+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 16
Hardware Thread, Mouse Pointer Dell Laptop in Technical; One of our 3 year old laptops has a mouse pointer that drifts across the screen and then freezes. I ...
  1. #1

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,108
    Thank Post
    1,365
    Thanked 2,374 Times in 1,671 Posts
    Rep Power
    703

    Mouse Pointer Dell Laptop

    One of our 3 year old laptops has a mouse pointer that drifts across the screen and then freezes. I have spoken to Dell - they suggested reinstalling various drivers, to no avail. Eventually, after I had tried [u]everythingI reformatted the disk and reinstalled XP. The beast was OK for about a week - and now the sod is doing it again.
    The antivirus is completely up to date and a scan shows nothing

    Having redone the whole thing - I am now at a loss and feel that people think that I don't know what I am doing!
    Can anyone help?

  2. #2

    Ric_'s Avatar
    Join Date
    Jun 2005
    Location
    London
    Posts
    7,590
    Thank Post
    109
    Thanked 762 Times in 593 Posts
    Rep Power
    180

    Re: Mouse Pointer Dell Laptop

    @ITWITCH: I will assume that this laptop uses a nipple-pointer... Is the pointer actually returning to the centre position? I have seen these get bunged up with dirt. You could disable the inbuilt pointer and try a mouse.

    It doesn't sound like your fault - more than liely something to do with a heavy-handed user or being dropped (check the case for marks).

    Don't Dells come with a 3-year warranty too?

  3. Thanks to Ric_ from:

    lionsl2005 (14th July 2009)

  4. #3

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,108
    Thank Post
    1,365
    Thanked 2,374 Times in 1,671 Posts
    Rep Power
    703

    Re: Mouse Pointer Dell Laptop

    No, it is not a nipple pointer, and I am afraid that the thing does it with an external mouse as well. It is a teachers laptop and there are no scuff marks or anything on it.
    It is out of warranty, I'm afraid
    I suppose it must be a hardware fault?

  5. #4
    paul's Avatar
    Join Date
    Jun 2005
    Location
    Preston
    Posts
    170
    Thank Post
    2
    Thanked 12 Times in 8 Posts
    Rep Power
    21

    Re: Mouse Pointer Dell Laptop

    Most Dell laptops of that period came with both a nipple pointer and touchpad styles, if it has the nipple disable that in control pannel. Make sure you have the correct synoptics mouse driver installed. Also try dissabling the touchpad/nipple from control pannel, and add a USB mouse. This should rule out a hardware error.

  6. #5

    Join Date
    Oct 2005
    Location
    Anywhere but in a school ;o)
    Posts
    522
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Re: Mouse Pointer Dell Laptop

    Have you tried uninstalling all the mouse software? The fact that the mouse freezes suggests to me that it's software, not hardware.

    I've seen this before on Dells - on an Inspiron 1200 (no nipple) and on an older Cseries with nipple pointer. I remember that the Cseries was resolved by cleaning the nipple as Ric_ suggested (even though the user didn't use the nipple, it was still affecting the mouse), but for the Inspiron, I can't for the life of me remember how I stopped it... I vaguely remember at one point uninstalling all of the extra drivers and 'pointer software' that Dell bundle with it.

    ETA: cross-posted with Paul!

  7. #6

    Join Date
    Oct 2005
    Location
    dundee
    Posts
    197
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Re: Mouse Pointer Dell Laptop

    <edited by popular demand>

  8. #7

    Join Date
    Oct 2005
    Location
    dundee
    Posts
    197
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Re: Mouse Pointer Dell Laptop

    obsessed? me??

