Hardware Thread, HP Servers - do you all have extended warranties? Will you be happy to buy them? in Technical; Dell all the way here. A few months back I had a hard drive fail and about 3 hours later ...
2nd February 2014, 11:50 PM #16
Dell all the way here. A few months back I had a hard drive fail and about 3 hours later I had an engineer at the reception with a new one. HP on the other hand have been nothing but a pain in the arse with my P4000. A hard drive goes and they want double proof it was bought when I say it was and then its a couple of days before a part turns up and they get really cranky about the old part being returned. Thankfully just scored a pile of Dell servers with Dell sans so I am in network manager heaven.
3rd February 2014, 06:19 AM #17
Funny, hp support has always been awesome for us, I always use web chat and open by sending all the troubleshooting steps I have taken. Usually they just reply that they are sending a new part.
The returns thing is a bit annoying though. They do get a bit cranky.
3rd February 2014, 05:50 PM #18
Thanks for the feedback so far, in my own experience people are happy to take an HP with the standard 3 year warranty and not think beyond this.
At the end of 3 years if we are lucky we will all buy shiny new servers and hand down the old ones for land fill.
Those that do decide to keep them going for another year (or two) will now have to pay up around £250-300 pa for a DL380 G6 for instance just to get a driver or BIOS update.
OK if something else was to go wrong you can expect some help or a part replaced but a driver or firmware fix/update?
Do we all have a 3 year server life cycle? Does everyone run out and buy a CarePack after 3 Years? Are we all buying 4 or 5 years from the outset?
All well and good for those that have said they wouldn't have a production server without a warranty, but I wonder just how many there are out there that don't?
Never mind, off to the Dell Site to price up my next server...
3rd February 2014, 06:17 PM #19
Im going to hold my hands up, im one of these who has the majority of servers without warranty, partly due to the cost of the warranties. My budget doesnt stretch that far, in fact it doesnt stretch very far at all for the amount of stuff i am expected to keep going.
Im sure i costed a warranty from HP at £750 per server per year.
Since having the budget cuts i havent been able to do my 3 yearly cycle of replacing servers along with other things and my servers are the dl380 g series.
3rd February 2014, 08:01 PM #20
Oh I should have added, this will put me off HP in the future ;-)
7th February 2014, 08:52 PM #21
This week, HP announced that effective 19 February 2014
, we will provide firmware updates through the HP Support Center only to customers with a valid warranty, Care Pack Service or support agreement.
This decision reinforces our goal to provide access to the latest HP firmware, which is valuable intellectual property, for our customers who have chosen to maximize and protect their IT investments. We know this is a change from how we’ve done business in the past; however, this aligns with industry best practices and is the right decision for our customers and partners.
7th February 2014, 09:34 PM #22
certainly true for physical servers. Now if you have a number of servers it would be cheaper to buy a spare one than take out the care packs and with virtualisation you can have a virtual server back in production a lot Faster than HP can repair a physical one.
Originally Posted by FN-GM
7th February 2014, 09:38 PM #23
That would work, apart from the firmwares. We had a double power supply failure in a SAN once, a spare SAN wouldn't happen. So for things like this you would have a care pack.
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