+ Post New Thread
Results 1 to 3 of 3
Hardware Thread, 800 Series SmartBoard - Anyone else had this problem? in Technical; Having a problem with one of our SB800 SmartBoards where the pen won't write in certain areas of the board. ...
  1. #1

    StevieM's Avatar
    Join Date
    Apr 2013
    Location
    Liverpool
    Posts
    1,119
    Thank Post
    471
    Thanked 523 Times in 345 Posts
    Rep Power
    139

    800 Series SmartBoard - Anyone else had this problem?

    Having a problem with one of our SB800 SmartBoards where the pen won't write in certain areas of the board. If you draw a line with the pen, it leaves gaps or draws in dots - a bit like when the ink is running out of an ordinary pen. If I scribbled all over the board, there would blank areas - as if there were grease on a piece of paper.

    The first thing I did was to re-orient the board. This made no difference.

    Next, I cleaned the camera lenses in each corner, which appeared to do the trick until I got to the bottom right-hand corner where the problem persisted.

    I then put the pen down and tried just touching the board with my finger to see if the cursor would move to the bottom right hand corner, which it did. I could also drag as if to select multiple objects in the same area.

    With the pen tool selected in Smart Notebook 11.3, I could also draw in the affected area with my finger, but not with the pen - unless I held the pen at an angle when it wrote perfectly.

    I have also changed the nibs on the pens but I can still only write in the bottom right hand corner either with a finger, or with the pen held at an angle. How strange!

    Ideas anyone?

  2. #2

    Join Date
    Jun 2013
    Posts
    36
    Thank Post
    1
    Thanked 6 Times in 5 Posts
    Rep Power
    4
    Is this an SBX 880 board with the cameras in each corner? Had very similar symptoms and simply recalibrated the cameras, Smart Hardware settings, Advanced Settings and then click Calibrate. Have you tried this?

  3. Thanks to Techykev from:

    StevieM (24th January 2014)

  4. #3

    StevieM's Avatar
    Join Date
    Apr 2013
    Location
    Liverpool
    Posts
    1,119
    Thank Post
    471
    Thanked 523 Times in 345 Posts
    Rep Power
    139
    Not yet... I'll give it a go!

    EDIT: BINGO! I'd tried reorienting the board but not calibrating the cameras (thought it was the same thing, tbh!).

    From myself, the class teacher and all of 3D, you've just had a big shout of:

    'Thank you, @Techykev !!'
    Last edited by StevieM; 24th January 2014 at 12:56 PM.



SHARE:
+ Post New Thread

Similar Threads

  1. Chrome - Strange PepperFlash issue... anyone else had this?
    By CyBeRkId2002 in forum Internet Related/Filtering/Firewall
    Replies: 0
    Last Post: 28th February 2013, 03:46 PM
  2. Live@Edu corrupt or garbled emails - anyone had this problem?
    By adhutton in forum Internet Related/Filtering/Firewall
    Replies: 4
    Last Post: 22nd September 2011, 12:56 PM
  3. Has Anyone Else Had This Email From Crucial.
    By daz666 in forum General Chat
    Replies: 7
    Last Post: 8th April 2011, 07:35 PM
  4. Replies: 3
    Last Post: 9th September 2008, 07:23 PM
  5. Replies: 5
    Last Post: 26th June 2006, 12:18 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •