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Hardware Thread, CP4525 Toner collection unit issue in Technical; Hi guys, I have a HP CP4525 printer that is telling me I need to replace the toner collection unit, ...
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    CP4525 Toner collection unit issue

    Hi guys,

    I have a HP CP4525 printer that is telling me I need to replace the toner collection unit, upon opening the printer and removing the unit, it quite clearly isn't full, I've emptied the unit and cleaned it using a toner cloth, popped the unit back in and closed the printer, however its still saying the unit is full, initially this caused the printer to stop printing, but as a work around to get the printer back in action, I've accessed the AT VERY LOW menu from the manage supplies menu and selected continue.

    I'm thinking it could be that a sensor needs locating and cleaning, or that there is a way to reset a page count that affects when the printer tells you that the unit needs replacing, if anyone has any ideas I would greatly appreciate it


    thanks in advance for any help


    Vicky Tofield
    I.T Technician for the Sir Christopher Hatton Academy, Wellingborough

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    fiza's Avatar
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    Have you tried a cold reset?

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    Vicky (21st January 2014)

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    if you mean the plastic bottle that collects old toner
    you can take it out
    wash it out using nothing more than water (having first emptied the content into a sutible container ) dry it and refit it needs to let light shine through it to show it's empty

  5. Thanks to woodham from:

    Vicky (21st January 2014)

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    took Woodhams advice and the printer is now back in action

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