+ Post New Thread
Results 1 to 7 of 7
Hardware Thread, Xerox Printer 'Fake' Paper Jam in Technical; Hi, Iíve got a Xerox phaser 6010 which has an error message saying it has a paper jam open rear ...
  1. #1

    Join Date
    Jun 2013
    Posts
    5
    Thank Post
    2
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Question Xerox Printer 'Fake' Paper Jam

    Hi,

    Iíve got a Xerox phaser 6010 which has an error message saying it has a paper jam open rear panel. When looking, there is no paper in the printer anywhere.
    Iíve turned the printer off and on but it has no effect, Iíve also tried add paper to the print tray (this was some advice given) the display screen doesnít acknowledge that
    the rear print door is open, although Iím not too sure if itís meant to when there is a paper jam. There are no obvious problems in the printer and nothing seems to be stuck.

    Has anyone else had this problem or got any ideas on how to solve this?

    Thanks

  2. #2
    ChrisH's Avatar
    Join Date
    Jun 2005
    Location
    East Lancs
    Posts
    4,941
    Thank Post
    115
    Thanked 272 Times in 250 Posts
    Rep Power
    104
    There will either be something very small somewhere stopping it or a part somewhere is too loose or something so it thinks there is a paper jam.

  3. #3

    Join Date
    Jun 2007
    Location
    Lancaster
    Posts
    91
    Thank Post
    4
    Thanked 3 Times in 3 Posts
    Rep Power
    14
    does it definately say its a paper jam because we have a few of these printers. do you just get the red light on the printer?. or are you using the brother print monitor to diagnose the fault?

  4. #4
    sparky2488's Avatar
    Join Date
    Jun 2013
    Location
    Coventry
    Posts
    28
    Thank Post
    3
    Thanked 2 Times in 2 Posts
    Rep Power
    2
    Majority of phantom jams are caused when clearing paper against the flow.... this either rips the paper and leaves a small piece under the switch actuator OR actually pops the arm out leaving it in a continual error state if its a mechanical switch, if it's a photo-interrupter switch then dust is a common cause (if there's no paper). Without seeing the printer can't be more specific than this as there's no internal diags on these printers to say which switch is at fault.

  5. #5

    Join Date
    Jun 2013
    Posts
    5
    Thank Post
    2
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thanks for the replys, the error comes up as paper jam on the printer screen. the paper came out whole on all three printers, however i can only open the back panel, also no other parts come out other than the ink.
    where would the most likely place for the sensor to be?

  6. #6
    Galway's Avatar
    Join Date
    Jun 2007
    Location
    West Yorkshire
    Posts
    1,015
    Thank Post
    6
    Thanked 215 Times in 153 Posts
    Rep Power
    61
    Get a piece of card and manually push it though all the paper guides to dislodge any obstructions.

  7. #7
    sparky2488's Avatar
    Join Date
    Jun 2013
    Location
    Coventry
    Posts
    28
    Thank Post
    3
    Thanked 2 Times in 2 Posts
    Rep Power
    2
    If your certain there's no corners of media stuck in there, it can only be a switch actuator popped out OR dust on a photo interrupter switch.... switches can fail but in all honesty in all the time I worked for Tektronix/Xerox I never replaced one that wasn't damaged from user intervention.

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 2
    Last Post: 30th August 2011, 11:30 AM
  2. Replies: 1
    Last Post: 9th June 2010, 10:33 AM
  3. HP 2015DN Printer - Paper Jam Fix !!
    By burgemaster in forum Hardware
    Replies: 12
    Last Post: 21st May 2010, 09:29 AM
  4. HP 5550 Paper Jam
    By PeterH in forum Hardware
    Replies: 3
    Last Post: 27th February 2009, 10:04 AM
  5. HP Officejet Pro K5400 Paper Jamming
    By Joedetic in forum Hardware
    Replies: 5
    Last Post: 16th June 2008, 07:07 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •