldn't happen. So for things like this you would have a care pack.

SHARE:
+ Post New Thread
Page 2 of 2 FirstFirst 12

Similar Threads

  1. Replies: 64
    Last Post: 19th July 2012, 02:45 PM
  2. Replies: 7
    Last Post: 6th June 2011, 12:22 PM
  3. Replies: 3
    Last Post: 14th September 2010, 03:12 PM
  4. Replies: 73
    Last Post: 1st April 2010, 09:40 PM
  5. How much would you pay for extended warranty?
    By laserblazer in forum Hardware
    Replies: 7
    Last Post: 23rd September 2008, 11:24 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •