Hardware Thread, BSOD all the time :( Alienware in Technical; Hey Guys
Sorry but this is the best place I find to ask questions and I'm having some serious issues ...
14th November 2013, 09:33 PM #1
BSOD all the time :( Alienware
Sorry but this is the best place I find to ask questions and I'm having some serious issues with my laptop that some of you may know I bought only 2-3 days ago. Whenever my computer goes to sleep or is idle for a long time it BSOD and I can't understand why. So I did a fresh install of Windows, installed all the drivers that I needed and it is still doing it !!! I had to ring Dell but their customer support is appauling. A BSOD just occured while configuring Windows updates. I will upload the .dmp files if any of you could have a look. It says driver_state_failure in BlueScreen Viewer 0x100009f as the bug check code . Please help....
14th November 2013, 09:34 PM #2
Oh and it says something about the file ntoskrnl.exe was apparently the cause :S
14th November 2013, 10:05 PM #3
Can't help thinking that's something to do with a lower power sleep state, perhaps it's missing the required power management driver/software (I know Alienware laptops often have this, called AlienFusion at present). You may be able to switch from the current sleep state to a higher-power one (e.g. S3 to S1).
14th November 2013, 10:20 PM #4
Hi mate, I've tryed doing that with no avail, it always seems to be after I have installed Alienware Command Cener (which includes alienware fusion) I have done a system restore before I installed this and I'm going to test it installing all updates etc and see if this had caused the issues. I'm worried though because I won't be able to use AlienFX and things like that if I don't have the command center!!
14th November 2013, 11:33 PM #5
Just to confirm, have you ran windows memory diagnostic tool for a couple of loops?
It could be a fault dimm.
14th November 2013, 11:51 PM #6
Yes I've tested the memory and it passed twice..
15th November 2013, 01:09 AM #7
Are you using the drivers from the Dell website? If so, try the latest drivers from Intel's instead.
15th November 2013, 06:52 AM #8
Get it sent back before your distance selling rights are compramised.
17th November 2013, 09:47 PM #9
I think it must be a driver problem, maybe something to do with the killer NIC :/ The hardware seems to be fine!
17th November 2013, 10:05 PM #10
Originally Posted by alexbillbridgnorth
Ahh its a Killer NIC, which version of windows did you use? There were major issues with their drivers before so I would try using the ones on their site not alienware versions.
18th November 2013, 12:00 AM #11
Im using Windows 7 64bit, I can't find a driver for the Killer NIC. It's a Killer E2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20). All I can find on their website is a wifi one and the other Ethernet one isn't for my model really confusing. If you could point me in the right direction of the new driver I'd appreciate it
18th November 2013, 12:23 AM #12
Are the drivers you require not bundled together with the wireless in the above link?
18th November 2013, 01:18 PM #13
Thanks for your help mate although it seems to be exactly the same driver version :/
18th November 2013, 02:36 PM #14
I don't have alienware or a Killer NIC but it's famous enough issue as I've heard of it. This is why I never invested in a killer NIC for my PC. The standby issues were never resolved! I do believe it was an upgade to get the killer nics in the laptop so you could always try a downgrade? (I've never seen a miniPCIe LAN card though?) if your not using LAN try disabling the NIC.
dry disabling anyway as a stability test.
18th November 2013, 02:44 PM #15
For a time, (and they probably still do), Alienware proactively encouraged or allowed users to overclock their hardware. Is your notebook overclocked or is it running at its standard speed?
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