Hardware Thread, Xerox Printer 'Fake' Paper Jam in Technical; Hi,
Iíve got a Xerox phaser 6010 which has an error message saying it has a paper jam open rear ...
8th July 2013, 01:13 PM #1
- Rep Power
Xerox Printer 'Fake' Paper Jam
Iíve got a Xerox phaser 6010 which has an error message saying it has a paper jam open rear panel. When looking, there is no paper in the printer anywhere.
Iíve turned the printer off and on but it has no effect, Iíve also tried add paper to the print tray (this was some advice given) the display screen doesnít acknowledge that
the rear print door is open, although Iím not too sure if itís meant to when there is a paper jam. There are no obvious problems in the printer and nothing seems to be stuck.
Has anyone else had this problem or got any ideas on how to solve this?
IDG Tech News
8th July 2013, 01:18 PM #2
There will either be something very small somewhere stopping it or a part somewhere is too loose or something so it thinks there is a paper jam.
8th July 2013, 01:43 PM #3
- Rep Power
does it definately say its a paper jam because we have a few of these printers. do you just get the red light on the printer?. or are you using the brother print monitor to diagnose the fault?
8th July 2013, 02:42 PM #4
Majority of phantom jams are caused when clearing paper against the flow.... this either rips the paper and leaves a small piece under the switch actuator OR actually pops the arm out leaving it in a continual error state if its a mechanical switch, if it's a photo-interrupter switch then dust is a common cause (if there's no paper). Without seeing the printer can't be more specific than this as there's no internal diags on these printers to say which switch is at fault.
6th September 2013, 12:39 PM #5
- Rep Power
Thanks for the replys, the error comes up as paper jam on the printer screen. the paper came out whole on all three printers, however i can only open the back panel, also no other parts come out other than the ink.
where would the most likely place for the sensor to be?
6th September 2013, 12:46 PM #6
Get a piece of card and manually push it though all the paper guides to dislodge any obstructions.
6th September 2013, 01:03 PM #7
If your certain there's no corners of media stuck in there, it can only be a switch actuator popped out OR dust on a photo interrupter switch.... switches can fail but in all honesty in all the time I worked for Tektronix/Xerox I never replaced one that wasn't damaged from user intervention.
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