+ Post New Thread
Results 1 to 14 of 14
Hardware Thread, Hard Drive broken from drop damage in Technical; Hi, We have a member of staff who has stored their life's work as a teacher on an external hard ...
  1. #1

    Join Date
    Oct 2012
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Hard Drive broken from drop damage

    Hi,
    We have a member of staff who has stored their life's work as a teacher on an external hard drive and no where else and has dropped said hard drive causing it to stop working. When plugged into a PC the discs dont even start to spin, instead there is a nasty grinding/clunking sound. Staff member is in a panic as they've now lost everything. Does anyone have any suggestions on how to retrieve any of the work? Any specialist companies you could recommend that would recover the work for her?

    Any help would be appreciated, we are based in Kent if that helps narrows down ideas for companies to use.

    Thanks

  2. #2

    Join Date
    Oct 2013
    Posts
    28
    Thank Post
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    We've used Kroll ontrack data recovery in the past. Don't run the drive any further, and book it in with them for recovery!

  3. #3
    stevenlong1985's Avatar
    Join Date
    Apr 2008
    Location
    Birmingham
    Posts
    510
    Thank Post
    752
    Thanked 105 Times in 70 Posts
    Rep Power
    71
    Hi Whitton,

    Have you tried removing the harddrive from the external harddrive and plugging the harddrive directly inside a PC?

    thanks

  4. #4

    Join Date
    Jun 2008
    Location
    Northants
    Posts
    89
    Thank Post
    17
    Thanked 17 Times in 17 Posts
    Rep Power
    15
    As @neonetman says, don't put the drive in again, you could cause more damage, ontrack are a good company, used them years ago.

    Lesson learnt there I think though

  5. #5

    Oaktech's Avatar
    Join Date
    Jul 2011
    Location
    Bournemouth
    Posts
    2,961
    Thank Post
    837
    Thanked 578 Times in 451 Posts
    Rep Power
    275
    Quote Originally Posted by neonetman View Post
    We've used Kroll ontrack data recovery in the past. Don't run the drive any further, and book it in with them for recovery!
    This... STOP... don't let the drive run any more.

    I have nothing but good words for Kroll, in a previous life they have saved a company I worked for approx £2million after a lighting console for a west end show crashed the day before the show opened. The financial consequences of having to spend time re plotting and the delay in opening was just not tenable. Kroll turned the disk round in 24 hours and gave us 2 disks back to use!

  6. #6
    achedgy's Avatar
    Join Date
    Apr 2006
    Location
    Somerset
    Posts
    204
    Thank Post
    42
    Thanked 39 Times in 34 Posts
    Rep Power
    24
    Kingdom Data Recovery, muuuuuuch cheaper than Kroll ontrack and do a good job!!

  7. #7

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,683
    Thank Post
    1,268
    Thanked 788 Times in 685 Posts
    Rep Power
    237
    Quote Originally Posted by neonetman View Post
    We've used Kroll ontrack data recovery in the past.
    Does anyone know if this was the company featured in the PC Pro podcast a couple of weeks ago? Just listening to that podcast, it would seem they have a proper clean-room for harddrive repairs and a library of assorted harddrive models so they can take pretty much any harddrive and re-built it from the base up. Other data recovery companies might not be comparable - they might be able to run a set of forensic recovery tools on your drive, but that might well be the limit of their capabilities.

  8. #8

    Join Date
    Jul 2006
    Location
    London
    Posts
    2,962
    Thank Post
    160
    Thanked 152 Times in 116 Posts
    Rep Power
    49
    Quote Originally Posted by dhicks View Post
    Does anyone know if this was the company featured in the PC Pro podcast a couple of weeks ago? Just listening to that podcast, it would seem they have a proper clean-room for harddrive repairs and a library of assorted harddrive models so they can take pretty much any harddrive and re-built it from the base up. Other data recovery companies might not be comparable - they might be able to run a set of forensic recovery tools on your drive, but that might well be the limit of their capabilities.
    Pretty sure Ontrack do that. Only had quotes from them but I'd expect any data recovery company worth their salt to have facilities like that.

    The time when you really find out how important that data is, is when you tell the teacher how much it will cost. Someone here had a drive fail and desperately needed work back, when I got a quote back for £400 they were suddenly 'oh well dont worry about it'

  9. Thanks to sidewinder from:

    dhicks (29th November 2013)

  10. #9

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,683
    Thank Post
    1,268
    Thanked 788 Times in 685 Posts
    Rep Power
    237
    Quote Originally Posted by sidewinder View Post
    Pretty sure Ontrack do that. Only had quotes from them but I'd expect any data recovery company worth their salt to have facilities like that.
    Exactly - so would I, but telling the proper experts apart from the people with a USB disk caddy and a copy of PhotoRec seems to be the tricky part.

  11. #10

    twin--turbo's Avatar
    Join Date
    Jun 2012
    Location
    Carlisle
    Posts
    2,334
    Thank Post
    1
    Thanked 381 Times in 340 Posts
    Rep Power
    150
    I had to send one off once for clean room rebuild cost £1500!

    Rob

  12. Thanks to twin--turbo from:

    dhicks (29th November 2013)

  13. #11

    Join Date
    Oct 2012
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Cheers guys, guna check out Kroll and Kingdom Data Recovery

  14. #12

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,546
    Thank Post
    719
    Thanked 1,682 Times in 1,497 Posts
    Rep Power
    432
    Kroll.

    Ben

  15. #13

    Join Date
    Oct 2012
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Ive passed all the info on, its a personal drive so we wont be doing anything for it. Thanks for the advice, she was thrilled to know there might still be a chance, lesson learnt i think.

    Thanks again!

  16. #14
    rich_tech's Avatar
    Join Date
    Mar 2011
    Location
    Wales
    Posts
    1,110
    Thank Post
    133
    Thanked 142 Times in 123 Posts
    Rep Power
    66
    Kroll I dealt with for a staffmember here recently, would recommend, very good company, though recovery can be not so cheap, but again it depends how important the data is to the person.

SHARE:
+ Post New Thread

Similar Threads

  1. Best place to buy hard drives from at the moment?
    By ihaveaproblem in forum Hardware
    Replies: 1
    Last Post: 23rd January 2012, 08:19 AM
  2. Replies: 3
    Last Post: 10th March 2011, 07:42 PM
  3. Removing hard drive from a sony vaio
    By JEParker in forum Hardware
    Replies: 4
    Last Post: 5th March 2010, 01:06 PM
  4. Preventing a hard drive from getting formatted
    By googlemad in forum Hardware
    Replies: 11
    Last Post: 24th August 2009, 06:18 PM
  5. Free Internet Hard Drive from Microsoft
    By FN-GM in forum General Chat
    Replies: 18
    Last Post: 14th October 2007, 07:01 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •