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Hardware Thread, BSOD all the time :( Alienware in Technical; Hey Guys Sorry but this is the best place I find to ask questions and I'm having some serious issues ...
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    abillybob's Avatar
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    BSOD all the time :( Alienware

    Hey Guys

    Sorry but this is the best place I find to ask questions and I'm having some serious issues with my laptop that some of you may know I bought only 2-3 days ago. Whenever my computer goes to sleep or is idle for a long time it BSOD and I can't understand why. So I did a fresh install of Windows, installed all the drivers that I needed and it is still doing it !!! I had to ring Dell but their customer support is appauling. A BSOD just occured while configuring Windows updates. I will upload the .dmp files if any of you could have a look. It says driver_state_failure in BlueScreen Viewer 0x100009f as the bug check code . Please help....
    Attached Files Attached Files

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    abillybob's Avatar
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    Oh and it says something about the file ntoskrnl.exe was apparently the cause :S

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    3s-gtech's Avatar
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    Can't help thinking that's something to do with a lower power sleep state, perhaps it's missing the required power management driver/software (I know Alienware laptops often have this, called AlienFusion at present). You may be able to switch from the current sleep state to a higher-power one (e.g. S3 to S1).

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    abillybob's Avatar
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    Hi mate, I've tryed doing that with no avail, it always seems to be after I have installed Alienware Command Cener (which includes alienware fusion) I have done a system restore before I installed this and I'm going to test it installing all updates etc and see if this had caused the issues. I'm worried though because I won't be able to use AlienFX and things like that if I don't have the command center!!

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    ZeroHour's Avatar
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    Just to confirm, have you ran windows memory diagnostic tool for a couple of loops?
    It could be a fault dimm.

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    abillybob's Avatar
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    Yes I've tested the memory and it passed twice..

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    Are you using the drivers from the Dell website? If so, try the latest drivers from Intel's instead.

    www.intel.com/p/en_US/support/detect

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    twin--turbo's Avatar
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    Get it sent back before your distance selling rights are compramised.

    Rob

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    abillybob's Avatar
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    I think it must be a driver problem, maybe something to do with the killer NIC :/ The hardware seems to be fine!

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    ZeroHour's Avatar
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    Quote Originally Posted by alexbillbridgnorth View Post
    I think it must be a driver problem, maybe something to do with the killer NIC :/ The hardware seems to be fine!

    Ahh its a Killer NIC, which version of windows did you use? There were major issues with their drivers before so I would try using the ones on their site not alienware versions.

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    abillybob's Avatar
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    Im using Windows 7 64bit, I can't find a driver for the Killer NIC. It's a Killer E2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20). All I can find on their website is a wifi one and the other Ethernet one isn't for my model really confusing. If you could point me in the right direction of the new driver I'd appreciate it

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    http://www.killergaming.com/driverli...Win8_Win81.exe

    Are the drivers you require not bundled together with the wireless in the above link?

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    abillybob's Avatar
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    Thanks for your help mate although it seems to be exactly the same driver version :/

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    I don't have alienware or a Killer NIC but it's famous enough issue as I've heard of it. This is why I never invested in a killer NIC for my PC. The standby issues were never resolved! I do believe it was an upgade to get the killer nics in the laptop so you could always try a downgrade? (I've never seen a miniPCIe LAN card though?) if your not using LAN try disabling the NIC.

    dry disabling anyway as a stability test.

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    For a time, (and they probably still do), Alienware proactively encouraged or allowed users to overclock their hardware. Is your notebook overclocked or is it running at its standard speed?

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