In a bit of a tricky situation at the moment with a BSF legacy, at present we have a VOIP system (CISCO based) that has a router onsite with the ISDN-30 line in it, but all internal calls and voicemail are run through a central data centre (which controls all users, extensions, routing rules etc) but we have received a letter from the company that runs the support and the data centre saying that they will be withdrawing their services from the data centre and that alternative provisions will have to be made.
Now I did look into this before and I know with the CISCO equipment we have, we would need additional hardware and licenses purchased again. Although it is our understanding that the LEP should be making sure we have a suitable phone system we are getting issues like this each year (they removed the ICT contractor and we had to make our own arrangements and the contractor was originally the ones subcontracted by another part of the partnership to run the VOIP)
I am thinking about going to the LEP to get the money that would be spent and get our own system which we can manage and would not be reliant on a data centre.
Does anyone have any views on where to take this, and also any recommendations of VOIP systems and suppliers (I did go out for quotes before in Jan 2012 but stuff changes)
We're a comms company as well as IT so I can get one of our guys to come out and see you if you like? Have a talk through possible options, pros & cons etc. Then give you a price for whichever you choose, if any
That's very kind Luke, and I will add you to the growing list I have, as we are awaiting a response from the LEP about what their lines are, but I really do feel it would be better all equipment being here with our own team managing it and a good support contract (for piece of mind)
We have dumped our Cisco call manager and switched it with Asterisk. We still use all our existing Cisco Handsets (mainly 7911, 7941, 7961 and a colour one i cant remember the modal). Its much easier to use and isn't a bottomless pit for licences like Cisco is. We use the Freepbx GUI. You can get FreePBX Distro that installs a linux distro, with asterisk and FreePBX installed.
For External lines with use SIP trunks. The server is virtual so we don't need all the hardware required with Cisco.