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Hardware Thread, Ridiculously low pricing on Surface RT for UK Edu this summer in Technical; Originally Posted by AngryTechnician For Academies and Independents that run with the academic year, ordering in August means payment will ...
  1. #31
    Cache's Avatar
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    Quote Originally Posted by AngryTechnician View Post

    For Academies and Independents that run with the academic year, ordering in August means payment will probably go out in early September so still counts as next year's budget.
    I've spent up for the year unfortunately, however it may just be us but unless the invoice says September on it, it will count in the previous financial year and so I'd be overspent.

  2. #32
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    Damn we only brought 100 about 1 month ago , means we could have got a lot more

  3. #33

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    Where can these be brought from, is it the usual channels? (preferred suppliers etc?)

  4. #34

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    Quote Originally Posted by Edu-IT View Post
    Where can these be brought from, is it the usual channels? (preferred suppliers etc?)
    Microsoft.


    Quote Originally Posted by pritchardavid View Post
    Damn we only brought 100 about 1 month ago , means we could have got a lot more
    Return them?
    Last edited by Theblacksheep; 27th June 2013 at 12:29 PM.

  5. #35
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    Thanks for the heads-up @AngryTechnician - this will make one of our DT bods very happy indeed!

  6. #36
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    OK, has anyone actually tried ordering them, I have emailed 2 different sets to them, (1 set for us to test and 16 for our Teaching Assistants to replace their 5 year old Netbooks) I received an email back from the first about the delay, and nothing else, no order processed emails or enquiries, and nothing for the 2nd order from Friday. Not feeling the confidence right now and do you think you can contact any of them by phone.

  7. #37
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    OK, has anyone actually tried ordering them, I have emailed 2 different sets to them, (1 set for us to test and 16 for our Teaching Assistants to replace their 5 year old Netbooks) I received an email back from the first about the delay, and nothing else, no order processed emails or enquiries, and nothing for the 2nd order from Friday. Not feeling the confidence right now and do you think you can contact any of them by phone.
    Yep - tried to order a few and no reply whatsoever. Frankly I don't think I'll bother to chase it up...

  8. #38
    BKGarry's Avatar
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    The issue is I need to get them now, as the TAs are expecting them, and we need to get them setup.

  9. #39
    chazzy2501's Avatar
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    I've sent off an email last week with an order, so far no response.

  10. #40
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    Hmmm,

    Think it may be time to find a complaints number. Does anyone on here have any contacts with the Microsoft education team?

  11. #41
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    Having the same issue here with lack of response.

  12. #42
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    A slight good news,

    I sent an email to educationuk@microsoft.com after a phone conversation with a very use rep on the phone and have received a response, they are saying 10 days lead time, but I have replied about the no confirmation. Thought it may be a bit useful for you lot :-)

  13. Thanks to BKGarry from:

    Netman (8th July 2013)

  14. #43
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    The SWGFL blog says that orders should go to this person v-anneke@microsoft.com

    I've asked them if I did the right thing.
    Last edited by chazzy2501; 8th July 2013 at 11:58 AM.

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    @chazzy2501

    Can you let me know how that goes?

  16. #45

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    I had an initial response on the 27th after ordering the day before which included this:

    Order Process:
    We are processing orders and responding to inquiries as quickly as possible and we appreciate your patience. As your order enters the first stage of the fulfillment process, you will receive a confirmation email which may include questions and order clarifications. We will then work to process your order as quickly as possible.
    I haven't had the aforementioned confirmation email yet.

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