  9. #8

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,108
    Thank Post
    1,365
    Thanked 2,374 Times in 1,671 Posts
    Rep Power
    703

    Re: Mouse Pointer Dell Laptop

    OK - apparently the nipple pointer was blanked off but is still hiding under there somewhere - so it might be causing a problem. How do I get the keyboard off to look? I can get the plate off with the off on button ok, but then I cant see how to get the keyboard off. Dell wont help - can anyone else?
    Cant see how to disable just the nipple either?
    Thanks for the help

    I still think it must be a hardware issue as the whole thing has been wiped and reloaded - with all new drivers etc - so how could it be software?
    Happy Christmas everybody

  10. #9
    lionsl2005's Avatar
    Join Date
    Nov 2008
    Location
    Barnet
    Posts
    533
    Thank Post
    373
    Thanked 23 Times in 22 Posts
    Rep Power
    16
    Quote Originally Posted by Ric_ View Post
    @ITWITCH: I will assume that this laptop uses a nipple-pointer... Is the pointer actually returning to the centre position? I have seen these get bunged up with dirt. You could disable the inbuilt pointer and try a mouse.

    It doesn't sound like your fault - more than liely something to do with a heavy-handed user or being dropped (check the case for marks).

    Don't Dells come with a 3-year warranty too?
    It happend to one of our D830. dust with the nipple point. problem sorted.
    Last edited by lionsl2005; 14th July 2009 at 10:39 PM.

  11. #10
    Jamo's Avatar
    Join Date
    Jan 2009
    Posts
    1,349
    Thank Post
    66
    Thanked 175 Times in 147 Posts
    Rep Power
    60
    You can test if its hardware or software based by running a Linux distro like Ubuntu's live CD. Just boot from the disk and if the mouse is OK, its software based and if its still rubbish its hardware! You could lift the keyboard and get rid of the mouse connection if its hardware? Or disable the internal mouse in device manager?

  12. #11
    cromertech's Avatar
    Join Date
    Dec 2007
    Location
    Cromer by the coast
    Posts
    731
    Thank Post
    177
    Thanked 109 Times in 97 Posts
    Rep Power
    54
    used to work as dell hardware tech. still have some of the dismantling manuals. what laptop model is it. most have a couple of screws underneath labelled with a k

  13. #12

    teejay's Avatar
    Join Date
    Apr 2008
    Posts
    3,170
    Thank Post
    284
    Thanked 772 Times in 582 Posts
    Rep Power
    334
    What model is it? Most of the Dell laptops have service manuals on their support website. If you do a google search for "Dell <insert model number> remove keyboard" it should come up with the relevant doc on the Dell support site.

  14. #13

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,705
    Thank Post
    3,239
    Thanked 1,045 Times in 967 Posts
    Rep Power
    363
    what model of dell is it ?

  15. #14
    MGSTech's Avatar
    Join Date
    Jul 2007
    Posts
    362
    Thank Post
    13
    Thanked 95 Times in 54 Posts
    Rep Power
    39
    Ah seen this many times, especially old Dell Lattitude 800's, it was a fault common to any laptop having one controller for both the mouse(trackpad) and keyboard. years ago it took a BIOS update and the latest drivers, sometimes this still dosen't work and a keyboard change was needed....

    Hope this helps

    Steve

  16. #15

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,705
    Thank Post
    3,239
    Thanked 1,045 Times in 967 Posts
    Rep Power
    363
    The only other thing I can think of is if you take the top of the laptop off and check the cables are connected firmly for the track pad and keyboard.

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Mouse Mats
    By Nij.UK in forum General Chat
    Replies: 25
    Last Post: 20th February 2009, 07:46 PM
  2. Recommend me a laptop/notebook mouse
    By ajbritton in forum Hardware
    Replies: 4
    Last Post: 11th December 2006, 03:03 PM
  3. Replies: 5
    Last Post: 31st August 2006, 05:01 PM
  4. Replacement mouse
    By SimpleSi in forum Mac
    Replies: 3
    Last Post: 24th January 2006, 03:21 PM
  5. Best Optical Mouse???
    By MuppetQueen in forum Hardware
    Replies: 9
    Last Post: 10th January 2006, 01:08 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •